Ahmed chyad
⭐️⭐️⭐️⭐️⭐️
This was my first visit to Biggby, and I was very impressed. Emily went above and beyond with her service. She prepared my coffee and bagel perfectly, was professional and welcoming, and even wrote my order on paper to put on the wall so she can remember it whenever I come back. That kind of personal touch is outstanding and something I have never seen before. Truly excellent service!
… moreDustin
This is a cozy little place with friendly staff. I’ve never had a bad experience at this location. It always feels clean and well arranged. Food and drinks are always as ordered and any mistake that might happen is corrected and taken care of right away.
… moreT F
This is the best Biggby location. The weekend morning crew are very friendly and provide excellent service. Drinks are always hot and made perfectly. Bagels are good too. Missy is the drive thru person on weekend and she is always happy to see customers and is so nice!
I started going on weekday mornings before work now. Drinks are fine.
But that Saturday and Sunday weekend crew is 10/10 every visit!!
EDIT: I really wavered on this because maybe I’m too sensitive but I decided to post because I hope the employee sees it and learns something. I went last week during the afternoon for my usual order. It is a very fussy order, but they get it right and it’s delicious. Yes, it’s decaf. The young lady took my card and handed it back and the window closed. I overheard her say “I don’t want to judge but decaf?” And then I could not hear the rest. I am always so friendly when I go and I tip well because the order is fussy. I keep spending money on Biggby because I like the flavor, and don’t want to give up my coffee treats. There is still some caffeine in decaf. But maybe before you judge consider that some of us have doctors that told us no more caffeine in our lives for health reasons. Some of us can’t have dairy. I’m sorry that makes for a fussy order but isn’t it better for business to keep getting my business and tips than break up with Biggby entirely? I always tip. I am always friendly even on my worst days. I am hoping I can receive the same friendly customer service back without judgment.
… moreRocky
I came to biggby coffee on this wonderful autumn day in Holt. Little did I know, darkness was waiting. I received a 20 ounce cookie butter cold brew (with cold foam) and to my surprise, it was not stirred. Now, I’m not one to murder turtles so I didn’t ask for a straw. However, drastic measures still had to be taken for me to enjoy my drink. Yes. I’ll admit it. I made a stick into a shiv with my pocketknife as a makeshift stirrer. Honestly, it was a humbling experience. Did the barista set me up? Maybe. But I learned a valuable lesson today. Kill that turtle, get that straw.
… moreMitch Eaton
Had a great time here last weekend, our dog turned 3 and loved the pup cup!
… moreAmanda Mest
Great group working. Got my large coffee and food order done perfectly!
… moreAshley Rowe
I’ve been coming to this Biggby for a while now and when I first started ordering from this location I had nothing but positive things to say. Lately the staff has had really bad attitudes and my drinks have been messed up. I also placed a larger order about a week ago for me and all of my coworkers and the worker did not charge my card when I was there. I called back to offer to pay over the phone with my card and the girl accused me of not paying!! I’m just so disappointed because I love Biggby and this location is super close to my job so it’s convenient to go there. With the poor customer service and messed up drinks I might as well go somewhere else…
… moreM P
I drove to this Biggby’s even though the one is Mason is closer to me because of how good of service I always get. I usually get 5 drinks for my whole family and they always get it right! Great customer service and very kind
… moreJeggerz (Jeggerz)
Been to various Bigbys for years now. That was the friendliest and hands down the fastest car line I’ve ever seen. Super busy morning and they were just churning the customers out no problem. I’ve had places rake twice as long with only two cars in line and I started about a dozen back today. Highly recommend this shop.
… moreDusti Loomis
I got ducked with this cute duck that I love even came with a coupon so of course I had to go use it. Let me tell you they are the most friendly people I have ever met at a biggby and I will be coming back when I’m in holt.
… more