

Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
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DQ Food and Treat in Clarksburg, WV, 225 Milford St
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Reviews
The drive-thru speaker was hard to hear, and the young man at the window was soft spoken. When we got to the service window, he quickly handed everything off, my sister then said that the blizzards were supposed to be large. All but one, he said, “You didn’t say large,” and literally shut the window on us. No chance to respond. No receipt. Just seven small blizzards melting in a bag.
So we parked and went inside. The young woman at the front — light brown hair, maybe late teens or early twenties — asked how she could help. My sister politely explained the issue. The girl said they could remake the blizzards, but we’d have to pay again. I replied, “As long as she can get a refund on these,” and before we could say anything else, the employee cut us off and said she’d go get the manager.
Enter the manager: older, full-figured, dark hair pulled back. She looked somewhere in her 50s, maybe early 60s — not elderly, but definitely not someone new to this job. No greeting. No warmth. Just a blunt, “We don’t do refunds.”
One of us asked, “Is there anything we can do to fix this?” She left again. From the kitchen, we could hear shouting, slamming, and what honestly sounded like things being thrown. When she came back, my sister — visibly upset and discouraged — said, “Never mind, it’s okay,” in a defeated tone.
That’s when the manager suddenly said, “I’m going to fix it.” I told her, “If she’s going to fix it, let her.” But Amber (my sister) shook her head and said, “They’re yelling and slamming things in the back. It’s not worth it.”
We turned to leave. And with utmost attitude, the manager snapped, “Alright. Fine.”
That’s how this whole thing ended.
My sister has mild social anxiety. She really stepped outside her comfort zone to advocate for herself. And they made her feel like she was wrong for speaking up — like she was the problem. She wasn’t rude. She wasn’t even mildly unpleasant. She just asked for what we paid for. And instead, she got indifference, snark, and a side of physical aggression behind the counter.
It’s a shame. Because my “small” Oreo Blizzard tasted good. But no dessert is worth watching a staff implode over being held accountable, disrespecting my family in the process.
Sidenote: I really wanna get the Orange Dream milkshake when I can, it looks great
We should have just gotten ice cream! Customer Service started at 4 and drop rapidly to a -5 DO NOT WASTE YOUR TIME OR MONEY! If you (the owner) want details you will need to contact me. However I will be contacting corporate to ask them to review this store, because I would not let this represent DQ like this and this community would more jobs. Get better employees or close!