Social Profile: 
✔️Breakfast ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
… View more
Visit your local KFC® at 620 E. Washington Street for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Address and Contact Information
Address: 620 E Washington St, Charles Town, WV 25414
Phone: (304) 725-7681
Website: https://locations.kfc.com/wv/charles-town/620-e-washington-street
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
KFC® at 620 E. Washington Street in Charles Town, WV
Order online at your Charles Town KFC at 620 E. Washington Street and enjoy our world famous fried chicken, chicken nuggets, classic chicken sandwich, Famous …
KFC Locations in Charles Town, WV| Fried Chicken, Butter Biscuits …
620 E. Washington Street Charles Town, WV 25414 phone (304) 725-7681 (304) 725-7681 Services Carry Out, Delivery, No-Contact Delivery, Drive-Thru
KFC – Charles Town, WV Restaurant | Menu + Delivery – Seamless
Order with Seamless to support your local restaurants! View menu and reviews for KFC in Charles Town, plus popular items & reviews. Delivery or takeout!
Last Updates
Reviews
Kaylee Sheppard
We ordered TWICE on door dash, the first time we ordered they forgot our famous bowl & drink. Okay wtv we can order again. Second time, forgot our potato wedges, & brought the wrong drinks with no straws. Food was cold and old. Seriously ridiculous that not once but twice the orders are messed up. Disappointed.
… moreSarah crowley
This restaurant closed the whole of Sunday. Unexpectedly. They should have opened according to their hours online. On their door no explanation if they are closed all day or late. No consideration for their customers I went a couple of times thinking they may be late. Their food is good but their inconsideration negate it for me . I will go to Popeyes, at least one can rely they are open
… moreDennis Dibbern
I asked the young lady taking my order in the drive through at 7:00 on Saturday night, for 8 pieces, Original, mixed pieces. I thought that was pretty clear. What I received was, I think, 8 pieces of mostly Extra Crispy, which I hate. I only received 2 pieces of Original.
… moreWayne Baker
I was the only customer, the chicken was tasty but had a soggy “crust”. The price was much better than the louisiana option which i dont frequent anymore. Up your game folks
… moreJessieee
Food wasn’t hot or spicy like we ordered. Probably due to waiting 15 mins just for our food this evening. Food quality as well as the service has really gone down hill at this location Never again.
… moreRebecca Baldwin
My husband ordered and paid for a two piece chicken breast meal and a three piece wing meal today, 7-6-25, with Cole slaw and Mac and cheese in the store, not the drive thru. Well, no one in the store spoke English, and when he got home, they had given us six scrawny wings, a biscuit, and the sides we ordered. I called the store twice, and no one answered. I am so sick of this KFC screwing up our orders. If this had been the first time, we would have overlooked it, but this happens too frequently. I notice they have no refunds sign posted. Gee I wonder why! This is a lousy way to do business. If the owner can’t hire reliable staff, and provide accurate orders, maybe it’s time to close down. We ordered this for our grandchildren who are visiting us from Utah, and we won’t be back.
… moreDeborah Agramonte
I stopped by around 4pm and specifically requested that the food I was ordering be made fresh because between lunch, and dinner it’s a little slow, and sometimes the fries, and tenders have been sitting for a while, and are a little crusty and hard. The cashier said that my order was made fresh as I requested, but upon arriving back at my house to eat my dinner, I was disappointed with hard fries, mostly inedible, and very crunchy hard chicken tenders. This is why I stopped eating at KFC, I used to love this place, but the food quality has gone down hill, so even with a coupon, I’ll pass from now on.
… moresua Hernandez
Subject: Formal Complaint for Unauthorized Charge, Poor Service, and Discriminatory Treatment
Dear KFC Customer Relations,
I am writing to file a formal complaint regarding a very unpleasant experience I had on April 15, 2025, at your KFC #K071116 located at 620 E. Washington Street, Charles Town, WV.
1. Unauthorized Charge: When I paid for my drive‑thru order, the manager on duty, Halie, entered a different order than the one I had requested and charged me $34.76 (see ticket #2031) without notifying me of any change.
2. Refusal to Correct or Refund: When I pointed out the mistake and asked for a refund of the difference or for my order to be corrected, the manager flatly refused. She only offered a credit valid in 30 days, which I cannot accept because I do not live in the area and will be leaving the next day. Despite explaining this, she insisted she could do nothing more.
3. Hostile and Discriminatory Attitude: In addition to refusing, the manager displayed a very hostile and dismissive attitude, with comments and gestures that made me feel belittled. I did not observe other customers receiving such treatment in similar situations.
4. Personal Impact: I am a frequent KFC customer in Puerto Rico and have always appreciated the quality of your service. I am outraged and disappointed that this restaurant would allow such unfair and discriminatory treatment of a customer who simply asked for what she paid for.
I request that you investigate this incident, issue a formal apology, and take necessary measures to ensure it does not happen again. I also demand an immediate refund of the improperly charged amount or equivalent compensation.
I look forward to your prompt response
… moreDear KFC Customer Relations,
I am writing to file a formal complaint regarding a very unpleasant experience I had on April 15, 2025, at your KFC #K071116 located at 620 E. Washington Street, Charles Town, WV.
1. Unauthorized Charge: When I paid for my drive‑thru order, the manager on duty, Halie, entered a different order than the one I had requested and charged me $34.76 (see ticket #2031) without notifying me of any change.
2. Refusal to Correct or Refund: When I pointed out the mistake and asked for a refund of the difference or for my order to be corrected, the manager flatly refused. She only offered a credit valid in 30 days, which I cannot accept because I do not live in the area and will be leaving the next day. Despite explaining this, she insisted she could do nothing more.
3. Hostile and Discriminatory Attitude: In addition to refusing, the manager displayed a very hostile and dismissive attitude, with comments and gestures that made me feel belittled. I did not observe other customers receiving such treatment in similar situations.
4. Personal Impact: I am a frequent KFC customer in Puerto Rico and have always appreciated the quality of your service. I am outraged and disappointed that this restaurant would allow such unfair and discriminatory treatment of a customer who simply asked for what she paid for.
I request that you investigate this incident, issue a formal apology, and take necessary measures to ensure it does not happen again. I also demand an immediate refund of the improperly charged amount or equivalent compensation.
I look forward to your prompt response
LERATO MOFOKENG
Accurate order and speed of service and delicious food
… moreLivhuwani Mutshutshu15
Accurate order, speed of service and tasty food
Service: …
… moreService: …