Monique Mercer
Went for breakfast service today 08/14/25 at 10:15. There was a line and yes they were busy. I got assisted and paid at 10:19. I ordered 2 sandwiches: a steak, egg and cheese bagel, a bacon, egg and cheese bagel, and an iced coffee with sugar, cream and caramel. I got up to the window and the guy asked if I was Elaine to which I said no. Something should have told me they were going to get my order wrong but I shrugged it off. He said Monique? (With a big question mark like oh gosh im getting people mixed up. He took Elaine’s receipt and put it on the side)I said yes. Paid for my items got a receipt #1324 (always get a receipt). The polite young lady who is there almost every time im there gave me the coffee. Next she folded the bag and handed it to me. Great customer service every time I interact with her. I open the bag and see napkins and 2 sandwiches. I get home all ready to eat the bacon, egg and cheese bagel. It’s been a long time since I’ve had bacon. Boy was I disappointed. I unwrap the sandwich to find no bacon. Usually it’s hanging out so you have an extra treat before you bite in. No Bacon! Just a egg and cheese bagel. McDonald’s actually has very tasty bacon so I was very much disappointed. See pictures. Will I return yes but today they get a 2 star today.
… moreMartin Blanco
Camahni,the Manager, not only gave me an excellent service, but also she is very professional with customer and staff. She is always moving fast and gives all orders accurately and she keeps her smile and positive attitude consistently. Camahni is an excellent asset to this Mcdonal on Liberia ave in Manassas. Thank you gor having her in here
… moreTiru Reddy
The girl at the counter wrongly accused us of already taking our order, even though we had been standing right in front of her for about 20 minutes. It’s unbelievable she’d assume something like that. She ie even arguing about that. Who would even lie about a McDonald’s order? It’s not like it’s worth that much.
… moreTammy Breeding
Sad place now no McRib sandwich
Bad decision by mgr to exclude McRibs
Miss those winter shopping extra zap of happy but no more some one excluded them
… moreChan Terrell
Always check your order at this McDonald’s. Multiple times I have received my food quickly and it was incorrect. I have attempted calling their phone number with no luck. No one answers, the line is busy, or you hear a dial up connection.
… moreAmalfi Arias
Excellent, consistent and fresh. They don’t go the extra mile hence the stars but hands down great broth Pho.
… moreRolando Dadivas
They did not give me what I paid for and ordered. I was frustrated they did not include my large fries. I was home and did not feel to come out and complain. Watch your order before leaving the drive thru.
… moreRachelle Ong
Used to be our go to place sad that new staff members weren’t as good at providing good customer experience. They did not get order correct and was told it was customers’ mistake. They kept saying they were busy and can’t help with something customer was willing to pay for. Staff were communicating with other staff but not willing to help customers.
… moreSheikh Ahmed
Very bad customer service. Even I ordered first they ignored me and started taking another person’s order. They prioritised Mexican customers first. Very rude and racist.
… moreMike Maenke
Terrible all around. We were asked to park and wait despite no one in the drive through line with us. Then, after about 15 minutes of seeing car after car pulling through and getting their orders (even as the line started to build) it was clear that the staff had forgotten about us and the two other cars that had parked with us. This was more clear when I went inside to find out what was going on and the entire staff was simply standing around talking and doing basic cleaning work. When they finally gave me my food, the order was wrong. Only giving one star because zero isn’t an option.
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