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✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Address and Contact Information
Address: 1885 NJ-57 Unit 315, Hackettstown, NJ 07840
Phone: (908) 684-8403
Website: https://frankspizzaofhackettstown.com/?utm_source=gbp
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Charlie Scullion
So my wife and I decided to have an early dinner since we were passing Frank’s on our way home. Something simple, not intricate.
We sat in the dining room, where no one else was present. I ordered a simple chicken Parm and my wife ordered a Meatball Parm.
Both sandwiches were considered hero size, Probably a 10 inch or 12 inch rolls…
My wife’s sandwich had two small meatballs cut in half and my chicken sandwich seem to have a single breast, possibly another 1/4 piece … Difficult to say because they were cut into small pieces.
The entire visit was underwhelming to say the least. I understand the intricacies and difficulties that follow a fine line of profit margin, but this was a little ridiculous.
Pizza is generally pretty decent… But I have to say…after being in a similar business for over two decades, I know what it takes to keep a customer happy and make them return… this is certainly not the way to do it
I hate giving poor reviews, but this was extraordinarily skimpy and unacceptable for the buying public.
… moreWe sat in the dining room, where no one else was present. I ordered a simple chicken Parm and my wife ordered a Meatball Parm.
Both sandwiches were considered hero size, Probably a 10 inch or 12 inch rolls…
My wife’s sandwich had two small meatballs cut in half and my chicken sandwich seem to have a single breast, possibly another 1/4 piece … Difficult to say because they were cut into small pieces.
The entire visit was underwhelming to say the least. I understand the intricacies and difficulties that follow a fine line of profit margin, but this was a little ridiculous.
Pizza is generally pretty decent… But I have to say…after being in a similar business for over two decades, I know what it takes to keep a customer happy and make them return… this is certainly not the way to do it
I hate giving poor reviews, but this was extraordinarily skimpy and unacceptable for the buying public.
Michele Cardone
I placed a order tonight. I ordered ziti with meatballs the meat balls where dry and sauce had no flavor . I wasn’t out to get nothing for free . I talk to the manager no help wanted me to bring the food back at 830 pm I just got off work. Not great customer service. Very dissapointed. Could have offer something for next time
… moreAhmad Obaid
I love everything about this location! From the staff to the atmosphere and of course the food lunch specials, single slice pizza, and way way more made to order
… moreGiuliana Rodriguez
Johana is a prime example of a top tier server in the food industry. She treats all customers with kindness and compassion. She also has a fabulous sense of humor. I truly believe she will succeed in life.
… moreWilliam Pyles
We ordered a deep dish, bacon chicken ranch pizza for take out and it was the worst I’ve ever eaten. And I typically love bacon chicken ranch. Too much ranch sauce, so much so that it was making me nauseous. Family didn’t eat it. We threw it out. Waste of $31. Crust was good, toppings were good, but the amount of ranch added was way too much. It was like a soup on the pizza. Everything sliding off, ranch was so watery. Will likely not go back.
… moreDamian P (Louis Cyphere)
Pizza is good but a bit too greasy for the taste of my food tasters. Also Crist was a bit too thin. But I guess taste is subjective, so others might disagree – that’s just our personal opinion.
The decor is nice and resembles an Italian restaurant. Table service, and there are way more items on the menu than just pizza
… moreThe decor is nice and resembles an Italian restaurant. Table service, and there are way more items on the menu than just pizza
Bradely Noel
5 minutes after ordering I received a call saying Driver did not want to deliver my food because I only tipped 2 dollars on card even though I was going to give more in cash all I ordered was a pizza and calamari I was only 8 minutes away…..
… moreMatt
Been going here regularly for years, ordered online through Slice. When I went to pick up my order, I was told they didn’t have an order for me and the address didn’t line up, it must be the other Franks nearby. After trying to find the correct Franks I ordered from, I compared it to my other previous orders, it was the exact same place as always.
Went back in to explain this is the right spot, was interrupted by the employee so he could tell me I was wrong when trying to explain. Had to tell the guy behind the counter to stop interrupting and let me explain, he finally listened and only double checked after 2 separate visits and 10 minutes of arguing. Turned out they had my order in the system the whole time but missed it. Had to then wait to cook my food.
