Renee Kimble
The manager on 12/03/25 the manager on duty at 7:10pm told she would have seen if my pizza was brunt, She called me a liar, and then refused to send a new one or offer a new refund I will be reporting to corporate tomorrow.
… moreJM Tourville
Been ordering here for years. Never had an issue. Suddenly the driver cant find my house. That part I can somewhat understand, called the store then the driver called me and we got it figurer out. The part I cant understand is the manager called me on my personal phone and accused me of cussing her and her driver out and yelling at them and then calling the driver a word that I wont say here but is a slur for a mentally challenged person. Never once did i yell nor cuss at either. I admit to getting a little agitated thats it. She then tells me they will no longer deliver to my house because I was hostile. Seriously? This place needs new management.
… moreMac H
How did it only take 10 minutes to cook my food and deliver it and it’s cold? Normally I don’t complain about quick service but this was just careless service.
… moreC A
Ordinarily we haven’t had issues. While the delivery driver was awesome, even post mistake…it’s obvious our food sat for longer than should have been acceptable, on top of that not to order. Manager was wrong on the phone and honestly, we should have had a refire versus our food sitting getting cold. No blame on the delivery driver…great person. Ownership is on management and the handling of the order.
… moreStacy Petty
I don’t know when businesses decided that customer service and satisfaction weren’t driving forces for continued success anymore? There is so much focus on “online ordering” that these core concepts have been lost. Where does it end? I went online and placed my order because you are forced to if you want to order the Papa Pairings. I immediately called the store after placing my order to see if they could have it ready at 6:30 or so. They have a place online where you can select pickup an hour later or more or pickup ASAP. For regular orders half hour increments would be more reasonable. If they can have it ready in 15 minutes then why is 30 minutes such a problem? The employee tells me it’s already in the works and she literally doesn’t know how to wait 10 -15 minutes before starting an order. I’m not a rocket scientist, but I know that even at warp speed they couldn’t have done anything with my order yet. 43 seconds was the amount of elapsed time between me hitting the place order button online and the store answering my call! The bottom line was that she didn’t want to be bothered with helping me. I picked my order up and already knew it was going to be terrible…. And it most certainly was old, cold, and awful. It sat under a warming lamp for over 30 minutes because an employee couldn’t be bothered with helping me with a very simple request. Companies wonder why they are being forced to close or file bankruptcy?? Papa Johns lost a customer tonight! Repeat business isn’t something they want to be bothered with. Terrible service is something I refuse to be bothered with!
… moreTeri Kennedy
The experience was fine. It always is. It’s the flavor. Something has changed. I’m not a fan.
… moreGrandpa Moses
Ordered two pizzas (including a Epic Stuffed Crust) and a Papadilla for carryout. Neither pizza was stuffed crust, they forgot to make the papadilla, when they did make the papadilla they ignored the requested no onions. The stuffed crust Pepperoni was a non-stuffed crust Pepperoni and Pineapple.
So I called and requested a new pizza, the person who answered the phone was clueless and/or under the influence, lied about the store hours, and generally unhelpful and unconcerned.
New pizza, still no stuffed crust…
… moreDenise C
I ordered my pizzas with extra sauce every time and well done because they simply don’t put any sauce on their pizza. Usually that works except for today my pizza is just well done with no sauce. Too expensive to have this kind of experience. There’s no sense in calling because you can’t get through to the store and you get someone that doesn’t speak English well. Will not call in an order. Call centers suck! This location is gone downhill over the past 6 months.
… moreMelissa Andre
No delivery drivers. Pick up only. Not easy to contact the actual store over the phone. Food was really good, hot, and ready. Staff was busy, but friendly and prompt. No notifications were sent that my order was ready for pick up, had to keep checking the website.
… moreDeepcloudspace
Awful experience, we placed an order and it never came and we had to DRIVE TO THE STORE for our damn pizza to which they gave me it for free. I hate ordering here even when my husband knows he gets free pizza for life here I ALWAYS talk him out of it. Rather go to imos they’re nice and they deliver.
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