
Address and Contact Information
Address: 14601 Baltimore Ave, Laurel, MD 20707
Phone: (301) 490-2288
Website: http://kabu-japanesesteakhouse.com/
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Kabu Japanese Steakhouse & Sushi – Laurel, MD
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Kabu Japanese Steakhouse & Sushi | Laurel, MD 20707
Reviews
Drinks during happy hour were great, though my lychee martini took about 25 minutes to arrive (not exaggerating). To their credit, the staff noticed and kindly comped it, which I appreciated.
Overall, I think Kabu is a fun spot with a strong happy hour and good food, with just a couple of areas that could be improved.
When we arrived and told the hostesses and manager that we had a reservation, the manager looked at the hostesses and, with an attitude, said we would have to wait “a couple minutes.” That ended up being about 40 minutes. We only got seated after reminding them that we had been waiting a long time despite having a reservation. There was another family waiting as well who was clearly frustrated.
When we were finally seated, it was at a hibachi table that was freezing. It was so cold that we had to keep our winter jackets on. Another family was seated with us, and they ended up leaving because the service was so bad. We asked if we could move because of how cold it was and were taken to another table.
After being reseated, we waited about 15 minutes and no one came over. A hostess eventually came by and asked if anyone had helped us yet. We told her no, and she said she would get someone. Shortly after that, a waiter came to the table. He didn’t greet us or acknowledge the wait — he just said, “What do you want?” and seemed clearly unhappy. At that point, we decided to leave.
From the moment we walked in, we felt like we were being treated with attitude. I let them know before we left that it was my birthday dinner and that we were really disappointed. The hostess seemed to understand.
I understand that restaurants get busy and that times can be stressful, but having a reservation, waiting that long, sitting in a freezing dining area, and being spoken to that way was not what we expected. It was supposed to be a special night, and unfortunately it ended up being very disappointing.
First, it’s a great atmosphere. No frills necessarily but the dining room is clean and open, although very cold sometimes.
Our server tonight, Cyndi, is phenomenal. She noticed I ordered vegetarian rolls and meal, and indicated she’d bring me a vegetarian soup with my meal. It was a thoughtful and appreciated gesture. Cyndi was really nice, attentive and we’d dine again with her anytime.
Every day Kabu offers a number of half off sushi rolls! You can see from our check that we ordered 11 total rolls, one entree, two appetizers and three drinks – with the 18% automatic gratuity our meal with all that food was only $112. That is a very impressive price considering how tasty the food was and how much we ordered.
Although we’ve dined hibachi side at Kabu previously, we prefer the regular table side dining room. Parking during busy times can be difficult but it’s not a deal breaker. Great staff, quick service, delicious food and something for everyone. You can’t go wrong here and I highly recommend Kabu!