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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Address and Contact Information
Address: 5340 W 16th St, St Louis Park, MN 55416
Phone: (952) 544-7827
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Scott Anderson
It is very uncomfortable seeing another employee getting overworked at the end of the line as this employee has deliveries and his team members do nothing. When I was making an order at the cashier, he was told multiple times that he had made deliveries and he should take the deliveries.
At the same time, that employee, who was told multiple times that he got deliveries, also asked his team members who I saw did nothing but stand and look at the screen to help “cover the line” for him. This particular employee constantly asked for a team member to help “cover the line.” No movement, no approach and no notice to this worker. This worker was busy on the line making sandwiches and the other team members didn’t “cover” him when he requested it multiple times. I saw that this employee worked almost until all the tickets in the line were done with another female worker. After that, I saw he grabbed some bags and touched the screen and went to what I think was his delivery. But no help during that moment this worker requested multiple times? No approach from any of the standing employees to let this guy know that they will take the line and he should go? None? This started with one bag behind him and then there were about 10 or more bags. Does it take that long for any free employee, 4 out of 9 standing free employees, to respond? I would think that a team member would respond and that particular employee would make the deliveries as requested the first time. I wish this poor employee luck, as I also heard from another gentleman on the other line saying, “It is easy for someone to cover the line,” but no one covered the line, until this employee was about done with the line of tickets.
I am not a fan of how this employee was treated. I wonder if that particular employee got fired that day? Doesn’t surprise me. I saw that treatment done, and I don’t know if Corp would see this or do anything about it. It could be how they run. Seeing this makes my sandwich taste as bad as the response time of the other team members who didn’t help another team member in need.
… moreAt the same time, that employee, who was told multiple times that he got deliveries, also asked his team members who I saw did nothing but stand and look at the screen to help “cover the line” for him. This particular employee constantly asked for a team member to help “cover the line.” No movement, no approach and no notice to this worker. This worker was busy on the line making sandwiches and the other team members didn’t “cover” him when he requested it multiple times. I saw that this employee worked almost until all the tickets in the line were done with another female worker. After that, I saw he grabbed some bags and touched the screen and went to what I think was his delivery. But no help during that moment this worker requested multiple times? No approach from any of the standing employees to let this guy know that they will take the line and he should go? None? This started with one bag behind him and then there were about 10 or more bags. Does it take that long for any free employee, 4 out of 9 standing free employees, to respond? I would think that a team member would respond and that particular employee would make the deliveries as requested the first time. I wish this poor employee luck, as I also heard from another gentleman on the other line saying, “It is easy for someone to cover the line,” but no one covered the line, until this employee was about done with the line of tickets.
I am not a fan of how this employee was treated. I wonder if that particular employee got fired that day? Doesn’t surprise me. I saw that treatment done, and I don’t know if Corp would see this or do anything about it. It could be how they run. Seeing this makes my sandwich taste as bad as the response time of the other team members who didn’t help another team member in need.
Ann Peterson
Awful, just awful. I am a Jimmy John District Manager from out of State, and I decided to get a sandwich at this particular Jimmy John’s as part of my trip. Seeing this poor young man requesting help on the line so he could make the deliveries, and no one helped. I assume it’s because he wants them to replace him so he can make the deliveries. I counted; there were about nine employees, and three of them were free, hanging around the kiosk with a gentleman bagging the order for the sandwiches to go out. None of those three drivers, I think, helped this worker. Did they hear him, because I heard him, and I was at the cashier? I understand they look like drivers next to the kiosk, but drivers also have to help when needed. My question is, did they help when he requested so he could take the deliveries? Because I saw something different. It started when I saw him with the first bag as he kept requesting someone take the line and then there were about 10 or more until he finally took a certain amount of deliveries. One of the three free employees should just go to the line and have the young man get his deliveries, and they could do so too with the chain reaction of replacing each other (Not so hard). There was no letting him know that they had got the line and he could go. The physical and communication was not there. I wouldn’t allow my drivers at my Jimmy’s to do this to another driver. I assume what that young worker is. Seeing this just made the sandwich I ordered from this site worthless, as I experienced what happened to that worker who asked to be replaced so he could run deliveries and yet no one encountered him to take that place. I will not allow this at my store or have the owner I work with deal with this kind of action. This is Jimmy John, who is the manager? You’ve got to do better. This work environment is a team work environment to get the sandwiches out, not a minority employee who looks like they are working most out of the team. Jimmy John’s sandwich is freeky fast and tastes as good as the hard-working employee, any other just degrades the sandwich, no matter how perfect this Jimmy John makes it.
