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Address: 17458 Northwest Fwy, Jersey Village, TX 77040
Phone: (832) 230-3830
Website: https://freezyfrenzy.store/
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Freezy Frenzy Thai Ice Cream Roll
Freezy Frenzy Thai Ice Cream Roll. Fresh Thai Ice Cream Rolls. Experience … Jersey Village, TX 77040. (832) 230-3830. [email protected]. Hours …
Freezy Frenzy Thai Ice Cream Roll | Jersey Village TX – Facebook
Ever wonder what makes every ice cream roll a masterpiece? At Freezy Frenzy, it’s all about the fresh, hand-rolled magic on our chilly -18°C plate!
Freezy Frenzy Thai Ice Cream
Freezy Frenzy Thai Ice Cream Roll Freezy Frenzy Thai Ice Cream Roll Freezy Frenzy Thai Ice Cream Roll. 17458 Northwest Fwy Jersey Village, TX 77040 US 17458 …
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Reviews
Tali Go
Update: I am maintaining my 5* review! I went back and had a phenomenal time with listening to live music and eating Thai ice cream roll. It was delicious
Original Review:
I’m giving 5*s even though I didn’t actually get to eat any.
As other reviews can attest, there allegedly was a known problem with the workers. It seemed the owners addressed the problem directly and the worker responded by walking out.
With the store unmanned, the owner attempted to call his wife who likely knew the recipes. While myself and my group as well as another couple patiently waited, he attempted to repeatedly contact her and offered to call us to return upon her arrival. We ran another errand and came back, but she still hadn’t arrived.
The owner was so apologetic, upset over the worker’s behavior, and frustrated that he couldn’t seem to reach his wife to sell us their product. He gave us complimentary drinks for the trouble while we stuck around another 15 minutes, essentially 30 minutes til store closing anyway.
Because the owner tried his hardest not only to sympathize with my kid being disappointed (though he did appease her with the drink!) and he sincerely apologized and tried his best to make amends for the situation, I am giving this place 5*.
We hope they get the situation sorted out and we will be happy to return and give it another chance.
Pictured are the offered flavors for the rolls – note that you can get alternative milks as base!
Not pictured is the remaining menu, largely offerings one would customarily find at a boba tea shop.
… moreOriginal Review:
I’m giving 5*s even though I didn’t actually get to eat any.
As other reviews can attest, there allegedly was a known problem with the workers. It seemed the owners addressed the problem directly and the worker responded by walking out.
With the store unmanned, the owner attempted to call his wife who likely knew the recipes. While myself and my group as well as another couple patiently waited, he attempted to repeatedly contact her and offered to call us to return upon her arrival. We ran another errand and came back, but she still hadn’t arrived.
The owner was so apologetic, upset over the worker’s behavior, and frustrated that he couldn’t seem to reach his wife to sell us their product. He gave us complimentary drinks for the trouble while we stuck around another 15 minutes, essentially 30 minutes til store closing anyway.
Because the owner tried his hardest not only to sympathize with my kid being disappointed (though he did appease her with the drink!) and he sincerely apologized and tried his best to make amends for the situation, I am giving this place 5*.
We hope they get the situation sorted out and we will be happy to return and give it another chance.
Pictured are the offered flavors for the rolls – note that you can get alternative milks as base!
Not pictured is the remaining menu, largely offerings one would customarily find at a boba tea shop.
Alondra Retiz
Use to come here all the time, but I guess I’m not coming back anymore after today. Lady at the registrar was rude and the environment didn’t feel welcoming at all. She asked us if we wanted to leave a tip. I kindly said no thank you. Then she makes my ice cream and has the audacity to serve me this which is Insane! I was hoping it was at least gonna taste good, but it’s not even edible! I ordered the #14 as usual which is the charcoal ice cream, but the flavor of charcoal was SOOOO strong and disgusting. The customer service was horrible. I don’t understand why work there if all you’re gonna do it give bad customer service and not even try to make the correct item.
… moreStepmoms R us
No customer service. The workers look miserable. Ice cream was really good though and I loved that they had almond milk options and other milks which I’ve never seen.
I will never return only due to how unfriendly the workers were. These aren’t teenagers, most likely the owners themselves. If they would interact and greet people and atleast give one smile I truly believe this place would be booming!
Also I saw black mold or mildew growing on one of their containers. I don’t think it’s the most hygienic place.
We will not be back.
Note to owners: Here in the United States your business will struggle if you are not friendly. We don’t even care if you don’t speak English, smile and greet us, it’s Houston, tons of people don’t speak English but you can learn a few words in English and smile. It will help your business
… moreI will never return only due to how unfriendly the workers were. These aren’t teenagers, most likely the owners themselves. If they would interact and greet people and atleast give one smile I truly believe this place would be booming!
