James Story
We all wonder why all the KFC’s in Delaware are going out of business. Greeted at the drive thru with “we’re lobby only today”. Ok…. Maybe they are understaffed today. I go to walk, first two doors to the building are locked. Then I go to walk around the other side of the building and the cashier is outside smoking a cigarette, who tells me she’ll meet me inside. There are two other gentleman in the store, so clearly they have the staff to be operating. I mean honestly the food could be a 10/10 but with terrible service.
… moreTonie Morgan
We went here on 12/19/2025 at approximately 2:10 pm, and just watched people walk out and when we got to the door they were all locked and there were two people standing in the back of the restaurant and nobody was at the drive through window and the one just stared at us. I’m glad that their manager doesn’t mind losing customers and money, but just thought he would like to know he’s paying his employees to do nothing until 10 pm when they close. Especially when they obviously lock up before 2:30 pm. We definitely will find a new place to go !!! Thank you KFC in Smyrna DE, also according to the reviews from a month ago looks like we weren’t the only ones who will be finding a better place to go for dinner!!!
… moreShane L.
Absolutely terrible, worst kfc I’ve ever been to. Rude customer service, they were mad and accusing me of lying when I got half the stuff I ordered. Paid for 4 biscuits with my meal, got 4 cheap crappy sandwich rolls instead. Should of just got a refund because all the food tasted old and stale anyway.
… moreMina Hubbard
DO NOT GO HERE! Run away as fast as you can!!! This is the worst KFC in the franchise! They’re never adequately staffed, it’s dirty inside I’m surprised the inspectors haven’t shut this place down. The food is overcooked and salty or they don’t have items on the menu and the wait times are ridiculous. This place is disgusting and disgraceful save your money and go somewhere else.
… moreDenise
Did not clear parking lot from ice a week ago. almost fell a few times. Drive thru was down. Chicken was dry, biscuit was bland and the fries were hard. Wasted money and time.
… moreDesiree Williams
You ask for the kind of chicken you want, they give you whatever they grab. The food is always burnt and dried out if you order anything past first hour or two of opening. Burnt and dried biscuts. Burnt and dried out cardboard chicken. Burnt fries…. it’s insane. Awful and 9/10 going to be a waste of your money.
… moreMaritza Alvarez
One star only because it’s the minimum allowed. 5 pm on a Friday and they have only dark meat available. Waited for the order over 30 minutes even though we were the only ones at the place when we placed the order. Then they began handing out orders to people who arrived after we did. Not enough our order was wrong and we were faced with walking away without our money or having to wait even longer for them to fix it. We are never coming back to this place again.
… moreRobbie Smalley
I came to this location 2 hours before they closed and they were out of just about everything. When I asked to order a family meal they told me they only had dark meat when I said that was okay they said they didn’t have enough chicken and it was done for the night . Time and time again my family comes here and gets horrible service. How is it 2 hours before close are you “out.” Of over thing for the night… don’t recommend
… moreRick Lambert
Out of Mac n cheese. Again another fast food restaurant fueled by awesome and addictive advertising, but cannot execute at the store level.
… moreJames Moore
Went on Sunday at 12:40 p.m. in the drive thru. They said they were closed and wouldn’t open for 10 minutes. I sat in the drive thru for a few minutes waiting to place my order and was asked to move because it was making their drive thru order timer too long! I guess they didn’t want the owner know how bad the service is.
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