Stephanie Kerry
We ordered a pizza at noon for a 515pm pick up had to wait till almost 6pm to.pick it up. The place was dirty, all kinds of food under the counter, staff with long hair down and in their face, staff in inappropriate attire, nor personable. The garlic knots had no garlic or butter just a drizzle on a couple and our pizza had barely any pepporoni on it. Don’t think I’ll be back. Will just go to the south carson one.
… moreBriana Hodges
I order here frequently and the pizza is always great other than a lack of sauce sometimes but nothing to complain about. However the experience I had today in this store was unacceptable. I placed an order at 5:06 on the app. It was to be ready at 5:38. I got to the store about 6:00pm to pick up my order. My pizzas were ready and I was able to grab my cheese bread from the fridge but I did not see any garlic knots. There was a couple people in the store so I got in line and waited to be helped. I waited a very long time and was never asked if I needed to be helped. Three men who came in after me were helped and able to leave all while I stood there and waited. I finally asked if I could get my garlic knots so I could go home the young man at the register tried to ring me up but I had already paid so he then went back to making pizzas. I then waited and brought it up again to another woman making pizzas as she’d helped three other men who came in after me. I was told that she could refund me or I could find something else but never really offered to get what I was asking for or tell me if they had any. I let her know that I would just like my order so I could go home as I have kids that need to eat dinner. She told me she’s doing the best she can and Tuesdays are busy. I said as much as I understand that you’ve helped three other people before me. She stated she was making another pizza for another customer who came in after me and I would need to wait. I watched her and everyone else walk around the shop making pizzas for a while. Nobody communicating with me about my order or what was going on. I finally asked again about my order she ignored me and when I asked why I was being ignored she said “I heard you ma’am” then I continued to wait. Finally she brought out the garlic knots and handed them to me. I asked her her name she stated her name is Audra and she is the general manger. I wasn’t quiet able to hear her and asked to clarify but she immediately turned around to walk away. I asked the young man to clarify who ignored me and when I asked him if everyone was now ignoring me he then clarified her name. I don’t appreciate the way I was treated communication could have been way better and customer service definitely needs to be worked on especially by the manager. I did not mind waiting for something to be made but I do not appreciate being put behind other customers who came in after me and have zero communication. That being said I also witness this manager telling employees to ignore phone calls as they came in because they were too busy to handle them. Customer service classes could be beneficial to this location.
… morePamelot70
Although they offer curbside pickup on their app, they don’t actually provide it “if they are busy”.
I went to this location specifically for curbside because I’m disabled with a cane and it’s hard to go through doors with a cane, a raw pizza on flimsy cardboard, a salad, cookie dough, and a 2 liter bottle. The app says call to let them know yo are there. I scheduled my pickup for 4:15. I get there on time and call 4 times with the phone ringing 10 and 15 times each time with no one answering. I grab my cane and hobble on in.
I look in the pizza cubby, no order. They have even started it yet. I’m standing there waiting for one of the 5 employees I see to help me, trying to see if there’s someone looking my way to flag down, but even the two people standing directly in front of me are avoiding me, probably because their assembling pizzas. OK. Understandable, but no one else is bothering either. Finally I ask a customer if they are familiar with the curbside pickup and then the phone starts to ring and goes unanswered.
I mention to the customer that they refuse answer the phone, so I don’t have any idea how I’m supposed to let them know I’m there for curbside.
At this point the manager. Audra (?) jumps in and proceeds to tell me she’s not refusing to answer the phone, but they’re busy and she doesn’t answer the phone when they’re busy. Huh?
I told her I understand they’re busy, but how is the curbside customer supposed to let you know they are here? She replied with another “I don’t answer the phone when we’re busy”. OK
It’s now 4:25 and my order has not even been started yet as I stand there with my cane, which is what I’m trying to avoid by ordering curbside, since I live closer to the S Carson store that doesn’t provide curbside I drove farther to get curbside. My mistake. I decide at this point that it’s too frustrating to get the answer to my logical question from her without an argument and getting accused of being a “Karen”, and my hip is killing me, so I tell them I’m going to my car and I’ll be back in to see if my order is ready.
5 minutes later me and my cane get back out of the car. As I’m almost to the door Audra comes out with my order. I start to take it from her, where she says “I can get it for you”. I say “I got it….you’re too busy”. As I take my food she laughs at me, and I balance my way to my car and leave. Thanks Audra. Thanks Audra. Didn’t mean to interrupt you. Sorry about that. Thought I was at a business that has customer service.
So, when they are busy, the phone, the communication for the business, becomes last priority, so curbside customers and customers calling in orders fall to the bottom of the list. No one can call them to tell them they are there, and no one can call them to place an order. Nice.
So, if you are relying on curbside because you are disabled, this is not a handicap friendly store. They’ll even laugh at you. Now I get to ponder about why they offer curbside pickup if they can’t provide it. What really makes me a bit “cheesed off” is Audra got a $5 tip for laughing at me because I paid with the app and always tip. Another mistake. Thanks again Audra.
Edit to add that if you click the link they give you when they respond, you have to enter your email and phone number and agree to their marketing. It’s been 3 days and I’ve got additional spam, but no response from anyone from clicking on that link.
… moreRick Slick
Bunch of “bro’s” working. Could use a notch up of professionalism. I like fun working atmosphere but these guy were was too relaxed. A professional would of offered better service than “your pizza is over there on the wall somewhere”
… moreDonnelle Clark
When I order my pizza through this location, my pizza is always ready when I set the pick-up time to be, and my order is always accurate. Quality is good as well here.
… moreBuddy Shoe
This is the first time I’ve used this particular Papa Murphy’s. What are the first things I noticed is that it seemed to be at least on this night mostly on all female staff that were very friendly and acknowledged me when I entered ask me my name and say goodbye when I left. The pizza was set up perfect.
… moreMichelle Buonamici
I was a little early for my online pickup. They bumped my order up and started working on it immediately. Staff were fun and friendly. I got the pizza for my birthday and had a few friends over. They couldn’t believe how good it was! I told them about my favorites and we will be having those together soon. This pizza is soo good and you don’t have to get a 2nd mortgage on your house to eat it!
… moreLynne
Best pizza ever! A must request every time I have visitors from our of town! If you don’t love this pizza, you have NOT TASTE!
… moreJuli
Listen, I’ve always come to this Papa Murphy’s and on this last visit today, someone stole one of my pizzas from pickup. We had to wait for them to make it again and they offered us a free smaller item. After I baked my second pizza, it was literally not at ALL what I ordered (a stuffed pizza so I didn’t know until I cut into it). I went down there, guns blazing, full Karen mode with a fully cooked pizza and ready to fight. But they were amazing! They took the cooked pizza (per my request) and made a brand new exactly as I had wanted IMMEDIATELY. I was in such a bad mood, and they handled it amazingly and I seriously can’t recommend this location enough.
… moreMona
I was having a horrible day I went to one papa Murphy’s and had terrible service so I have not been to one in awhile so i decided to go get pizza for something easy for dinner and give it another chance , so glad i did. I have to say one of best customer service experience I’ve had in a long time. I believe her name is Audra she was training but still made sure myself and others waiting had been helped. extremely friendly, turned my day around. I will be back and recommending to friends .
… more