Counter-serve chain serving up a menu of specialty or custom pizzas for takeout or delivery.
Address and Contact Information
Address: 870 Gold Hill Rd, Fort Mill, SC 29708
Phone: (803) 233-1434
Website: https://www.marcos.com/our-locations/restaurants/SC/Fort-Mill/marcos-pizza-gold-hill-rd-fort-mill-1
Menu Photos
Order and Reservations
Order: Order online
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Related Web Results
Marco’s Pizza 870 Gold Hill Rd, Fort Mill, SC
Marco’s Pizza Online Ordering
Marco’s Pizza, 870 Gold Hill Rd, Fort Mill, SC 29708, US – MapQuest
Reviews
This charming little pizza restaurant had absolutely divine garlic sticks (for a fair price, at that). Their cinnamon bakes smell delicious and come with a packet of frosting, so that you can frost to your own desires.
We order from Marcos pretty often and have had good experiences so far but the pizzas we received today were a flimsy, soggy mess! The boxes were soaked in butter or grease. We had to put both pizza in the oven to make it edible. This would be a 1-star review based on this experience but the other times have been ok.
I was told my order would be ready for pickup in 20 minutes. I arrived 25 minutes later and was told my pizza would be ready soon. Although my order wasn’t ready, I paid for my order when I arrived and patiently waited an additional 45 minutes before my order was presented. While waiting I witnessed at least a dozen customers communicating with the cashier, inquiring about their order (she was African American with blond braids seen in attached pics). The kitchen was notably behind and the receptionist was young, inexperienced, yet calm and reassuring to each and every customer that had an inquiry. I placed a tip in the cashier’s tip jar and openly expressed “You’re doing a great job”. I personally own 2 subway shops. “Customer interaction and Positive company culture” is how my team and I thrive. Before leaving I checked my order and noticed the “cheese bread” I ordered had a cup of marinara sauce enclosed and that cup was nearly empty (pictures attached). I simply asked for more marinara sauce… After waiting 1hour and 10 minutes, I would have expected a manager with great leadership skills to express how slammed the kitchen was at the time, maybe thank us for our patience, and possibly ask if customers with extended wait times would like something to drink while we wait. AFTER WAITING A LENGTHY AMOUNT OF TIME FOR MY ORDER I DEFINITELY DIDN’T EXPECT TO BE TOLD TO TAKE WHAT I HAVE AND LEAVE”. Instead I overheard the young man wearing a black mask and red shirt (picture attached) state: “WE ARE BUSY, TELL THEM TO GET OUT OF HERE, WE DON’T HAVE ANYMORE MARINARA SAUCE!” I was Shocked by his resolution, especially while standing side by side with the manager of this location. I couldn’t believe an employee would speak in such a manner, in which customers could clearly hear what he was openly saying. His statement prompted me to ask for a refund because I personally didn’t see myself eating cheese bread without Marinara sauce. After being denied a refund for the beard sticks, I admit slipped into disappointed customer mode and gave Brien (manager) and the employee I overheard negatively speaking a piece of my mind. Brien (seen with no mask on attached) called the cops, I eagerly waited for the cops to arrive. Brien (manager) and his belligerent attitude managed to irritate the police that arrived. Although this is by far the worst experience I’ve ever encountered, I learned something. “The way people feel about the work they do, the values they believe in and where they see themselves and the company going will always manifest”. Moral of the story – As a professional I should have never openly vocalized my views, I should have just written a review! As this location should have just granted me a refund. This location is significantly under-managed. Brien (manager) should be fired or retrained. It’s sad because writing this review is such a waste of my time, but it’s needed and Brien clearly doesn’t own this location, so he could care less how customers perceive Marcos. When a manager further complicates a situation, instead of positive solution solving, the entire staff becomes misled. I would never order from Marco’s again and if you’re reading this post you shouldn’t!
SUPPORT FRANCHISES THAT CARE AND LOCAL RUN BUSINESS THAT APPRECIATE THEIR CUSTOMERS AND THE BUSINESS.