Jonathan Edwards
This place feels like it’s still stuck in the 1940s and not trying to serve Black customers. I stood in line for 5 to 10 minutes. It was just me and one other gentleman in the lobby, yet no one acknowledged me or even said, “Hi, how can I take your order?” There were eight people behind the counter, and they still looked past me like I was a ghost. Side note the other gentlemen was waiting on his order A white guy was already been served
I didn’t realize that in 2026 there were still places that wouldn’t serve Black people.
… moreAdam W
Good food, fast service! Got a couple chili cheese dogs, pup cup, and Oreo milkshake. The first visit, the ice cream items were a bit melted but the second time they were great!
… moreLinda7647
Seriously guys? Two fish sandwiches and no tartar sauce on either one? This is not good. See, this is one of the reasons I don’t waste my money with fast food anymore. It’s not worth it, especially when nobody cares about the food. I’m so tired of this happening. And it happens a LOT.
… moreReb S
I brought my 14.5 year old Bully here for a taste of chocolate before having her put down. You guys were so compassionate and understanding. The young lady at the drive thru was super nice and understanding. You guys only charged me 1.00. (I didn’t get much for her because she was having stomach issues that day but no dog should leave this world without some ice cream and hot fudge) Thank you for making a horrible day a little easier with your understanding.
… moreAubrey Dunlap
We come here quite often as we live down the street, ice cream is always consistent but it’s really disappointing to see how rude the manager is to these young employees. She clearly hates her job, the poor boy who usually helps us always has a positive attitude despite the manager verbally acosting the staff with every sentence on multiple occasion.
… moreGregory Stancourt (Galactaman)
So I decided to stop in here at 1:30 pm on Tuesday to get an ice cream cone. I’ll admit It’s been a while since I’ve been to a DQ so I couldn’t remember how they do their sizing. So when she asked me what size I asked for two scoops. I kind of forgot that they do soft serve so they don’t scoop it out. So after snipping an attitude with me a little bit while saying that through the speaker, they then proceed to mock me because they don’t think I can hear them through the still open drive-through window. if you’re going to insult your customer base, make sure they can’t hear you. I mean is it too much to ask to be treated with kindness and respect? At least the guy at the window was nice.
… moreKatelyn Melott
Ordered a misty freeze (slush with ice cream mixed in), never ordered a misty slush a day in my life, get to the window & they have me a slush. They took my card, paid me out, then handed me my drink carrier. When they handed me the food, I asked politely to have the drink corrected. “I’m sorry to inconvenience you but I wanted a misty freeze like with the ice cream in it, is it possible to fix it and mix ice cream in it” and the reply I got from a manager (blue shirt) was “no I already cashed you out, sorry” ??? Okay maybe let’s not cash people out until you make sure you get the order correct then. Or maybe have your people double check their work at the drive thru? Not only is the order always wrong for us in some fashion, but now they won’t do add-ins at the window, or fix their mistakes. (Week before that they forgot my side of cheesecake bites & refused to give it to me at the window bc it was an “add on”, yeah at your drive thru speaker?) logic and good attitudes are lacking here
… moreSarah Ichrist
Cheeseburger was old, bun was stalle, toppings looked old, fries were cold and hard,shake was okay at best. Very disappointing .
… moreLaura Evans
I went to Dairy Queen at 4263 Lancaster Ave. in Obetz and had the WORST service I’ve ever encountered at any Dairy Queen!!!
The staff was unfriendly, lazy and rude!!!!
A young man was making ice cream cones and while doing so was resting his head on the ice cream machine?.?.?
I had ordered a large Buzzard and the young lady handed it to me and the cup was ripped from mixing it so I mentioned it to her and she boldly grabbed the cup then went to make a new one when all she would have to do is get another cup to put under it. But she made another one and slammed it down then pushed it to me and this one too was ripped from mixing it again.?.?.?.
What is wrong with customer service these days!?!?!?
A VERY DISSATISFIED CUSTOMER!!!!!!
Also, nothing better than copy paste when DQ family relations team replies to one’s disappointment
… moreHooded Smoke
Got the Royal Choco Brownie Blizzard. The guy who made it gave me both brownie bites and Oreo cookie bites! YUM! Thank you!
… more