Jersey Mike’s, a fast-casual sub sandwich franchise with more than 2,500 locations open and under development nationwide, has a long history of community involvement and support. Started at the Jersey Shore in 1956, Jersey Mike’s serves authentic East Coast-style subs on fresh baked bread – the same recipe it started with over 60 years ago. The company’s mission is to bring its customers the highest quality, freshest made sub in the industry and give back to the communities in which it operates.
New Jersey–based counter-serve sandwich chain serving jumbo subs filled with cold cuts & toppings.
Address and Contact Information
Address: 14930 Silver Trl Ln, Laurel, MD 20707
Phone: (301) 490-6969
Order and Reservations
Order: Order online
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Reviews
Susana Miller
I used to get my sub from Jersey Mike’s located at 13600 Baltimore Ave, Laurel, for years. I never had any complaints. The service was very good, and the subs were delicious. This location is now closed and has been replaced by the new one at 14930 Silver Trail Lane in Laurel. I was excited, because it is now a couple of minutes from my house. We have ordered three times from here and found the sub to be lacking. It is not bad, but it just does not taste as good—it is missing the Jersey Mike’s flavor. I drove almost 4 miles to the Russett Greens Jersey Mike’s yesterday and was able to get the same delicious sub that I used to at the Baltimore Ave location. The sub at Russet Greens was light-years better than the one at Silver Trail. I’m not sure why the staff at Silver Trail cannot get it right. Perhaps the Silver Trail staff needs to be retrained. Management, please fix this!
… moreD. W.
Had a business trip in the area so I stopped by for lunch. Staff was very welcoming. Establishment was very clean. Tables were available in a cozy corner and my super sub was def SUPER. Def was an excellent choice for lunch. We all enjoyed our visit.
… moreLashelle C.
I’m really trying to give this place grace. However, giving out warm bottled beverages is crazy. This isn’t the first time, on my last visit, there was no ice for the fountain drinks and the soda coming from it was warm. Never did anyone offer anything else until I made a stink about it. That being said, it’s the little things. The staff is polite and I know they work hard. Just need some adjustments in the beverage areas.
… moreKhoi Nguyen
Service here was great. Team was friendly, prompt and professional. Team worked well getting orders out quickly. Food and toppings were fresh
… moreKiwi Carter
Let me start out by saying I wasn’t there to make friends just to get a sandwich, but damn, they could be a little nicer. I’ve only ever eaten at the Jersey Mike’s by my house and I’ve always had a good experience and great food. I got this same exact thing that I get at the location by my house and I swear it was half the meat and a lot smaller. I always get the cheese steak in a wrap with mushrooms and bacon. This place gave me a few mushrooms and one slice of bacon. I will give them another chance to see if it was just one of those days
… moreMartha-Lucy Smith
Went there earlier for a lunch break and the most kindest lady named Sandy Seaapple with the big green hair served me all the way up! She smelled like sesame seed oil but she knew how to make a sub! Super efficient and patient! 5 stars all across the board.
… moreGina Chandler
Always been good until todays order where is the meat and cheese an we paid 10 extra bucks for big on three subs sloppy made soggy poor taste shame used be best steak an cheese an Uber order doesn’t allow for cold toppings on cheesesteak.
… morecandice jackson
Stop patronizing the Jersey Mike’s in Laurel because they do not want or need your business!!!
I just experienced the most rude and disrespectful customer service at the Jersey Mike’s located at 13600 Baltimore Avenue, Laurel MD 20707, managed by Zoyla.
I walked in and was stared down … no greeting, just energy so negative that you could feel it. The person that took my order was hoping that I would take the bad vibes as an indication to leave, but I was asked to grab a sandwich for someone that was bedridden and unable to provide for themselves, so I did my best to ignore it.
On ticket #03588, I ordered a regular size #16 (chicken cheesesteak) and asked for it to be topped with lettuce, mustard and pickles, in addition to a regular size #17 (cheesesteak). At no time was I asked about bread or toppings, so I asked, “are you going to ask what type of bread that I wanted or were you just going to decide for me?” The order taker responded by saying, “I asked and you said white” but that was a lie because I don’t even eat white bread. I also noticed that as we were discussing bread, another worker was quickly trying to walk away with a container of bread. I am glad that I saw that, because it allowed me to see that they serve bread that is not fresh.
