Nikki J
Was not impressed at all. The place closes the inside apparently at 7 so the girl at the counter was a little rude about it, she was clearly ready to go home even though they were set to still be open for another hour. Then they only had 3 flavors, one was sugar free so really only 2. I ended up getting the cherry one with ice cream and it had a very weird flavor as well as after taste. I should’ve just got the plain soft serve ice cream. I am used to going to Jeremiahs Italian Ice down south and thought Rita’s would be comparable but this place pales in comparison. Very disappointing. 🙁
… moreNone
We went to celebrate my birthday, but was closed. It was supposed to open at 2, but no lights on, and no one there.
So disappointed. Love the milkshake I got a month ago, but the girl server was sullen, and not nice at all.
… moreChar Taylor
Do NOT go to this location. Stopped in as 1st timers. Ordered 2 Large Wild Cherry/Key Lime Italian Ice as they were out of almost everything. While the guy with the glasses and twists in his hair was packing our cups with Key Lime. The young lady working there grabbed the scooper from him and started helping the man behind us. I said “That was rude we were there 1st so I didn’t want anything at that point:” My Sister was going to go ahead and buy both of them. Then the young man said “What was rude was how you talked to the young lady because he told her she could put the man in front of us” At that point we decided not to buy anything and walked out. He stuck his head and middle finger out the drive thru window and yelled as we walked to our car. What an experience.
… moreKim Johnson
Let me be the first to say that im not sure if the owner in Farmington Hills has anything to do with (Lathrup Village) but the Italian ice at the Lathrup Village locations doesnt taste the same as the Farmington location. Every time that I go for my favorite (Swedish Fish) its unflavorful. For some reasons, there’s taste as if I put a cup of juice in the freezer myself. The texture and taste is terrible. I will forever be a customer at the Farmington location. Its something they aren’t doing right.
… moreStephen P
Stopped by to get some Italian ice during their open hours (11am). Place wasn’t even open. Waited a few more minutes and still nothing. Based on the previous reviews, im not sure this place is ever really open. Do t waste your time trying this place if there is something closer or at the very least more reliable. 0/5 stars
… moreBrooke Fitzsimmons
Have been here twice now within their posted open hours, and with the open sign on, and the door was locked and staff inside just look at you and go about their business. The first time I called and asked if they were actually open and was answered by a girl that could obviously care less and stated “yeah I just ain’t ready to open yet I’ll be out in a minute.” We decided to wait, and she comes to the door and opens it and shuffles back behind the counter and no greeting or apology or anything. One of the items I ordered was a small gelati, and the girl did not have any small cups, so she grabbed the sample cup that was sitting on the counter and likely has been sitting on the counter for weeks if not months and asked if I cared if she used that. Absolutely not . The amount of people that I’m sure have touched that and put their hands into it and the dust it has been collecting, makes me wonder how clean anything else is. I politely declined and she said I’d have to wait a minute while she went and got more cups. Yes, thank you. Sorry for the inconvenience of doing your job. On top of it, the girl had extremely long fingernails, digging samples out of the Ice for customers, which is not only disgusting but a health code violation. All of the kids working there seem hugely inconvenienced by your presence And obviously don’t want to be there. It’s a shame because it Could be a nice place and the owner obviously doesn’t care either. Will definitely not be back.
… moreKate Breaker
I agree with the other reviewers on the lack of leadership. The ice cream is great, but the young people working behind the counter seem unenthused. As they were making our order, they forgot toppings and neglected to provide spoons. There also needs to be more housekeeping because the restoom didn’t have any soap to wash our hands with, and the napkin dispenser only had 2 napkins left in it. The shop was empty when we came in, so it’s not like they were so swamped with customers that they couldn’t tend to the restroom.
… moreKodi Spencer
Please update your hours. I drove 35 minutes based on the time listed online, which clearly stated you closed at 10PM. I arrived at 9:04PM, only to watch an employee rush to turn off the open sign as I pulled up. That was extremely frustrating and a major inconvenience. If your hours have changed, please update them accordingly. This kind of experience leaves a bad impression.
… moreAmber Renee
Too many teenagers working there with no leadership (cussing, doing their hair, playing on their phone etc) Expensive for the amount you get. Not really tasty. I think they are new and have potential to be a nice little neighborhood treat shop. I will try in a few months.
… moreTracey Williams
We loved that an ice cream shop moved into the neighborhood. The flavors and menu selections are delicious. My favorite is the Gelati, a swirl of a flavored ice with their custard. The custard is rich and creamy and among the best I’ve had.
Prices are reasonable too. Staff is friendly and they do try hard to get it right.
… more