DESMOND ANDERSON
Just not good. Dirty dingy and run down. Staff was friendly though. The spider webs in the windows above the doors should tell you everything. Pretty gross.
… moreBrian Roth
Service a bit slow, but food was great.
Service: …
… moreLane
The lady at the window mixed up my order then was quite rude and refused to admit she made a mistake tho another worker was like we can fix that. The root beer was super good but honestly that lady being as rude as she was about mixing up what I ordered I wouldn’t go back.
… moreDonMarquise Big Vega
After 3 rounds of rock paper scissors. I won and came here. Wanted something fried. The food was good. Place needed a lil cleaning but overall it was ok. #Donmarquise #approved
… moreChris White
Idk where to start the A3 bacon burger nasty nasty the fries taste like grease they need to clean the grease cause the same grease that fries the fish Fry’s everything. And it taste like old grease first time and last time for a&w long johns is good fish taste good the shrimp was no like that tho. Irving had good customer service.
… moreAshley Booth
I used to love A&W since my from the north. Today I came in and ordered my food. The lady in blue at the front counter got mad cause I didn’t order my food how it’s set up in her computer. I order a A5 and A6.. with chili cheese fry’s. She assumed I wanted a regular drink when I wanted root beer floats. She said well you should of ordered it the right way cause now I gotta redo it all.. I felt like I was an inconvenience to stop here. Then I told her I didn’t want onions on my hot dog and she said it didn’t come with onions.. guess what IT CAME with onions !!!!!!!!!!!!!!!!
0 stars!!!!!! Needs new management
… moreRaquel Chavez
To say we were extremely disappointed is an understatement. We were craving AW and Long John Silver since we hadn’t had it in like 7yrs. The cashier was extremely rude getting mad for no reason, and then we got out order which we stated it was dine in and she bagged it to go. Once we were checking our food, we saw it was wrong so I went to let them know if they can redo it as I didn’t want sauce on the rice bowl. She was not happy about that. Never again are we eating here.
… moreApril Shannon
I came through the drive through and the lady spoke to me as if I popped up at her house and she didn’t want me there. I drove off. I understand people have bad days but it wasn’t a long line for your attitude to be that dude. Please don’t fire her but she should definitely get a coaching for better customer service
… moreBlake Adams
The Service/ Customer Service is the worst I have ever ever experienced. Extremely rude and impatient cashier at the window. Tried calling to speak to the manager, He was extremely short and just as rude.
This was the worst experience. I didn’t expect the process or ordering to become derailed while trying to figure out the menu and order.
I’m extremely embarrassed to share cultural and aesthetic similarities with these staff members.
This is sad. Check out all the reviews in here and Yelp. I contacted corporate and left a complaint. They may have to shut this location down or do an entire staff overhaul or something it this is common practice.
This is the only one in Houston (AW Restaurant).
The Cashiers/ Managers… I’m confused.
And why?!!!!? Unprovoked and unexpected abrupt and rude responses and not able to even place an order.
And I’m sure someone better not even thing about asking questions or substitutions…
If THEY EVER HAD AN “Undercover Boss Situation” this location would be shut down immediately.
I don’t want or need any call or gift card or any “what can we do to make this right”…
The cooperate manager or franchisee owner needs to address this…
Or better yet- the owner needs to just go to the drive through and place an order. Just order from your own location and let the experience unfold from there.
… moreMonaLisa Garcia
Today my husband, and I went to the drive thru, and we didn’t get no Cántame for our food. An that is why I give it two stars.
… more