


Chipotle Concord is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Hours
| Friday | 10:45 AM–11 PM |
| Saturday | 10:45 AM–11 PM |
| Sunday | 10:45 AM–11 PM |
| Monday | 10:45 AM–11 PM |
| Tuesday | 10:45 AM–11 PM |
| Wednesday | 10:45 AM–11 PM |
| Thursday | 10:45 AM–11 PM |
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
785 Oak Grove Rd – Chipotle Mexican Grill in Concord, CA
Chipotle Mexican Grill in Concord, CA
Chipotle Mexican Grill Locations in Concord | Burritos, Fast Casual …
Last Updates
Reviews
Like most Chipotles, the only frustration is if the staff makes food for online orders instead of serving those standing right in front of them. It’s something I do not understand since the most important people are the ones in your shop, not the ones who dial food orders via an app. But since they try hard and there is always a place to sit, I highly recommend this shop if you are in the area.
They were out of napkins but did restock forks once prompted. Food is typical Chipotle.
Surfaces were dirty and disgusting. Staff too lazy to restock basic items such as cheese & lied to my face saying they were out of it.
Rice wasn’t properly cooked and hard as a rock. You would think a place that probably cooks hundreds of pounds of rice in a week would be have their process down. Nope, it was trash & the portion size left a lot to be desired. The bowl was so terrible that I didn’t even care at the end since I threw half it out. Only reason I ate a bit was so that my $14 didn’t completely go to waste.
On top of all that the attitude and overall energy from the employees were that they hated their job, and they were blasting music so loud that the guy making my bowl could barely hear what I was saying even when I was forced to scream my order at him. Just an overall lack of quality in every aspect you can think of.
Go to any other one in the area and you’ll probably be better off.
The place is big enough for families and kids, they have giant wall sculpture that reminds me of Mayan culture. Lighting is great and it is in the middle of shopping area, especially Trader Joe’s!
The staff were friendly and overall I felt so good about this place.
After placing our order, my brother noticed that the sour cream looked old and watery. He politely asked for a fresh replacement, but they ignored his request and used the same sour cream. When we went to pay, the manager was at the register. My brother apologized and mentioned, “I know it’s the end of the night, but the sour cream looks old and unappetizing.” Instead of addressing the concern professionally, she responded, “You should say it in a nicer way.”
My sister then replied, “You have to be nice so we can be nice to you,” and added, “As a manager, you should be professional and not speak to customers like that.” The manager claimed she was being nice because she provided a free side of sour cream. My sister, who previously worked at Chipotle, pointed out that sour cream is already free. The manager dismissively replied, “That was six years ago—things have changed.”
At that point, she became aggressive, raising her voice in front of other customers. I calmly asked her to be more professional, reminding her that she was the manager. Instead of diffusing the situation, she raised her hand in my face to silence me and said, “You be quiet.” This was completely uncalled for. Upset by her behavior, I told my siblings to leave the food and walk out. As we left, she told us to “get out.”
When my brother returned to ask for her name, she refused to provide it and said, “I refuse to serve you. Get off my property, or I’ll call the cops.”
Following the incident, my sister contacted customer service and submitted a complaint through the website. She was assured the issue would be addressed within 24-48 hours. However, when they followed up, they simply asked what we wanted them to do. They claimed they reviewed the security footage and “didn’t see anything.”
Seriously, Chipotle? This is how you handle customer concerns? Your staff can mistreat and humiliate customers, and you do nothing? This is completely unacceptable and shameful.