Steak ‘n Shake

  4.1 – 4,445 reviews   • Hamburger restaurant

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Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.

Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Steak 'n Shake 32822

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steaknshake.com

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Reviews

Hazel
Overall just okay…
I’m not sure if it was just us or if others here had the same thing happen but all of our fries were very crunchy and hard to eat. Steak n Shake fries to me are usually pretty soft and easily bendable but these didn’t even smush under the pressure of fingers and only snapped when you tried to bend them inwards and some sharp enough to cut through a mayonnaise packet which was surprising.
Other than the fries this was an okay location to come to. The staff are nice and our food came out decently fast for how many people were in the restaurant. Out shakes were all good and so were the burgers, our only issue was the fries!
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Stacey
Haven’t been to a Steak’n Shake in a while. But I’m pleased to say that our lunch was delicious! My husband and I both ordered a cheeseburger with everything (of course) fries and I got the strawberry milkshake. It did not disappoint.
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Fairooz Haque
Steak ‘n Shake has changed a lot (notably no more table service, you have to order at the front with a touchscreen and pick up your food at the counter), but the food quality hasn’t changed. Same delicious burgers, fries, and milkshakes. The perfect meal after a long flight. I do miss the milkshake glasses and actual silverware, but if this helps cut costs and keep serving us I’m all for it.
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Jonathan Friderici
This location serves fantastic, plain and simple hamburgers with that extra dinner-like atmosphere. The kitchen took about 8 minutes to have our order ready and everything was well prepared, even with the special requests. The buns felt fresh, soft and the patties were nicely seasoned.

Usually Steak n’ Shake’s locations lack of presentation or good service in my experience, but this place was clean, organized and the staff and manager were on top of it. They even made a round asking if everything was alright, even though S&S doesn’t have waiters anymore. A staff member also helped some customers struggling with the digital kiosk in Spanish.

As a suggestion, the restrooms could use some extra cleaning, but our experience was excellent overall.
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Pagan Jr
Imagine paying for your food, picking it up, and feeling like you shouldn’t have placed the order in the first place because you aren’t welcome there. Well, that’s what it feels like at times, depending on the person taking and handing out orders at the drive-thru at this location. The demeanor and attitude of some of the employees—particularly at the drive-thru—can be your worst nightmare, depending on who’s running it. Sad to say, but I’ll leave it to your imagination regarding the ethnicity involved in the attitude. I hope Steak ’n Shake addresses this; some of your employees need Customer Service 101 ASAP
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Nelsie Camacho
Excellent food A+ I ordered online got delivered to me perfectly everything was packed extremely well and securely. I felt the respect shown to the customer. I definitely recommend it 20/10
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Joe Lee
It’s a greasy experience but they always nail it here by getting my customizations right every time.. Fast service and the Kiosk makes ordered so easy. The self service soda machine is cool where you scan the QR code from your receipt to get your drink.
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Jasmine Marie
The burgers were delicious and perfectly cooked, I got the barbecue bacon burger and my girlfriend got the double bacon burger and they were phenomenal! I also got the cookies and cream shake and it was perfectly creamy and delicious. The service was quick and the restaurant was clean! 10/10 experience all around
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Melissa Oses
Steak n Shake has always been one of my fav late night dinner or just for the shakes ( my fav Nutella)
Lately ( the last 2 times) I have seen a better quality in their burgers, better presentation and flavor since its not that greasy like before. I dont know what changed but they are better now . The shakes stay the same being delicious, ths only difference about it , i feel like they are serving less shake , they don’t fill it up like before
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Quinten Sepe
I should have taken a picture before digging in to really do justice to the art and care put into this food. Steak n Shake holds a special place in our family’s heart. To see the staff and facility operated with such pride is truly something special. Thanks to the crew.
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