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Find your nearby Pizza Hut® at 8408 Stacy Rd. in McKinney, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
Address and Contact Information
Address: 8408 W Stacy Rd STE 150, McKinney, TX 75070
Phone: (972) 369-0041
Order and Reservations
Order: Order online
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Reviews
Ms C
I placed my order at 6:24 PM and still had not received it by 8:17 PM, so I called the store to check on it. I spoke with the manager on duty, who said his name was Trey (January 8). He told me he could not contact the driver until the driver returned to the store, and I never received a callback with an update.
When I followed up, I was told the driver claimed they couldn’t find my building or apartment number—this is incorrect. Instead of resolving the issue, the manager argued with me about my address, stating that “APT #1112” is not the same as “11-12,” which makes no sense since they represent the same number. The conversation became argumentative and unprofessional.
I was then told they could not remake my pizza and would only resend the same cold pizza through DoorDash, and shortly after that, I was told they couldn’t send it at all because DoorDash “couldn’t find my address.” I was also refused a refund and told there was nothing they could do.
This was extremely frustrating and disappointing. The lack of communication, refusal to fix the issue, and rude attitude made this one of the worst customer service experiences I’ve had.
… moreWhen I followed up, I was told the driver claimed they couldn’t find my building or apartment number—this is incorrect. Instead of resolving the issue, the manager argued with me about my address, stating that “APT #1112” is not the same as “11-12,” which makes no sense since they represent the same number. The conversation became argumentative and unprofessional.
I was then told they could not remake my pizza and would only resend the same cold pizza through DoorDash, and shortly after that, I was told they couldn’t send it at all because DoorDash “couldn’t find my address.” I was also refused a refund and told there was nothing they could do.
This was extremely frustrating and disappointing. The lack of communication, refusal to fix the issue, and rude attitude made this one of the worst customer service experiences I’ve had.
Mansell
5/5 — Andrew is THAT guy at Pizza Hut
I want to give a huge shoutout to Andrew, the shift manager at Pizza Hut. His customer service was seriously next-level. He helped me find a great deal on my order, walked me through the menu, and gave solid recommendations—all without rushing me at all. He made the whole process quick, easy, and actually enjoyable.
Andrew definitely deserves recognition for how well he treats customers. Pizza Hut, y’all have a real one on your team.
… moreI want to give a huge shoutout to Andrew, the shift manager at Pizza Hut. His customer service was seriously next-level. He helped me find a great deal on my order, walked me through the menu, and gave solid recommendations—all without rushing me at all. He made the whole process quick, easy, and actually enjoyable.
Andrew definitely deserves recognition for how well he treats customers. Pizza Hut, y’all have a real one on your team.
Jojo Laster
This pizza hut took my money and I never received my order. A random stranger called me and told me they had my order. I called the pizza hut. A worker named Tray called me back. He refused to make it right and told me to call back at 10am in the morning. Tray argued with me then he hung up on me. I called him back and asked him why he hung up on me. He told me he didnt have time to talk to customers because he is busy and he doesnt have time to explain anything. The first call was under 2 minutes. The second call was even shorter. This place needs to be shut down. Dont order anything from this place. They have horrible customer service. That pizza was for my kids. This pizza hut stole almost 40 dollars from me. You guys should be ashamed.
… moreCee Jay
Long story short. Delivery driver left my food outside on the ground without knocking and lied about waiting 3 minutes outside of my door. Supposed store manager, who wouldn’t provide his name, would only offer a store credit as if I would actually go back there. Then told me to dispute the charge. I ended up calling my bank to dispute it once I noticed a bug in the food. The bank said it’s not disputable and I’m sure he knew that. Terrible service. Spend your money elsewhere. Just like the pervious reviewer, they robbed me of $40 too!
… moreDalya Abdlwahhab
I found hair in my pizza and noticed employees handling food with bare hands. When I called the store, the manager accused me of making a prank call, refused to help unless I returned the entire pizza, and hung up on me multiple times. Even after I went to the store to prove I was a real customer, he did not apologize and was disrespectful. Due to poor hygiene and unprofessional customer service, I will never order from this location again.
… moreMack Wilkerson
Worst pizza hut pizza i ever had, that was not the normal ham, it was very greasy, the crust wasnt fluffy probably expired, the crew seemed nice but not happy to be there. The light wasnt on it looked dark aside from the interior lights.
… moreAlan W
Don’t order from this location unless you like cold pizza that looks like it got dropped on the ground and thrown back in the box. Ordered from here a few times and it is always a crapshoot. Location is a mile away from me. Orders are usually correct, however food has always arrived cold, with soggy crust, and not visually appealing.
… moreP. V.
If I could give them 0 stars, I would. I found a FLY in our pizza when I got home. I should have checked it at the store. I didn’t open it until I got home. Of course, no one will pick at the store, tried three times. Please check your order if you decide to order. We will not. Having a FLY in our pizza is totally unacceptable (also they forgot to add the sauce). Just unacceptable.
… moreJordan Short
Tonight I got a pizza from here and when I placed the order I requested it to be square cut and when I got there I looked at it and it wasn’t square cut and I told them that it was supposed to be square cut and when they took it back instead of making a new one they just cut that pizza into squares
… moreBreana Henderson
I never leave reviews, but yikes. If I could give it 0 stars I would. Ordered a pizza from here. It was not ready in the time the app stated, so there needs to be better updates with that immediately. The staff seemed super unorganized. I could hear the staff in the back saying they were swamped, and all other conversations. The lobby was full of customers who had not yet received their orders. If I had not already paid I would have left. Do not visit this location. It was terrible. I have to hope my order will be correct, but I will probably just take the loss and leave now. The guy behind the register was cool in a stressful situation, but some better management or more staff is needed at this location. I will know next time to drive to a further location. I don’t know if this is a new location or an old one that needs to be shut down, but something needs to be done my goodness. Good thing I didn’t have anywhere to be except home after a long work shift. I feel bad for the door dash drivers because all of their deliveries were definitely late.
Update: My order supposed to be ready at 7:38 and ended up getting it around 8:30. The only positive thing I have to say is, at least it was hot and correct. The lady who brought out my order was nice and doing the best she could with what she had. But yikes, never again. Or I’ll choose the pay in store option so I can just cancel my order and leave.
… moreUpdate: My order supposed to be ready at 7:38 and ended up getting it around 8:30. The only positive thing I have to say is, at least it was hot and correct. The lady who brought out my order was nice and doing the best she could with what she had. But yikes, never again. Or I’ll choose the pay in store option so I can just cancel my order and leave.