I get missing an order that comes through, it happens. But to not listen to the customer, dismiss them quickly and end up being wrong is a problem. Its been my favorite pizza in town, but going to start trying others in the area in hopes of replacing after that experience.
… moreWent back in to explain this is the right spot, was interrupted by the employee so he could tell me I was wrong when trying to explain. Had to tell the guy behind the counter to stop interrupting and let me explain, he finally listened and only double checked after 2 separate visits and 10 minutes of arguing. Turned out they had my order in the system the whole time but missed it. Had to then wait to cook my food.
I get missing an order that comes through, it happens. But to not listen to the customer, dismiss them quickly and end up being wrong is a problem. Its been my favorite pizza in town, but going to start trying others in the area in hopes of replacing after that experience.
c Mb
I had not been here in a few years due to a negative experience. Upon the closure of a nearby pizzeria (Vale’s, I miss that place) I decided to give Frank’s another try. Big mistake and I’ll elaborate further.
They are still doing the practice of charging customers a fee for using a credit card. You’d miss is at the entrance if you weren’t looking for it amongst all the other advertisements posted there. Why is it that another local pizzeria not too far away doesn’t penalize customers for using a credit card? Credit card fees are a cost of doing business like labor, utilities, etc…We are becoming a cashless society. I don’t carry cash and I still get charged the fee using a debit card with no points benefits that I do using a credit card.
This business has a right to run their business anyway they wish, just as I have a right to take my business elsewhere. I was told it was not them charging the fee as somehow they were trying to defend it. Anyways, I could deal with this if the food was good, but it wasn’t, so let’s review it.
On a side note: ordering from slice.com or the slice app adds an additional fee
The pizza was overdone and tasteless. The meatball parmigiana sub was small and also tasteless. I took a bite and asked my wife to tell me if this meatball was made from scratch or pre-packaged. My wife who comes from a family of Italian cooks said that it seemed made from scratch but they added too much plain breadcrumbs and it was likely missing cheese. I assume they used plain breadcrumb instead of seasoned ones to save money. Either that or they didn’t use enough. These meatballs were bland and had no flavor. (on a side note, why can’t any pizzeria make a decent meatball. With so few ingredients, it’s puzzling how so many people get it wrong)
The tomato sauce tasted like it came out of a jar at the supermarket. Who is cooking the food here?
Sorry, but this was the last time at Frank’s. Never again.
Cue the response from the owner stating that they are sorry for the bad experience and this will help them improve.
… moreThey are still doing the practice of charging customers a fee for using a credit card. You’d miss is at the entrance if you weren’t looking for it amongst all the other advertisements posted there. Why is it that another local pizzeria not too far away doesn’t penalize customers for using a credit card? Credit card fees are a cost of doing business like labor, utilities, etc…We are becoming a cashless society. I don’t carry cash and I still get charged the fee using a debit card with no points benefits that I do using a credit card.
This business has a right to run their business anyway they wish, just as I have a right to take my business elsewhere. I was told it was not them charging the fee as somehow they were trying to defend it. Anyways, I could deal with this if the food was good, but it wasn’t, so let’s review it.
On a side note: ordering from slice.com or the slice app adds an additional fee
The pizza was overdone and tasteless. The meatball parmigiana sub was small and also tasteless. I took a bite and asked my wife to tell me if this meatball was made from scratch or pre-packaged. My wife who comes from a family of Italian cooks said that it seemed made from scratch but they added too much plain breadcrumbs and it was likely missing cheese. I assume they used plain breadcrumb instead of seasoned ones to save money. Either that or they didn’t use enough. These meatballs were bland and had no flavor. (on a side note, why can’t any pizzeria make a decent meatball. With so few ingredients, it’s puzzling how so many people get it wrong)
The tomato sauce tasted like it came out of a jar at the supermarket. Who is cooking the food here?
Sorry, but this was the last time at Frank’s. Never again.
Cue the response from the owner stating that they are sorry for the bad experience and this will help them improve.
Thang Hoang
We have been going to this Frank’s Pizza for over 25 years. It is by far the best in the area. The owners and staff are incredibly supportive for any special requests. We’ve used them for catering for birthday parties and other family gatherings. Our family and friends rave about the food. The portions, quality, and prices can’t be beat. I highly recommend them to anyone.
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