I realize that I walked in at 8:50 and the location closes at 9:00, so maybe it’s me, but shouldn’t you be able to order during business hours? As a matter-of-fact, the person preparing the sandwiches told me that I was only going to be able to get white bread because they close at 9. Prior to preparing the sandwich, the cook let out a loud sigh, because she was mad that I was placing an order, which really baffles me. If I was the manager, I would fire all three of the ladies that were working, because they are a terrible reflection of the brand and clearly do not care about generating money for the company.
But anyway, back to the garbage that I picked up. The chicken cheesesteak looked like some mashed up meat, swimming in mustard, with 3 pickles and no lettuce on bread that was not toasted or cut. And the other sandwich was no better. While waiting for the sandwiches, I asked for the managers name because I let them know that I had every intention of posting a review, so to think that they purposely put together some garbage, let’s me know that they want the location to lose enough business that it will eventually close. Why should anyone continue to support a franchise with that type of staff?
I work in sales so I understand the need for customer excellence, along with meeting daily financial goals and quotas, so I feel bad for whomever owns that location, because those three ladies are a bad investment. Prior to walking out of the door, I said to the ladies, “I don’t understand your attitude, because if people didn’t shop here, you wouldn’t have a job.” By no means was it a statement to make myself seem more superior. It was more of a reality check. A thriving business needs the manpower to operate it, but an empty one doesn’t.
I will not ever patronize that location or recommend it to anyone. Sadly, this is not my first bad experience at that location but it is definitely the last. Do yourself a favor and spend your money elsewhere.
By the way, my order was paid for with loyalty points, so I have spent enough money at various franchises to accumulate enough points to still be able to keep my money in my pocket for a very long time.
… moreI just experienced the most rude and disrespectful customer service at the Jersey Mike’s located at 13600 Baltimore Avenue, Laurel MD 20707, managed by Zoyla.
I walked in and was stared down … no greeting, just energy so negative that you could feel it. The person that took my order was hoping that I would take the bad vibes as an indication to leave, but I was asked to grab a sandwich for someone that was bedridden and unable to provide for themselves, so I did my best to ignore it.
On ticket #03588, I ordered a regular size #16 (chicken cheesesteak) and asked for it to be topped with lettuce, mustard and pickles, in addition to a regular size #17 (cheesesteak). At no time was I asked about bread or toppings, so I asked, “are you going to ask what type of bread that I wanted or were you just going to decide for me?” The order taker responded by saying, “I asked and you said white” but that was a lie because I don’t even eat white bread. I also noticed that as we were discussing bread, another worker was quickly trying to walk away with a container of bread. I am glad that I saw that, because it allowed me to see that they serve bread that is not fresh.
I realize that I walked in at 8:50 and the location closes at 9:00, so maybe it’s me, but shouldn’t you be able to order during business hours? As a matter-of-fact, the person preparing the sandwiches told me that I was only going to be able to get white bread because they close at 9. Prior to preparing the sandwich, the cook let out a loud sigh, because she was mad that I was placing an order, which really baffles me. If I was the manager, I would fire all three of the ladies that were working, because they are a terrible reflection of the brand and clearly do not care about generating money for the company.
But anyway, back to the garbage that I picked up. The chicken cheesesteak looked like some mashed up meat, swimming in mustard, with 3 pickles and no lettuce on bread that was not toasted or cut. And the other sandwich was no better. While waiting for the sandwiches, I asked for the managers name because I let them know that I had every intention of posting a review, so to think that they purposely put together some garbage, let’s me know that they want the location to lose enough business that it will eventually close. Why should anyone continue to support a franchise with that type of staff?
I work in sales so I understand the need for customer excellence, along with meeting daily financial goals and quotas, so I feel bad for whomever owns that location, because those three ladies are a bad investment. Prior to walking out of the door, I said to the ladies, “I don’t understand your attitude, because if people didn’t shop here, you wouldn’t have a job.” By no means was it a statement to make myself seem more superior. It was more of a reality check. A thriving business needs the manpower to operate it, but an empty one doesn’t.
I will not ever patronize that location or recommend it to anyone. Sadly, this is not my first bad experience at that location but it is definitely the last. Do yourself a favor and spend your money elsewhere.
By the way, my order was paid for with loyalty points, so I have spent enough money at various franchises to accumulate enough points to still be able to keep my money in my pocket for a very long time.
Sheena Mac
I ordered three different subs online order. There is no option to add extra toppings or sauces. The subs were SUPER dry. And if you know you know subs should not be dry!!
… moreShaneise Lee
While the subs are great… they are EXTREMELY SLOW!!! Additionally I don’t like that fact that they just place your sub right on the counter with nothing under it. Yes, I understand they slice the meat to order but they need to have a separate station for to-go orders.
… more