Contemporary Japanese restaurant in modern surrounds with a menu including sushi, sashimi & ramen.
Hours
| Friday | 11 AM–10:30 PM |
| Saturday | 11:30 AM–10:30 PM |
| Sunday | 11:30 AM–10 PM |
| Monday | 11 AM–10 PM |
| Tuesday | 11 AM–10 PM |
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
Address and Contact Information
Address: 6777 Woodlands Pkwy Space 200, Spring, TX 77382
Phone: (281) 419-5988
Website: https://www.sakekawa.com/
Menu Photos
Order and Reservations
Reservations: mealkeyway.com
Photo Gallery
Related Web Results
Welcome to Sakekawa – Japanese Steakhouse and Sushi Bar
Our Menu at Sakekawa Japanese Steakhouse & Sushi Bar
Sakekawa Japanese Steakhouse & Sushi Bar, Spring, TX – OpenTable
Reviews
We were a group of 10, all service industry workers, and spent over two hours in an under half-full restaurant. Some of our food took so long that we had to pack it to go.
The bigger issues began when it came time to pay. We asked to split the check. As industry workers, we understand that can take extra time, so we were patient. The server took a while, which was understandable. What was not communicated was that he had already added a 20% automatic gratuity to our tabs.
When he returned, he told us he could no longer split the checks because the computer was “frozen.” We said no problem, just print an itemized receipt and we’d pay on one card and split it ourselves. He then told us the printer was broken, leaving us unsure how we were supposed to verify what we were paying for.
He suggested we pay by individual items. After he ran my payment, the handheld device printed an itemized receipt, despite being told the printer was broken. He then prompted each of us to tip on the handheld, and we all tipped 20% and signed.
When reviewing my receipt afterward, I noticed that a 20% gratuity had already been manually added before we tipped. This explained why the checks supposedly couldn’t be split and why we weren’t given itemized receipts upfront. Altogether, our group was nearly charged an additional $100 in extra gratuity. When I brought this to the server’s attention, he acted unaware, but the manager did reverse the extra charges.
After getting home late that night, it became clear that we had been misled throughout the payment process, which felt intentional and deeply uncomfortable. The following day, I called the restaurant to address the situation, as this is unacceptable. The hostess attempted to screen my call, repeatedly asking what the issue was before finally passing me along, explaining that the manager was “busy.”
When the manager, Kandra, eventually got on the phone, she showed very little interest in the concern. I explained that we felt lied to and taken advantage of. Her response was dismissive, and she laughed during the conversation. She stated she would “let the owner know” and ended the call. Still haven’t heard from anyone.
Was never about the tip. Mistakes happen, but the lack of transparency, accountability, and professionalism, from both the server and management, made this experience one I would not recommend.