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Come on in, stay awhile at our welcoming Starbucks coffeehouse in Richmond. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Address and Contact Information
Address: Shopping Center, 8137 Brook Rd, Richmond, VA 23227
Phone: (804) 261-3633
Website: https://www.starbucks.com/store-locator/store/6874/
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Store Locator: Starbucks Coffee Company
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Reviews
Raja Hayajneh
I arrived at the Starbucks around 6:30 PM, but the store was closed due to a reported altercation with a customer that required police involvement. One of the staff members did open the door and allowed me inside, and I sat quietly for about 20 minutes.
After that, the same staff member came over and told me I could not remain inside unless I placed an order, stating it was store policy. I complied and ordered a hot drink. However, when handing me the drink, she told me, “You can’t take your shoes off here.”
I explained that I have burning feet syndrome and that I was simply wearing socks—not barefoot. The interaction felt unprofessional and lacking in empathy, especially given the circumstances and the way the situation was handled.
I understand store policies, but customer service should still be respectful and accommodating, particularly when a medical explanation is clearly communicated. This experience was disappointing and could have been handled much better.
… moreAfter that, the same staff member came over and told me I could not remain inside unless I placed an order, stating it was store policy. I complied and ordered a hot drink. However, when handing me the drink, she told me, “You can’t take your shoes off here.”
I explained that I have burning feet syndrome and that I was simply wearing socks—not barefoot. The interaction felt unprofessional and lacking in empathy, especially given the circumstances and the way the situation was handled.
I understand store policies, but customer service should still be respectful and accommodating, particularly when a medical explanation is clearly communicated. This experience was disappointing and could have been handled much better.
anna asadi
One of the worst experiences I’ve ever had at a Starbucks. Even though the store was almost empty and the app said my order would be ready at 7:03, my single latte still wasn’t done by 7:10.
I went up to the counter twice and tried to ask both baristas how much longer it would take. They looked right at me and completely ignored me.
After finally getting my drink 10 minutes late, I asked for an extra cup. Again, they ignored me, and I had to wait about a minute before one of them finally handed me one.
And when I opened the cup, I realized they had only filled my latte to about three-quarters of the cup.
Really disappointing service.
… moreI went up to the counter twice and tried to ask both baristas how much longer it would take. They looked right at me and completely ignored me.
After finally getting my drink 10 minutes late, I asked for an extra cup. Again, they ignored me, and I had to wait about a minute before one of them finally handed me one.
And when I opened the cup, I realized they had only filled my latte to about three-quarters of the cup.
Really disappointing service.
Tracey C
***Update***Use to be the most customer service friendly Starbucks. Use to greet everyone with a hello. I notice now it’s only when they want to. There were only 3 of us in there. More workers than customers. Greeted one of us. Stood at cash register for a few secs before any of the 6 workers even spoke. Still no hello… just what can I get you. Not even a thank you, have a good day. Took from 5 stars to 4 now definitely working with 3 for is okay
… moreAlma Upshaw
I asked for Siracha in my mobile order. They put my Siracha in my sandwich. I don’t even know how this can happen unless someone purposefully did this.
… moreMeredith Glasco
delicious jalapeno pocket and peppermint mocha! quick, warm, and friendly! made my morning commute easy and refreshing
… moreValerie Menethil
As I was drinking this I noticed this adorable flower on the sticker and then I can see it reads “Good Morning have a great day” around the top. Whoever did that please know it’s absolutely adorable and sweet and I hope you have a fabulous day as well
… moreHuntress4Him “Demon Huntress”
Another gem to add among my favorite Starbucks locations. I’ve only visited this location twice , but I’ll be back. I am pretty picky about my coffee concoction and the barista gets it right every time. I also like that I don’t get an annoyed look from the cashier when I describe my order. I’d recommend this location to travelers not only because of the great service, but it is less than a mile from the interstate.
… moreAshley Varney
I didn’t catch her name, but I went through the Starbucks drive-thru the morning of Saturday September 13th (around 830am) and the barista who took my order and gave me my drink was so lovely and kind and had a great personality! I go through this Starbucks frequently as it is right before the highway I take for work and I’ve always had a good experience.
… moreYashiyah Tobiyah
I wanted to take a moment to express my deepest gratitude to the amazing Starbucks crew who made our week truly special. Natalee, Gwen, Leilani, Jasmine, and Janice, you all went above and beyond in providing us with an exceptional experience that left a lasting impression.
From the moment we walked in, we were greeted with warm smiles and a genuine willingness to make our visit outstanding. Your kindness, consideration, and impeccable customer service truly stood out. Each interaction with your team felt like a welcoming embrace, making us feel valued as customers.
Natalee, your friendly demeanor and attention to detail made every order feel personalized and special. Gwen, your ability to anticipate our needs and accommodate our preferences did not go unnoticed.
Your teamwork and camaraderie were evident, creating an atmosphere that was both inviting and uplifting. It’s rare to find a crew that not only excels in their roles but also radiates genuine care for their customers.
Natalee, Gwen, Leilani, Jasmine, and Janice, you are the heart and soul of this Starbucks location, and we can’t thank you enough for making our week remarkable. We’ll be eagerly looking forward to our next visit, knowing that we’re in the hands of an exceptional team.
… moreFrom the moment we walked in, we were greeted with warm smiles and a genuine willingness to make our visit outstanding. Your kindness, consideration, and impeccable customer service truly stood out. Each interaction with your team felt like a welcoming embrace, making us feel valued as customers.
Natalee, your friendly demeanor and attention to detail made every order feel personalized and special. Gwen, your ability to anticipate our needs and accommodate our preferences did not go unnoticed.
Your teamwork and camaraderie were evident, creating an atmosphere that was both inviting and uplifting. It’s rare to find a crew that not only excels in their roles but also radiates genuine care for their customers.
Natalee, Gwen, Leilani, Jasmine, and Janice, you are the heart and soul of this Starbucks location, and we can’t thank you enough for making our week remarkable. We’ll be eagerly looking forward to our next visit, knowing that we’re in the hands of an exceptional team.
Melanie Megela
I love this Starbucks. The inside is so welcoming. I usually come inside before I’ll go through the drive thru because the drive thru always has a long line but when I go inside I don’t have to wait that long plus I can look at all the cool cups and stuff ☺️❤️
… more