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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Address and Contact Information
Address: 11 Pierce St, West Springfield, MA 01089
Phone: (413) 739-8577
Menu Photos
Order and Reservations
Order: Order online
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West Springfield, MA – Dunkin’ locations
Directory, Massachusetts, West Springfield.
Last Updates
Reviews
Ramazan Harmaner
I ordered a large iced coffee with less ice, but received a cup that was almost half full. When I asked about it, the staff claimed this was “store policy” — that asking for less ice means less coffee. That makes no sense, especially when paying for a large size.
On top of that, the staff was rude and unprofessional when I raised the issue instead of trying to resolve it. I have photos showing the cup was barely half full.
Very disappointing experience. Poor customer service and misleading portioning. I would not recommend this location.
… moreOn top of that, the staff was rude and unprofessional when I raised the issue instead of trying to resolve it. I have photos showing the cup was barely half full.
Very disappointing experience. Poor customer service and misleading portioning. I would not recommend this location.
Franky B
This Dunkin’ is consistently running out of product, and it’s clearly because they don’t know how to portion. Their Refreshers are always over-concentrated nothing like what you get at any other location. They are overusing product, which explains why they had a truck delivery on Sunday and are already sold out by Tuesday.
To make matters worse:
The App is never updated They let you pay for items they don’t have.
They change your order without asking, and when you confront them, the only response you get is “we ran out” delivered with a massive side of attitude.
This has happened 3 out of the 4 times I’ve visited this week. It’s always some BS, no matter the time of day.
The only saving grace: The older lady who works the morning shift. She is the only person there who actually knows what she’s doing. Everyone else, including the managers, seems completely incompetent when it comes to ordering supplies and training staff.
Best Advice: Take the extra few minutes to drive to any other Dunkin’. This one is a mess. Do better, Dunkin’!
… moreTo make matters worse:
The App is never updated They let you pay for items they don’t have.
They change your order without asking, and when you confront them, the only response you get is “we ran out” delivered with a massive side of attitude.
This has happened 3 out of the 4 times I’ve visited this week. It’s always some BS, no matter the time of day.
The only saving grace: The older lady who works the morning shift. She is the only person there who actually knows what she’s doing. Everyone else, including the managers, seems completely incompetent when it comes to ordering supplies and training staff.
Best Advice: Take the extra few minutes to drive to any other Dunkin’. This one is a mess. Do better, Dunkin’!
Jerry
This location is consistently unprofessional. At the drive-thru, you’re greeted by someone practically barking “what do you want?” so fast you can’t even understand it. When I asked them to repeat themselves, I was met with attitude.
I usually stop by between 5:00–5:30 a.m. before work, and the service is almost always poor. There’s an older woman—possibly the manager—who regularly comes across as rude and dismissive.
What’s worse, my order is frequently wrong. I order a simple cold brew with caramel, yet they somehow forget it or barely add any at all. My sandwich is often overcooked, undercooked, or missing ingredients like cheese, bacon, or jam.
I’d recommend avoiding this location and going somewhere else if you want your order made correctly and basic courtesy.
… moreI usually stop by between 5:00–5:30 a.m. before work, and the service is almost always poor. There’s an older woman—possibly the manager—who regularly comes across as rude and dismissive.
What’s worse, my order is frequently wrong. I order a simple cold brew with caramel, yet they somehow forget it or barely add any at all. My sandwich is often overcooked, undercooked, or missing ingredients like cheese, bacon, or jam.
I’d recommend avoiding this location and going somewhere else if you want your order made correctly and basic courtesy.
Cleaning Technicians
I usually enjoy Dunkin’, but I’ve had a couple of disappointing experiences at this location. The last two times I visited, the customer service wasn’t great. I tried to politely mention that the tone over the speaker sounded a little frustrated, but the response I received was dismissive and unfriendly.
When I returned a second time, I was greeted with the same unfriendly attitude, and it felt like basic courtesy was missing. I’m always respectful when I speak to staff, so the energy I received back was disappointing.
Because of that, I decided to go to Starbucks today instead. I don’t enjoy leaving negative reviews, but customer service really does matter, and I hope this helps improve the experience for others in the future.
… moreWhen I returned a second time, I was greeted with the same unfriendly attitude, and it felt like basic courtesy was missing. I’m always respectful when I speak to staff, so the energy I received back was disappointing.
Because of that, I decided to go to Starbucks today instead. I don’t enjoy leaving negative reviews, but customer service really does matter, and I hope this helps improve the experience for others in the future.
Linda Heinze
Damn, those girls are working so hard this morning. Ordered And got my order in 5 minutes with a smile. Kudos to you girls today! This was through drive-thru.
… moreDyana Pvz
It’s a good place we go every week for a family breakfast for the last 8 years but they has the bathroom close for months is just for employees
… moreCJ Alicea
So i ordered the smores cold brew they are advertising and there’s no marshmallow cold foam no graham cracker crumble topping and i cant Even tell if they added milk in it tbh. The sticker says exactly how it should be made so i don’t know what the problem was. Wasn’t even busy either. Disappointed.
… moreSoy Milk
Drive thru time made it feel like they must have been real busy. Got my drink pretty quickly — completely different drink than requested. Got a bacon egg and cheese — with hair baked in between the bagel. Ordered two donuts — one was the wrong one. Never. Going. Back. Again. (to this location)
… moreReggie “Rt” Trust
Not a huge Dunkin fan but I found the coffee at this location is usually fresh. The workers are all solid too
… moreJoe Vitorino
After months of second chances this is definitely the worst dunkin I’ve ever been to. Will start making the extra commute to the Rt.20 location from now on. Drive thru always takes an obscene amount of time when there’s more than 3 cars, regularly get terribly made breakfast sandwiches, and this isn’t even close to the first time I’ve opened up a bacon/egg/cheese to the wrong thing entirely.
… more