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Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
Address and Contact Information
Address: 1111 NE Cleveland Ave, Gresham, OR 97030
Phone: (503) 491-5920
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Kamillia Kelley
Ordered a Mix & Go Create Your Own Creation with 3 mix ins, basically got plain ice cream. I gave them a call and they said they’ve been told to “skimp out on the mix ins.” It was supposed to have peanut butter, brownie, and cookie dough. It tasted like $17 ice cream from the grocery store…
… moreHorton Family
Ice cream is great customer service is rather lacking employees seem like they don’t like their job. Smile Emma it may do your customer service ability a little better.
… moreDesi Stiles
The ice cream was delicious but the customer service was non existent Emma acted like we were a bother to even be there the other 2 girls didn’t seem to even acknowledge us no smile if your employees don’t want to serve customers they should find a new job customers should not be treated like a bother and ignored for even walking in the door
… moreButtermilk Biscut
Kinda overpriced for ice cream….
A small size is around 7$
PARENTS JUST BUY TILLAMOOK OR STOREBRAND ICE CREAM IT’S CHEAPER AND YOU DONT HAVE TO WAIT IN LINE.
Order a small french vanilla with oreo toppings, barey mix.. she could’ve skipped the step of putting it on the cold metal sheet…. ..
… moreA small size is around 7$
PARENTS JUST BUY TILLAMOOK OR STOREBRAND ICE CREAM IT’S CHEAPER AND YOU DONT HAVE TO WAIT IN LINE.
Order a small french vanilla with oreo toppings, barey mix.. she could’ve skipped the step of putting it on the cold metal sheet…. ..
Emelia Short
Not sure what the health code is for this place but I found hair in it that seemed too short to be mine. Also almost 10 bucks for the smallest thing of ice cream I’ve ever seen. I tipped because the girls there were nice, but I don’t think I’ll ever go to another Cold Stone again. Luckily there’s a Baskin Robbins nearby my house.
… moreLavelle Woods
This was my first time here, but it will definitely not be my last for us and the kids!!!! The customer service was out of this world too
… moreChristina Magana (Cici)
I am beyond furious with the so-called “customer service” I received from your employee Emma. Let’s start with the fact that my order — over $100 worth of food — was handed off to a DoorDash driver without even ensuring the dasher confirmed the order. That order was stolen, and instead of my children enjoying a treat, I was left dealing with a mess your store created.
When I called about it, the manager assured me that the next time I came in, my kids would be taken care of with replacement items. So imagine my outrage when I actually went in and Emma had the audacity to treat me like I was trying to scam free food. She was rude, dismissive, and flat-out unprofessional — telling me I “needed to talk to a manager” and that they “don’t just hand out free items to customers.” Excuse me? YOU already handed my $100+ order to a thief without even making sure the dasher confirmed it, but suddenly I’m the problem? Are you serious?!
This isn’t just incompetence, it’s insulting. My order was stolen because of your staff’s negligence, my children were left disappointed, and then I was treated like garbage for simply following the instructions your own manager gave me. Emma’s attitude was completely unacceptable, and if this is how you let your employees treat paying customers, you shouldn’t be surprised when people take their business elsewhere.
… moreWhen I called about it, the manager assured me that the next time I came in, my kids would be taken care of with replacement items. So imagine my outrage when I actually went in and Emma had the audacity to treat me like I was trying to scam free food. She was rude, dismissive, and flat-out unprofessional — telling me I “needed to talk to a manager” and that they “don’t just hand out free items to customers.” Excuse me? YOU already handed my $100+ order to a thief without even making sure the dasher confirmed it, but suddenly I’m the problem? Are you serious?!
This isn’t just incompetence, it’s insulting. My order was stolen because of your staff’s negligence, my children were left disappointed, and then I was treated like garbage for simply following the instructions your own manager gave me. Emma’s attitude was completely unacceptable, and if this is how you let your employees treat paying customers, you shouldn’t be surprised when people take their business elsewhere.
Jeremy Smith
New location is looking good! Banana with Heath Bar was a good combo! The wife had the ‘cookies make everything better’ and the kiddo did cotton candy with gummy bears….we all tried each others’ concoctions and approve of the yummiest! We shall return!
… moreOliver Kirsch
This is an awesome ice cream shop. The service is wonderful. They have such good patience in the summer when the line is long. Perfect location in downtown gresham. they have their own parking lot. Some outdoor seating would be cool. The tables fill up pretty quick inside in the summer. I recommend!! Go drop your $$$$ for some amazing ice cream.
if I had any criticism at all, it would be that sometimes the ice cream is a little melted by the time the customer receives it.
… moreif I had any criticism at all, it would be that sometimes the ice cream is a little melted by the time the customer receives it.
Kyle Anderson
Seriously disappointing experience. I tried to take my kids out to uplift the mood in the house since my wife has been having cancer complications bringing the mood down in the house. The younger Asian girl who helped us seemed absolutely disgusted to be there. Barely wanted to help us, asked all 5 of us if we were done after ordering 1 ice cream? After we actually ordered I asked for lids which she rolled her eyes to and said sure. After finally finishing the ice cream order which took an awful long time she tried to ring me up all for bigger sizes than I got. Correcting her was also an issue. When she gave the kids she set them on the counter closest to her and told me to have a good day. Weird you’d want a customer reaching by the register but whatever. After putting in the lids ice cream went everywhere. No help offer, no napkins around even when I stated there was none. I noticed the ice creams looked incorrect. She assured me they were correct. When we got home 3/5 ice creams were wrong. The only right ones were the plain ones! Honestly ridiculous for $40 in ice cream. If you don’t like helping people find a new job! No one’s forcing you to be there.
As a small business owner, that is NOT the employee I would want representing my brand or company. Won’t be visiting this location anytime soon! For the price might as well just travel to salt & straw!
… moreAs a small business owner, that is NOT the employee I would want representing my brand or company. Won’t be visiting this location anytime soon! For the price might as well just travel to salt & straw!