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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Welcome to your Charlotte Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 8700 University Executive Park Dr, Charlotte, NC 28262
Phone: (704) 593-0052
Website: https://www.chick-fil-a.com/locations/nc/university-place?utm_source=google&utm_medium=gmb
Order and Reservations
Order: Order online
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Reviews
Raquel S
I ordered ahead on the app and when I saw how long the drive thru line was when I got there I switched my pickup method to carry out instead. (I advise you do the same if it’s a busy time of day)
I was greeted warmly inside by the guy who handles the carry out orders. I only had to wait a couple of minutes for my order to be ready.
My order was filled correctly and they put napkins and ketchup in the bag.
The food was good but the chicken in the sandwich was smaller and thinner than I remember it being. I guess they are cutting back on portion sizes.
… moreI was greeted warmly inside by the guy who handles the carry out orders. I only had to wait a couple of minutes for my order to be ready.
My order was filled correctly and they put napkins and ketchup in the bag.
The food was good but the chicken in the sandwich was smaller and thinner than I remember it being. I guess they are cutting back on portion sizes.
Sharise Lloyd
I’m beyond disappointed by my experience at this location. Chick-fil-A has always stood out from other fast-food restaurants because of its consistency, courtesy, and strong customer service, that’s why we’re willing to pay a little extra, wait a little longer, and trust the process. But today completely broke that trust.
I placed a simple mobile order…. two breakfast burritos, a coffee, and a lemonade. The payment was processed immediately, so I know they received it. Yet when I arrived, no one could locate my order. I gave my name multiple times, waited patiently, and watched several cars get served ahead of me while I sat there being told, “We’ll check.” No one took ownership. No one communicated. No one cared.
After repeatedly asking what was going on, I was told to pull to the side and wait even longer. Still no update, no apology, nothing. I finally asked for a refund, which took far too long, and when it was finally processed, by a MANAGER, that manager never once came out to address me. That alone says everything about the lack of leadership here. The receipt I was handed had my name but no store number, no manager’s name, and no accountability. Now I’m out nearly $17 for 5–7 business days, still hungry, and honestly, insulted.
I don’t take this lightly. I’ve worked in the hospitality and customer service industry for years. I teach and train people on customer experience, so I know what genuine care and professionalism look like. This wasn’t it. It’s disheartening to see a brand once known for excellence start to lose that standard.
I’m leaving this review publicly, but I’ll also be sending this directly to corporate because Chick-fil-A built its name on being better than this. This location needs to revisit what “customer service” actually means, not just taking orders, but taking ownership.
… moreI placed a simple mobile order…. two breakfast burritos, a coffee, and a lemonade. The payment was processed immediately, so I know they received it. Yet when I arrived, no one could locate my order. I gave my name multiple times, waited patiently, and watched several cars get served ahead of me while I sat there being told, “We’ll check.” No one took ownership. No one communicated. No one cared.
After repeatedly asking what was going on, I was told to pull to the side and wait even longer. Still no update, no apology, nothing. I finally asked for a refund, which took far too long, and when it was finally processed, by a MANAGER, that manager never once came out to address me. That alone says everything about the lack of leadership here. The receipt I was handed had my name but no store number, no manager’s name, and no accountability. Now I’m out nearly $17 for 5–7 business days, still hungry, and honestly, insulted.
I don’t take this lightly. I’ve worked in the hospitality and customer service industry for years. I teach and train people on customer experience, so I know what genuine care and professionalism look like. This wasn’t it. It’s disheartening to see a brand once known for excellence start to lose that standard.
I’m leaving this review publicly, but I’ll also be sending this directly to corporate because Chick-fil-A built its name on being better than this. This location needs to revisit what “customer service” actually means, not just taking orders, but taking ownership.
Sheree H
Mobile order around 6:45pm on Friday. The other lanes were long, but I drove right up in the mobile order line, waited a few minutes for my order. Bag with the warmer food was hot, so the food appeared fresh (highly expected from Chick-fil-A). Got home and both chicken deluxe sandwiches and fries were not fresh at all. Chicken old and fries old. Major disappointment and waste of money. This isn’t the Chick-fil-A way. Won’t be back to this location.
… moreMichelle Wise
We come every Monday to get a shake and have been for a couple of months. The staff is always great (we get there around 9pm) and the shakes ALWAYS come out perfect. We appreciate the evening crew at our go to shake spot. We always leave “happy people”…
… moreDawn King
I visited Chick-fil-A and placed an order, specifically requesting the grilled chicken. My Cobb Salad is missing so many ingredients. I had to bring it back to the restaurant because it was awful. To my disappointment, the order I received didn’t include the grilled chicken I had asked for. Frustrated, I asked to speak with the manager, Heidi, but she wouldn’t even come to the counter to address the issue. The staff member I spoke with seemed hesitant and asked if I wanted to return my entire order. When I mentioned that I would like to, Heidi promptly rejected the idea without consideration, stating she was merely focused on getting me out the door. I’ve been a loyal Chick-fil-A customer for over 30 years and have never experienced such poor service before. It was truly disheartening.
