
Long-established local bakery crafting inventive donuts, pastries & cakes, plus soup & savory pies.
Address and Contact Information
Address: 1039 Bloomfield Ave, Clifton, NJ 07012
Phone: (973) 777-6193
Website: http://styertownebakery.com/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Never heard back, so I went in to explain and was met with zero customer service. “We don’t check our vm”, was the first response I received. Then I was asked if I took a photo of it to which I responded, “I would have if someone contacted me and asked me to, happily”. “Well why didn’t you try calling again,” I was asked in a sharp tone. “Why should I call back again?” I responded. “You should be checking your voicemail when you have a business, shouldn’t you? Again, I was told they don’t. Not an excuse or reason. I explained that the cake must have been part of a batch that were all undercooked to which I was told, “no one else called to complain.” “How would you know if you don’t check your vm?” I said.
What kind of customer service is this? Clearly NONE. They were given 2 opportunities to make amends and none were attempted. What would it have taken to apologize and offer up a pastry or cookie in place as I had my son with me, let alone another crumb cake.
I thanked them for their ‘stellar’ customer service and proceeded to leave when one worker shouted out in a nasty tone, “have a nice day”.
REALLY?
As a business owner myself, I will say that WHENEVER a customer might be dissatisfied with something, we go above and beyond to make it right so they’ll continue to return and bring friends. And based on experience, it’s been working beautifully. These ladies running this business need a lesson in customer etiquette and satisfaction. Oh, and make sure you never leave a message on their vm.
“Have a nice day.”
I suggest a small service fee so I could have left happy.
Best
Robert
Many Favorites… crumb cake, cinnamon crumb cake, chocolate French crullers, blueberry cheese melt away, desserts, breads (try the salt sticks)!
Go early, as the most popular items will sell out fast.