Address and Contact Information
Address: 5807 SW 45th Ave, Amarillo, TX 79109
Phone: (806) 358-3535
Website: https://www.toasttab.com/giovannis-pizza-5807-south-west-45th-avenue
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Giovanni’s Pizzeria – Order Online
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Giovanni’s Pizza, 5807 SW 45th Ave, Ste 355, Amarillo, TX 79109, US
Reviews
Us over here at T-Mobile find Giovanni’s Pizza to be a true guilty pleasure. Over the past month, our team has been saving up our points through Toast to earn some free pizzas. For the last two weeks, though, Toast (their rewards and order system) has not been allowing us to redeem those free pizzas.
We reached out a few times to find a resolution, but it always ended with the same result — it still wouldn’t work and we had to pay full price.
Today, we reached out again, and this amazing lady on the phone took the time to listen and let us know we’d need to speak with management when they got in around 2:30 PM. We called back around 2:40 PM, but the manager was running late. I explained our situation to her again, and without any hesitation, she offered us a free pizza on the house!
On top of their already incredible pizza, Giovanni’s went out of their way to make sure our team was taken care of, with no charge and no loss of the rewards we worked hard to earn.
It’s rare to find customer service like that these days. Giovanni’s has earned our loyalty, and we’ll continue to order from them every chance we get. Thank you to the staff for going above and beyond to make our day!
Just so everyone knows I am not out to get a small business; nor where my intentions to get a free meal. We just want food that was done correctly. And I never once said it tasted bad at the time of the call. The food had not even touched a mouth. When it comes to spending what little bit we have it is only right that it be for something good, and if I felt a specific way about the entier experiance that’s on the place that made me feel that way( also know as customer experienceand customer service). We come from pizza capital of the United States and we also, personally, know how pizza ovens work so it not that I am ignorant to the cooking process. We know there is a difference between burnt pizza and crispy pizza and this was not crispy. Also, I am sorry if you think that because I talk well and am cool under pressure and I do not curse at people that I was trying to get a free meal, I was simply being polite in a situation that most people would have blown up at others. Not everyone is out to get something. As far as the small business, I hope you understand that this is a review and reviews are best meant for learning from. I hope you had a wonderful night and was busy enough to come out on top. Thank you for your time and efforts.