Social Profile: 
… View more
Counter-serve chain where all of the ice cream selections are made fresh on-site every day.
Hours
| Sunday | 12–9 PM |
| Monday | 12–9 PM |
| Tuesday | 12–9 PM |
| Wednesday | 12–9 PM |
| Thursday | 12–9 PM |
| Friday | 12–9 PM |
| Saturday | 12–9 PM |
Address and Contact Information
Address: 6920 Douglas Blvd A, Douglasville, GA 30135
Phone: (470) 567-0095
Website: https://www.brusters.com/locations/douglasville/181
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Douglasville, GA – Bruster’s Ice Cream
Enjoy Bruster’s real ice cream, sundaes, splits, cakes, pies, blasts, shakes, freezes and more near you in Douglasville, GA.
Bruster’s Real Ice Cream | Douglasville GA – Facebook
Bruster’s Real Ice Cream, Douglasville. 106 likes · 19 talking about this · 161 were here. Bruster’s features 150 flavors of handcrafted ice cream,…
Bruster’s Real Ice Cream, 6920 Douglas Blvd, Ste A … – MapQuest
Get more information for Bruster’s Real Ice Cream in Douglasville, GA. See reviews, map, get the address, and find directions.
Reviews
Kay
⸻
I am writing to formally express my disappointment regarding the level of customer service my family experienced today at the Douglasville location during Bruster’s Customer Appreciation Free Ice Cream Day promotion.
The advertisement stated that there were two ways to receive a free scoop of ice cream: wear pajamas or donate a pair of pajamas. My children were very excited about the opportunity, so despite the heavy rain, we made the trip to the Douglasville location dressed in our pajamas to participate in the promotion.
When we arrived, I was surprised to see that there was no line. However, when we approached the service window and mentioned the promotion, the employee informed me that I needed to be a loyalty member to qualify. This requirement was not mentioned anywhere on the promotional flyer. The young employee appeared uncomfortable delivering this message and mentioned that I could speak with the manager if I had questions.
Before requesting to speak with the manager, I reviewed both the promotional flyer and the website again to ensure I had not overlooked any details. Neither source mentioned that loyalty membership was required. When the manager came to the window, I politely inquired about the promotion and the requirements. Unfortunately, she was dismissive and simply stated that I did not qualify. When I asked how to become a loyalty member, she did not provide any guidance and closed the service window while I was still standing there.
At that point, my children and I were left standing outside in the pouring rain, confused and disappointed. I returned to my car and called another Bruster’s location, where an employee confirmed that the promotion was available at all locations and explained what was needed to participate. I then downloaded the Bruster’s app and registered for the loyalty program immediately. I even registered the other members of my family as well.
Once the rain slowed down, we returned to the service window. The employee turned to assist us, but I observed the manager instruct her not to serve us. We were left standing at the window for approximately five minutes before the manager finally returned. I informed her that we had registered as loyalty members (although it was not a requirement) and would like to participate in the promotion. Despite this, she continued to challenge our eligibility, stating that our phone number would not appear in the system. I showed her my phone screen, which clearly indicated that I was registered as a “Loyalty Tier Member” and that a $3 reward was available on the account.
After more than ten minutes of unnecessary back-and-forth, the manager reluctantly agreed to provide the ice cream. However, the interaction continued with additional questioning, including whether we were actually wearing pajamas.
The overall experience was extremely disappointing and reflected a very poor level of customer service. As first-time customers, this interaction was both frustrating and disheartening. What should have been a simple and enjoyable experience for my children turned into a stressful and embarrassing situation.
Promotions such as this are intended to build goodwill within the community and introduce new customers to your brand. Unfortunately, the manner in which we were treated had the opposite effect. A simple scoop of ice cream could have created a positive and lasting impression, but instead left my family feeling unwelcome and poorly treated.
I hope this feedback will be taken seriously and used as an opportunity to address how situations like this are handled in the future.
… moreI am writing to formally express my disappointment regarding the level of customer service my family experienced today at the Douglasville location during Bruster’s Customer Appreciation Free Ice Cream Day promotion.
The advertisement stated that there were two ways to receive a free scoop of ice cream: wear pajamas or donate a pair of pajamas. My children were very excited about the opportunity, so despite the heavy rain, we made the trip to the Douglasville location dressed in our pajamas to participate in the promotion.
When we arrived, I was surprised to see that there was no line. However, when we approached the service window and mentioned the promotion, the employee informed me that I needed to be a loyalty member to qualify. This requirement was not mentioned anywhere on the promotional flyer. The young employee appeared uncomfortable delivering this message and mentioned that I could speak with the manager if I had questions.
