Junior Altidor
I had a terrible experience at this Domino’s, and I’m honestly upset. The store manager, Carlos, gave me totally false information about their return policy, claiming I couldn’t get a refund or replacement because of something from last year. That’s ridiculous and doesn’t line up with Domino’s own policies, which usually allow refunds or replacements for incorrect or damaged orders. Plus, Florida’s Deceptive and Unfair Trade Practices Act requires clear refund policies, and businesses can’t just mislead customers like that. To make matters worse, the product I got was damaged and not even sealed properly by the delivery person-I have clear photos to prove it! Carlos’s excuse and the poor handling of my complaint make me never want to order from this Domino’s again
… morePatience
Dear Domino’s Customer Service Team,
I recently had a deeply disappointing experience at this location #3880 that has left me quite upset and frustrated. When I reached out about a damaged order—specifically, the pizza arrived cold and spilled due to an improperly sealed delivery in which the box was handed over crushed (I have clear photos as evidence). Store Manager Carlos provided completely inaccurate information regarding your return policy. He insisted I was ineligible for a refund or replacement because of some vague issue “from last year,” which not only doesn’t apply to me but also contradicts Domino’s standard guidelines that clearly support refunds or remakes for incorrect or damaged items. He has gone as far as stating my order has been past 24 hours which is completely incorrect. This kind of misinformation feels misleading and unfair, especially since Florida’s Deceptive and Unfair Trade Practices Act demands transparent refund policies from businesses—something this interaction clearly violated. The poor handling of my complaint by Carlos has made me lose all trust in this location, and I have no intention of ordering from your store again. I kindly request a full refund for the order and would appreciate your guidance on how to escalate this to ensure better training for your team. Thank you for your prompt attention to this matter.
Sincerely,
Ms. Joseph
… moreYippo Raymond
I attended to the store and the person working there didn’t even greet me properly. The service was very slow and I think that they need to hire more people since I only saw 3 people working there. It was my first time in years ordering Dominos and the experience sucked. It was a waste of of $20 plus dollars. I ordered 2 medium pizzas, parmesan bread sticks and cinnamon bread twists. The cinnamon bread twists were horrible and not like the pictures at all. They tasted like bread and there wasn’t enough cinnamon or sugar to make it taste right. Also, it tasted savory when it was supposed to be sweet. The parmesan bread sticks were FILLED with oil. It was wayyy to greasy to eat. However, the only reason why I am giving 3 stars is because the pizza was pretty good. It could have been better if they cooked it a little less. They were both pepperoni pizzas. Overall, would I go there again? Not even a chance.
… moreDeez Nuts
Our pizza was nasty and made 5 of us all sick for the night. I will never order from this location again. We call the state, they will be doing an inspection soon.
… moreRaynaldo Garcia
Had me waiting outside and knocked on the glass they looked once and then completely ignored me. I checked online, and it says they are open till 1 am. I call asking if they are still open, and they say yes. So why is the door locked, and I’m outside waiting for my online order? Only let me in to pay, and that’s all no apologies or anything
… moreMichael Piambino
I ordered online 2 $5.99 items and made the mistake of driving to the wrong Dominos. The associate said it happens all the time. So I reordered at the restaurant I was at. The service and the pizza was good. The sandwich was not so good. A Philly cheese steak was supposed to have meat inside? Had more onions, mushrooms and peppers than steak.
… moreCristina Carrasquillo
Came in on a Thursday night around 8ish and your crew was killing it! Super cleaned and efficient. Thank you all so much!
-Cristina C
… moreYanci Alvarenga
So I’ve never had a problem at this location until today. To start, I ordered 2 carry-out pizzas. Both were given to me incorrectly, which I noticed immediately & let the guy up front know. The first pizza was missing buffalo sauce & the second pizza was missing sausage, so both orders were entirely incomplete. I watched as the manager corrected this by throwing sausage on a pan & sticking it thru the oven- which is weird considering I was not rushing them to fix this. I understand the buffalo sauce was easily corrected, but the other pizza wasn’t even offered to be re-made. So now, I’m looking at two semi-cold & incomplete pizzas, until the random plate of sausage came out of the oven & was tossed on top. In any case I get home with my order, so we finally open the salad & pasta, just to find out my pasta primavera was mixed up for some sort of chicken carbonera. Again, the pasta I originally ordered was supposed to have no meat, and only veggies in an alfredo sauce, so you can see how this causes an issue yet again. We dive into the pizzas anyway and I’ve never seen them cut into these odd sized pieces. Some bigger than the size of my hand, and some smaller than the size of my pinky. Incredibly odd staff tonight, manager seemed like he couldn’t be bothered. I honestly didn’t feel like it was worth discussing and/or potentially arguing for a refund, even though was order was completely jacked up.
… moreBradley Labra
This bacon pepperoni pan pizza was the best Iv ever had from Domino’s. George is responsible for this masterpiece and I appreciate him!! He even asked me to inspect it before paying to ensure its to my liking. Such an asset to the company!!
… moreJoe Mallin
We were a regular customer of this dominos 2-3 times a week. The picture speaks for itself. I called in to the store to notify them of my issue and was hung up on. Called back immediately and conveniently my second call was not answered until I was almost at the store to prove to them that there was a roach cooked into my kids pizza. Confronted Jorge, the manager in the store about my issue and he offers to re make my pizza. As I look around the store there are 5 employees present and 4 of them are horse playing next to the oven and the make line was disgusting. I respectfully declined the new pizza as my kids ate most of it before noticing the bug imbedded in the last couple of slices. Needless to say our appetite was discouraged from pizza at that point and the sanitation of the store was, to put it nicely sub par. We will never order pizza from this franchise again and I would not recommend to anyone.
… more