elizabeth n
good quality but incredibly slow. one time ordered 20 minutes before i got there and they still hadn’t even started the order. on average takes over 10 minutes for my order to be done when i usually only get a bagel. on other occasions there will be a line waiting to order and nobody will come take your order for a very long time. while other employees are doing nothing or doing other things and two are left to deal with a huge crowd. I never like coming here anymore because it consistently takes 10+ minutes just to get a coffee
… moreAnn Hoover
Never seen anything like this I was at dunks at five thirty this morning I went in ordered my food looked over saw three teenagers one was sleeping with his legs up over the chair the boy and girl were sleeping on the love seat on top of one another he was rubbing her legs then they curled up in a ball and went back to sleep someone reported them but the staff did nothing about it why
… moreJusny Mackenson Louis-Jean
With this cold weather, having this Dunkin’ in the neighborhood is very helpful. They have a good hot chocolate and two separate rooms
… moreCarlos Duarte
Great service, very polite staff, quick service, clean bathrooms, parking, pleasant atmosphere.
… morepat T
I waited 30 minutes for a food order that never came. I was a walk-in food order and ordered at the counter. I was order 3845. They were understaffed and they could not keep up with the demand and it showed. Other customers I was standing next to were also complaining that their orders were taking 2030 minutes and their drive-through line wasn’t moving either. It was a sad day at Dunkin’ Donuts.
… moreJennine Stevens
I’m having the worst experiences with Dunkin lately. Three times in melrose, I have got pumpkin shots instead of butter pecan. It must be where they keep the flavor shots because it happened in saugus too. Also,I ordered a hot coffee and was given iced. They looked at me like I was crazy when I asked for the correct order. Mistakes happen….a simple acknowledgment would be great rather than 2 employees looking at me like I’m putting them out.
… moreNicole Restrepo
This location recently underwent renovations and pretty much removed 60% of the seating. They no longer want customers to come inside and sit. So guess I’ll go to the other 200 Dunkins in walking distance.
… moreJames Morrison
Don’t come here a lot, but times that I have it’s always been a great experience. The separate seating section is nice too because it gives enough individual spots you can usually grab a seat, work quietly and not have to deal with the knobs who sprawl out across twelve tables
… moreRob Solomon
its a very good dunkin donuts. The staff are very friendly and make the drinks as well as anywhere else and better than some. The donuts and pastries are always fresh. No complaint there. The best part may be that there is a lounge area with lots of space for over-stuffed chairs a couple of of couches and some tables/chairs.
… moreStacie Minot
The service was great. The older gentleman was keeping himself busy refilling things and helping out customers. On a sour note D&D your food quality continues to wane. I got a soggy breaded Avocado Toast. Bacon is soggy. And what is that supposed “egg” product your using?
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