Matt Brenner
I placed an online order through the A&W app for the Spearfish, SD location on Halloween, only to arrive and find the restaurant closed—with a sign on the door stating they had shut down hours earlier. Despite this, the app still allowed me to place and pay for my order. I never received my food and had to contact A&W separately to request a refund, as the store couldn’t process it.
It’s incredibly disappointing that online ordering remained open when the restaurant was clearly closed. This was an unnecessary inconvenience and a poor reflection on how this location manages its customers. I truly hope A&W addresses this issue so no one else ends up paying for food they can’t pick up.
… moreKitkat
Mixed feelings about this place.
First time I went I got the chicken tender meal which was oily and had a chemical smell.
2nd time I went the place was full of flies, nasty full garbage cans, you couldn’t sit and eat there. Girl cashier was nervous and so quiet I had to ask her to speak up. My fries were super salty.
It’s a bunch of kids running this place. Where are the adults or the manager ?
Not sure I’ll try round three
… moreShayna Ager
A&W never disappoints! Their classic root beer is always perfectly cold and refreshing, and the burgers are consistently delicious. Huge thanks to John for providing outstanding service! His friendly attitude and attention to detail made my visit extra enjoyable. It’s always great to see employees who truly care about their customers. Keep up the awesome work, John!
… moreDanna J
I ordered a single papa burger and fries. The Papa burger did not have cheese , lettuce, tomato, onions, toasted bun, and special sauce. I received a a thrown together hamburger. Plus our fries ARE COLD.
I am very disappointed.
… moreKyle Beckstead
We went in and grabbed a freeze after shopping. The front end employee was obviously not wanting to help and verbally moaned and sighed at us when we ordered the drinks, grabbed an order number holder and slammed it on the counter and pushed it over to us. I think she needs someone to check on her because she looked visually depressed, we tried to tell her we hope things improve in her life and to have a good day but she just rolled her eyes and walked away. Sad experience.
… moreKrystine Tichi
Decided to try A&W for the first time. We ordered a bacon cheeseburger, add Papa sauce, a Papa burger, a coney Island dog, and a chili cheese fry. When asked about what the papa sauce is they essentially told us it was Big Mac sauce, we also asked about what the supposed “salad dressing” is on their menu and we’re told “it’s just salad dressing”. Every description given by the staff was extremely vague. Waited over 20 minutes to get our food, and once we went to dig in, we we’re EXTREMELY disappointed to find that the bacon cheeseburger had no bacon on it, and the sauce was on the side. The chilli sauce was almost sour tasting, and the burger themselves had a foul taste to them.
After waiting 20 minutes, and paying almost $50 for everything we expected a lot more. We couldn’t even bother to try and finish the food.
Then we tried calling the store to speak to a manager, we went straight to an automated answering system, and when we prompted to be transferred to the store, nobody answered and we were sent straight to voicemail. We tried three different times. We will NEVER be spending our money here again. So disappointed!
… moreA
Ordered online, it was readily exceptionally quick with the a singular opportunity you select drinks and have to fill them on your own. Team was working hard and people are slobs they made messes and no way the staff could keep up with them unless they hold people’s hands to fill their drinks or toss trash. Food was great and beats every other fast food joint nearby.
… moreTerry D.
For an A&W in a Walmart, the food is always good. Try to stop here when visiting the hills. Jonathan and Connie are super friendly, makes for a really good experience.
… moreKimberly Julius
Ordered sat and waited 15 mins while food sat in the heating tray people ordered after me where all getting there drinks food still sitting there two girls visiting I paid and had to leave before I got my food all I ordered was cheese curds won’t be back absoultue crap so I’m out the 4.17 cent keep it you will need it when you go under for poor service
… moreJessilynn
I am in from out of town so I relied on Google to show me the store hours. Which shoed they close at 10:00. We went in about 9:15 and was advised they they closed at 9:00. I would love to give a big fat 0 stars, but Hoogle would not allow.
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