Before requesting to speak with the manager, I reviewed both the promotional flyer and the website again to ensure I had not overlooked any details. Neither source mentioned that loyalty membership was required. When the manager came to the window, I politely inquired about the promotion and the requirements. Unfortunately, she was dismissive and simply stated that I did not qualify. When I asked how to become a loyalty member, she did not provide any guidance and closed the service window while I was still standing there.
At that point, my children and I were left standing outside in the pouring rain, confused and disappointed. I returned to my car and called another Bruster’s location, where an employee confirmed that the promotion was available at all locations and explained what was needed to participate. I then downloaded the Bruster’s app and registered for the loyalty program immediately. I even registered the other members of my family as well.
Once the rain slowed down, we returned to the service window. The employee turned to assist us, but I observed the manager instruct her not to serve us. We were left standing at the window for approximately five minutes before the manager finally returned. I informed her that we had registered as loyalty members (although it was not a requirement) and would like to participate in the promotion. Despite this, she continued to challenge our eligibility, stating that our phone number would not appear in the system. I showed her my phone screen, which clearly indicated that I was registered as a “Loyalty Tier Member” and that a $3 reward was available on the account.
After more than ten minutes of unnecessary back-and-forth, the manager reluctantly agreed to provide the ice cream. However, the interaction continued with additional questioning, including whether we were actually wearing pajamas.
The overall experience was extremely disappointing and reflected a very poor level of customer service. As first-time customers, this interaction was both frustrating and disheartening. What should have been a simple and enjoyable experience for my children turned into a stressful and embarrassing situation.
Promotions such as this are intended to build goodwill within the community and introduce new customers to your brand. Unfortunately, the manner in which we were treated had the opposite effect. A simple scoop of ice cream could have created a positive and lasting impression, but instead left my family feeling unwelcome and poorly treated.
I hope this feedback will be taken seriously and used as an opportunity to address how situations like this are handled in the future.
Jasmine Penalbert
The ice cream is always good but it’s either the wrong persons order or they get your order wrong. Seems like they give people what they feel like making. Also if you know all the toppings won’t fit use a different cup. They screwed me on the whip cream and sprinkles I’m guessing there wasn’t anymore space in the cup. Fudge which I did not ask for dripping out of the cup because the lid wouldn’t stay on. Smh a mess I lost my craving.
… moreJuan Villa
Been going to this place for 10 years now and I don’t know if they are on the same ownership, however on my visit today they disappointed me on their portions and service. Ask for a banana split with two scoops of vanilla and one strawberry, instead they gave me all chocolate. Also the fact that the prices gone up.
… moreStyles Ali
Why are you asking for tips at the drive thru window? This will make me not come back or always bring cash!!! Do not ask folks for tips … PAY YOUR EMPLOYEES WHAT THEY ARE WORTH!
… moreJ Nicole
No complaints. Always friendly teenagers working when I go. Never a bad experience! Ice cream is always good and more than enough in each bowl
… moreRickey Richardson, Sr.
For the most part my experience at this location has been very positive. The staff is always friendly. I only buy ice cream in pint containers and on one occasion I felt that the container was filled completely, there were air pockets if you know what I mean. If not for that experience I may have given 5 stars.
… moreEmnet Tesfaye
This is by far the best Bruster’s I’ve been to. The owners are so kind and attentive, and I had a delightful experience. Speedy service, and very delicious ice cream– you have to try the strawberry cheesecake flavor!
… moreBeza Desta
I absolutely love coming to Bruster’s in Douglasville! Every time I stop by, I’m greeted with a smile and friendly service. On my last visit, I tried the Caramel Apple Crunch ice cream in a waffle cone, and it was honestly one of the best I’ve ever had. I also appreciated how patient the staff was while I took forever to decide. If you’re in the area, do yourself a favor and stop by. You won’t regret it!
… moreSynessa Debro
My family has been visiting this location for over 10 years! Their ice cream is delicious and my favorite is Key Lime Pie! We ordered an ice cream cake for my daughter’s Sweet Sixteen, by request- birthday cake ice cream with yellow cake. It was absolutely delicious. I’m looking forward to our next chance to celebrate with cake and ice cream!
… moreChace. Askew
I ordered my daughter a ice cream birthday cake. I talked to a young lady when I ordered the cake and what kind I wanted. I asked for a Oreo cake but was given chocolate cake and chocolate ice cream. The manger gave $2.00 off. The cake was dry and did not taste fresh.
… more