… moreAshley
This was the biggest Chick-Fil-A I’ve ever been in. Absolutely clean & they were SLAMMED! All the employees I spoke to were pleasant and polite. I ordered on the app before I got there and my food was made within 5 – 7 minutes of my arrival. The people I was with, waited in line and they didn’t have to wait long. Drive thru was backed around the building but in true Chick-Fil-A form, it was moving fast!!! One of the best restaurants I’ve been to in North Carolina. Keep up the great work Chick-Fil-A!!!! ❤️
… moreMike Greer
Update: Thought I try it again using the Mobile thru line. I’ll be dammed the line was longer than the drive thru line and I sat for 20 minutes waiting on lunch Crazy. Not going to do it again.
Slowest Chick-fil-a around. Drive through line takes forever, Mobile line is wide open. The best thing Chick-fil-a ever did was figure out how to get the drive thru line to move. This location hasn’t figured it out. Anyways just plan on being in the drive thru line for 15-20 minutes. Ridiculous
… moreSlowest Chick-fil-a around. Drive through line takes forever, Mobile line is wide open. The best thing Chick-fil-a ever did was figure out how to get the drive thru line to move. This location hasn’t figured it out. Anyways just plan on being in the drive thru line for 15-20 minutes. Ridiculous
Ciara Wilson
I placed a mobile order at 10:15am and my order was cancelled because they didn’t want to make any more breakfast orders even though there was 15 mins left before lunch started. I drove all the way to the restaurant and arrived approximately 10:35 to pick up my order and learned it was canceled before I arrived.
No apologies or anything, simply that the manager stop taking breakfast orders. I explained I was charged and the rep didn’t want to look to see I was charged. Also didn’t give me anything to show it was canceled other than there word.
Considering I placed the order at 10:15am my order should have been completed instead of canceled.
… moreNo apologies or anything, simply that the manager stop taking breakfast orders. I explained I was charged and the rep didn’t want to look to see I was charged. Also didn’t give me anything to show it was canceled other than there word.
Considering I placed the order at 10:15am my order should have been completed instead of canceled.
ashley jackson
Love this store and go here all the time. Had to deduct points because of the short Spanish/mixed manager with the blonde hair on top. She does the MOST concerning FREE WATER. You would think they deduct the cups, ice and cost of filtration system from her paycheck the way she polices. She needed repeat hospitality training two yesterdays ago.
Everyone else in there is pleasant and helpful (Zy’aisha is super sweet, so is the older white lady with the great forearm tattoos, and the young Spanish 5’6 shift lead with the wavy ponytail).
Please celebrate the teammates who are super helpful, and retract that other one with the bad attitude. She does way too much.
… moreEveryone else in there is pleasant and helpful (Zy’aisha is super sweet, so is the older white lady with the great forearm tattoos, and the young Spanish 5’6 shift lead with the wavy ponytail).
Please celebrate the teammates who are super helpful, and retract that other one with the bad attitude. She does way too much.
Establishing Roots
I had a very negative experience at this location from a customer service rep named Jay.
This was my first time at this Chick-fil-A location and I did not know that one of the lines is marked for mobile orders only .
I was standing there, waiting to get my order taken when the customer service rep walked over to my car and told me that it was from mobile orders . I explained the situation to the representative said if he could take my order since I didn’t know that.
He had a very rude and condescending voice tone and said no. I tried to have a conversation with him to explain to him the situation and he was very dismissive. He said that I had to pull around in the circle and come back in the right line to get my order taken.
I just got back in my car and went to pull around until I realize I was stuck in the 5 o’clock traffic that was happening in Chick-fil-A.
I went back to him and told him that I would be stuck in the traffic he says is there anyway he can just take my order so that by the time I got up there, my order would be ready again. He was very rude and dismissive and said no
I had to wait in that traffic from nearly 15 minutes until I got to the top and still did not even get my food .
I would rate this customer service representative a zero if I could.
He was not friendly, welcoming, empathetic, or helpful at all. On the contrary, he was very cold, rude dismissive, and took a very smug approach in the way that he was speaking to me.
I wonder if this was a racial profiling issue as to why he was not willing to help .
… moreThis was my first time at this Chick-fil-A location and I did not know that one of the lines is marked for mobile orders only .
I was standing there, waiting to get my order taken when the customer service rep walked over to my car and told me that it was from mobile orders . I explained the situation to the representative said if he could take my order since I didn’t know that.
He had a very rude and condescending voice tone and said no. I tried to have a conversation with him to explain to him the situation and he was very dismissive. He said that I had to pull around in the circle and come back in the right line to get my order taken.
I just got back in my car and went to pull around until I realize I was stuck in the 5 o’clock traffic that was happening in Chick-fil-A.
I went back to him and told him that I would be stuck in the traffic he says is there anyway he can just take my order so that by the time I got up there, my order would be ready again. He was very rude and dismissive and said no
I had to wait in that traffic from nearly 15 minutes until I got to the top and still did not even get my food .
I would rate this customer service representative a zero if I could.
He was not friendly, welcoming, empathetic, or helpful at all. On the contrary, he was very cold, rude dismissive, and took a very smug approach in the way that he was speaking to me.
I wonder if this was a racial profiling issue as to why he was not willing to help .