Halley Johnson
Love that they have white coffee! Great drinks, friendly, and fast service ♡
… moredanny slack
Their attitudes are horrible to say the least. The customer service I received was the worst I’ve seen my entire life. let’s just say a tiger has a sweeter look in their eyes and a better attitude than the 2 out of 3 workers I had to deal with at this coffee shop. only when I said I’m making a review they gave me a fake smile which was very insulting to me. Don’t get me wrong, there are a few girls who are sweet that work there but this is just so unacceptable and needs to be fixed. because of their behavior this coffee shop will never receive my business ever again.
… moreTM Author
Cheerful, Positive Staff!
i first read some (apparently very old) YELP reviews that were negative, and almost decided to go elsewhere. i’m glad i didn’t. Great staff, great drink and overall a thoroughly pleasant experience.
Highly recommend!
… moreSarah Bauer
Had a really excellent chai latte while waiting for the ferry. Super friendly staff at a cute little walk up window.
… moreSudha Borys
The coffee is yummy, but the owner has a very short temper. I was unable to find the entrance to the drive thru as it is on a different road. The lady inside assumed I was trying to park in her exit. She yelled at me pretty fiercely even though I was just trying to ask her where the drive in is. When I came to the window she huffed around angrily and did not apologize even though she was clearly in the wrong. Piece of advice lady, if you read this, don’t assume, ask what is going on with somone first, and if you do lose your temper just apologize. It is not that hard! Getting coffee is supposed to be enjoyable, it is a treat, u shouldn’t go away from it feeling like crying! Customer service is as important as good quality coffee! I work in customer service and that behavior would not be tolerated at my job.
… moreJon Pickette
It’s only a drive thru so no real atmosphere. I’ve only had an English muffin so hard to judge the food but their coffee is very good and their service is excellent. Very personable staff and owner…
… moreDoug Sluis
Good food for a takeout. Efficient staff.
I see some reviews saying staff were rude. Perhaps staff were actually busy delivering to lines of drive through and pedestrian customers.
… moreKathryn Root
Best coffee place on the island and if you think wrong you’re a tourist. Baristas are ANGELS and make my drink perfect every single day. Currently up way too early waiting for them to open so I can see their smiling faces 🙂
… moreAndrew Johnson
Very rude service! Sad comparing from what it used to be. My girlfriend was charged extra on her visa despite the total the barista had given. Then we were asked with a dirty look by the long hair brunette if we wanted a refund. From the beginning we were completely brushed off. You may have Roy’s name but you don’t have Roy’s service!
… moreAlly Napier
As a local who’s been coming to roy’s for years i can’t believe how rude their staff was to me this morning.
I usually get a coffee in the afternoon but was in town earlier this morning and wasn’t sure when they opened since their hours aren’t listed. I waited outside for about 15 minutes until 7am, the ladies inside had taken down the closed sign so i assumed they were opened. Still unsure, i walked up to their OPEN window and asked if they open at 7 am and both ladies looked me dead in the face and ignored me, standing there for a second in disbelief of how rude they were, they both turned around and completely dismissed me as if i didn’t even exist. Clearly this business needs to work on their customer service. Especially to their locals who’ve supported them during the slow months. You’ve lost a loyal customer.
… more