Also I saw black mold or mildew growing on one of their containers. I don’t think it’s the most hygienic place.
We will not be back.
Note to owners: Here in the United States your business will struggle if you are not friendly. We don’t even care if you don’t speak English, smile and greet us, it’s Houston, tons of people don’t speak English but you can learn a few words in English and smile. It will help your business
Robert Veliz (Shizvayne)
The pictures looked so good so we stopped by. It was busy and only one worker. He couldnt make the rolls so we got broken pieces and it had no flavor at all. He said the owners left him by himself due to an immigration issue and it will probably be closed. I do not recommend coming here.
… moreShenila Mehdi
I had been wanting to try this place since many years as I used to work very nearby and would often visit this complex during my lunch break. I guess this place recently opened back up. We had dinner at Adriatic cafe which is in the same complex and saw this place was open. We got the No. 4 and no. 7 which was the s’mores and coffee one. It was nice to see the icecream rolls being made in front of you. We later realized that we could also do make your own. I think a bit more proactive and warm inviting service will definitely have customers coming back. There was no hi hello or thank you. We ordered, got our icecream, ate and left. The decor has alot of post its and pictures so it was nice to read those and enjoy.
All in all the items we ordered were good but it was nothing worth bringing us back for the second time.
The complex is very busy with lots of fast food and retail stores so getting in and out can be cumbersome.
… moreAll in all the items we ordered were good but it was nothing worth bringing us back for the second time.
The complex is very busy with lots of fast food and retail stores so getting in and out can be cumbersome.
Abriel Gonzalez Stewart
I’m honestly shocked at how this business operates. An employee has been waiting almost a whole month for pay he already earned, and management is fully aware yet somehow still ‘can’t’ contact him. The excuse? He’ll get paid when the store makes enough money.
If your business can’t afford to pay the people who keep it running, that’s not a business — that’s a red flag. It shows exactly what kind of work ethic and leadership is going on behind the scenes.
Employees deserve respect, communication, and their paycheck ON TIME. If this is how they treat their own staff, I can only imagine what corners they’re cutting elsewhere. Do better.
… moreIf your business can’t afford to pay the people who keep it running, that’s not a business — that’s a red flag. It shows exactly what kind of work ethic and leadership is going on behind the scenes.
Employees deserve respect, communication, and their paycheck ON TIME. If this is how they treat their own staff, I can only imagine what corners they’re cutting elsewhere. Do better.
destiny lara
Based on how long these negative reviews have been posted, the owners must not care too much about their business. Walking in, the smell is horrible. The bigger lady at the front taking our order was very rude and dismissive. I explained it was our first time there and we were not aware of how the ordering process worked and she did nothing to explain, she continued on with her negativity. When we were handed our order, they did not say which flavor is was and when my husband asked, she rudely stated “we gave you a paper just read it”. The negative energy in that building is beyond me. We went in excited to try something new we left feeling so unseen and uncomfortable. Save your time and money, your children deserve to be treated better than what these people have to offer.
… moreorion lafifi
The staff was nice but the ice cream was way too sweet and didn’t taste like Thai tea ice cream. I feel like it had a sour aftertaste, kind of like mango or pineapple. Maybe the owner can work on the recipe
… moreMelody Rexrode
We had 4 different flavors of rolled ice cream.
Matcha Madness (Graham crackers/mango/strawberry)
Matte Black (black ice cream)
Cookie Monster (rainbow sprinkles)
Made our own with oreos, Carmel and whipped cream (the empty bowl)
We would definitely go back!
… moreMatcha Madness (Graham crackers/mango/strawberry)
Matte Black (black ice cream)
Cookie Monster (rainbow sprinkles)
Made our own with oreos, Carmel and whipped cream (the empty bowl)
We would definitely go back!
Krishna
Great ice cream spot! Ordered two ice cream rolls for about $6.00 each!
We got a Mango Tango and S’mores Galore. The ice cream was sweet and creamy! The Mango Tango had fresh fruit with it. The S’mores galore came with delicious pocky sticks and a marshmallow. Very good snack, though I wish the marshmallow was a bit toasted.
There are markers and sticky notes so you can leave fun messages on the wall as a nice bonus.
… moreWe got a Mango Tango and S’mores Galore. The ice cream was sweet and creamy! The Mango Tango had fresh fruit with it. The S’mores galore came with delicious pocky sticks and a marshmallow. Very good snack, though I wish the marshmallow was a bit toasted.
There are markers and sticky notes so you can leave fun messages on the wall as a nice bonus.