The Tinker Cook
First time here. Go to Smith’s Marketplace for a Starbucks drink. I ordered my usual online for a walk-in pickup – Grande Americano w/Cinnamon. Seems A LOT weaker than usual. Missing an espresso shot, maybe. It was hot, so I was looking to get 2 ice cubes. NOBODY would look at me. I walked the counter twice. Finally, I waved a trainee down, Ollie, and she politely executed. As I said, the service and coffee are better at Smith’s Marketplace. I shook the dust from my sandals at the door. Pax vobiscum.
… moreLisa Woods
Slowest Starbucks ever. We ordered online because that’s usually faster. The drinks took 15 minutes longer than the app estimated, despite the fact that there were three employees behind the counter and nobody was in line. Ugh.
… morejim trevokli
I have seen Starbucks close many stores nationwide, and I believe this one should be next. In my experience, both as a customer and as someone with a doctorate in organizational leadership, the last four or five managers are the poorest I have ever encountered. I find it remarkable that, despite dozens of negative reviews, this store continues to display an average rating of 3.8. It leads me to suspect that the numbers are being tampered with or artificially inflated.
On a recent visit at 6 a.m., I was served a cold blonde roast with grounds in it. The young woman who claimed to be the manager apologized to me, but I watched her treat her coworker with open rudeness. That kind of behavior is worse than honest indifference, and it reflects poorly on the entire store. Such a superficial approach toward me. At the same time projecting your own shortcomings as a leader onto your staff. Next time, tell me to take a hike.
… moreLeora McMullan
I’ve never had such bad experience and product from a Starbucks as I just did. I usually don’t order food, this morning I did and it was thrown together! Then the iced Mocha had no chocolate! They remade it and was still lousy as could be! So, needless to say I will never go back there again
… moreRyan Weber
There’s bare minimum 5 people working here and it’s the slowest Starbucks I’ve ever been to. I just counted there’s 13 people in here and the drive thru is closed. How have I been sitting here waiting my coffee for 25min? Could you imagine trying to get a coffee on your lunch break? Definitely going to try to find another local spot or move to Los Alamos and open my own. I try not to come to Starbucks anyway but didn’t see another option.
… moreJose
AMAZING. STORE. I’ve come here a few times over the past months and something has changed! I just went earlier this week and the service was great, my drink tasted amazing, and the overall atmosphere was top-tier.. i appreciate the staff here.
… moreJordan Archuleta
Ive had so many bad experiences at this location and the only reason i keep coming back to this one is because of the drive thru. My drinks are always messed up and the store manager Sascha never seems to care and never wants to man up to the mistakes her and her coworkers make. They’re always either not putting the cold foam or making the drinks sloppy or putting in a different milk rather than the oat milk I ask for. This has been an ongoing issue. Deanna the store manager before always made sure that the one mistake that happened wasn’t an ongoing issue and took it seriously. Sascha always acts snotty even after I show her the order is messed up so she can see proof with her own eyes. It’s not my fault you and your employees aren’t making the drinks correctly for you to get mad with me. Please please get it together. I did get ahold of customer service and the lady I talked to on customer service was very understanding and apologized and gave me a refund since the girl inside the store did not want to refund me and told me to contact customer service….
… moreJasmyne Espinoza CASA
Went by to grab a drink and a quick snack and they were so nice! Very quick and made my drink perfectly. Night and day from a while back when I tried it!
… moreA L
I have lived in California for 28 years, I moved to Texas to El Paso 5 months ago, I come to Los Alamos often because I have relatives here AND I am a regular at Starbucks. This is the worst service Starbucks I have ever been to.
… moreTeamFurjan
I went through the drive thru. The staff was friendly, fast and wasn’t too busy. Had my usual strawberry acai, and it was made well, and I enjoyed it.
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