Grace Groff
Idc what anyone says, this place has great ice cream. Dairy Queen has always been my go-to for specialty ice creams.
They fill the blizzards to the brim! They give plenty of napkins too.
Their seasonal ice creams are so good, especially the summer flavors. The Royal blizzards are also so good with the middle fillings. They’re usually very quick and give good customer service!
… moreAustin Bond
Wow… It’s a newer place but was quite dirty and SO. SLOW. Waited 25 minutes, which is absurd for “fast food.” Giving Whataburger a run for their money. Employees were friendly (but slow) and food was tasty enough, but large fries were not large at all. Definitely not returning
… moreJessie Juxtapose
I ordered three steak baskets and paid $0.79 each for three dipping sauces. None of the sauces were included in the bag. When I called, I was told I would need to return to the store for a refund.
This highlights a larger issue with the current pricing and service model.
A dipping sauce should be included with a basket meal. Charging nearly $0.80 for something that likely costs a fraction of that to produce may increase short-term margin, but it creates long-term friction. When the paid item is then omitted and the only resolution offered is requiring a return trip, the cost to the customer exceeds the value of the correction.
That is not efficient business.
Small, highly visible upcharges combined with rigid refund policies erode goodwill. Goodwill is an asset. Once diminished, it affects frequency of visits, average ticket, and word-of-mouth referrals. It also affects tipping behavior. When orders are wrong before they ever leave the store, customers often reduce tips, impacting employees and delivery drivers who had no control over the error.
The result is a model that increases pressure on frontline staff while damaging customer loyalty over minor cost items.
Accuracy, inclusion of standard condiments with meals, and flexible resolution policies would protect both brand trust and employee morale far more effectively than charging for sauce.
… moreLina Ocura
The food was hot and fresh. The ice cream was on par. They were doing their very best and even checked on us while we were eating. Management could hire more help because the staff seemed very overwhelmed but they were doing their very best to keep up.
… moreMarium Hameed
Sat in line behind one car for 15 minutes waiting for 2 blizzards. They handed her a tiny bag. When we pulled up they still did not have one of the blizzards made. The other had sat and melted. 6 staff standing around inside talking and doing nothing. When we pulled up we were not even greeted or acknowledged. We cancelled our order. If staff are acting like that, I don’t trust the food to be prepared safely.
And no I will not be giving you guys a second chance, I’ve received bad service at this location 3/4 times I have visited. This location is the worst DQ I have been to yet, and upon reading all the other reviews, you’d think the owners and the franchiser would be aware of the problem and trying to fix it. But no, apparently nobody is fixing anything.
… moreBrandon Foster
Wish this location could get it together. My last two trips were night and day as far as service and food. I guess management doesn’t watch kitchen staff as much on Friday nights. Ordered steak finger 6 pc meal again after last visit was perfect. Well they shorted us two steak fingers per meal combo and meal wasn’t warm. Skip the toast in one and two pieces of bread actually tasted old. Store was actually messy this time in dining area and no tv. I recommend take out because I don’t trust the drive thru. I saw someone come in upset. Oh I almost ordered chicken and dumplings soup but wasn’t sure if they were available or fresh.
… moreTrevor Buker
Ordered a taco salad and two tacos and Baltimore tacos had no cheese what the heck. Definitely should be a refund or some kind of compensation.
… moreDalia Macias
Came here to pick up my son’s cake for his birthday, Aly Made my experience one that I’ll never forget this will be my go to Dairy Queen. Her customer service was extraordinary on on top of that, the atmosphere was pleasant, upbeat, and clean. The gal at the register was also cheerful and eager to help us take our order. Thank you Aly for making my day a lot easier to plan my son birthday!! You rock lake worth! The Oreo blizzard ice cream cake is 10 out of 10!
… moreMelissa Moreno
I never stop to eat out but I had errands to run. Stopped here since it was convenient on my way back home. Let just say I should have gone home without food. The burger had one slice of onion the size of a quarter. I asked for mayo and they did not spread it whatsoever. So I bit into a big blob is mayo. The burger patty had no flavor and it was broken in half causing it to fall out of the bread. The fries were ok. So definitely driving myself to whataburger next time.
… moreEmerald Trevino
Went to Dairy Queen last night and it wasn’t busy when I got there mind you. They asked me to pull up to the stop sign and will have my order out. I didn’t realize it would take 30 min to bring out an order of 3 kids meals and 2 adult meals. They finally brought my food out and thankfully I checked because I was missing a kids meal. I had to go inside and wait for my order and didn’t get any ice creams with the kids meals either unfortunately.
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