… moreJess Bentley
HIGHLY recommend this location, especially when Shawn and the crew are working. Amazing vibes, consistently great soundtrack—an all around high-point in our day.
If you’re into great customer service where they remember faces, names, and orders, go say hi to Shawn!
… moreIf you’re into great customer service where they remember faces, names, and orders, go say hi to Shawn!
Stahsi Hugo
Hi, so yesterday I stopped in Jimmy John’s coming from cub foods to get a sandwich and I noticed an altercation between a lady and a male the lady was criticizing and antagonizing the gentleman . He left with his head down, looking sad than a taller gentleman went out there to talk to him and try to this De-escalate the situation . I felt bad for the gentleman . She was scolding him and follow him as he was leaving the store yelling something about a key that’s when the other gentleman stepped in and talked to him. I left after that I just couldn’t bear that . it’s enough going on with our city right now we all need to be nice and treat other with respect . that was my first time there and unfortunately my last time too . she handled situation very wrong and unprofessional. Very disappointing.
… moreMike LeJeune
Shawn, jose, brenda and tera are cheerful.and professional. I come by about 4 times a week and they always wave and smile. A couple times i screwed up my order and they did everything possible to remake my sandwich quickly and get me on my way.
… morerobert katus
I was in town for business and this was close to my hotel. I placed the order and by time I walked there, it was done. Service was excellent and my sandwich was delicious. Highly recommend!
… moreShane
Worst JJs I’ve ever been to. Consistently getting everything wrong. Walk in and basically get yelled at that I can only order online. Have given them the benefit of the doubt that it was a bad coincidence the first few times, just the same old story.
… moreDrew Jordan
Absolutely atrocious – ordered 1 wrap and it came absolutely drenched in sauce and soggy. It fell apart so much I couldn’t even eat it. The picture is after swapping it from the wrapper onto a plate, then onto a second plate bc the first was so wet from the sauce. When I called to let them know (specifically said I didn’t want a refund and wasn’t trying to be rude, but that I was just disappointed), the guy on the other end said “Well I didn’t make your wrap so I’m not responsible” ???? Then I was like, “Ok well I guess I just wanted to let you know it was pretty disappointing” and he followed up with a snarky, “We will make your sandwich better next time.” Worse customer service I’ve had in YEARS. Delivery guy was super nice though so the star is for him!
… moreBrian
I’ve had numerous sub-par experiences going to this Jimmy John’s, and I should know how a store is supposed to be run, as I worked for Jimmy John’s for almost ten years prior. Tonight, I tried to get a sandwich at 8pm, a reasonable time, and the cold table was completely closed down, the bread that they did have looked undercooked, and the register was closed down for cash or online orders only, as he told me they were closing down early. Do better
… moreElena Jackson
Every time I’ve visited this store, the ingredients are top-notch – the bread is perfectly soft, the meats are flavorful, and the veggies are always crisp and fresh.
But listen to this…
What truly sets this Jimmy John’s store apart is the exceptional team, especially Nicole, Byron, and Chris. They consistently go above and beyond to ensure every customer has a fantastic experience. Their friendly demeanor and dedication to providing the best service create a welcoming atmosphere that I always look forward to.
Genuinely the best Jimmy John’s I have been to. Thank you for the most splendid break from my chaotic work schedule by making my day a little brighter with both excellent sandwiches and company.
… moreBut listen to this…
What truly sets this Jimmy John’s store apart is the exceptional team, especially Nicole, Byron, and Chris. They consistently go above and beyond to ensure every customer has a fantastic experience. Their friendly demeanor and dedication to providing the best service create a welcoming atmosphere that I always look forward to.
Genuinely the best Jimmy John’s I have been to. Thank you for the most splendid break from my chaotic work schedule by making my day a little brighter with both excellent sandwiches and company.