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Address and Contact Information
Address: 32360 215th Ln, Isle, MN 56342
Phone: (320) 684-2380
Website: http://www.castawaysonmillelacs.com/
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Castaways Bar, Restaurant & Campgrounds on Mille Lacs, MN
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Isle, MN 56342. DRIVING DIRECTIONS. 1/4 mile south of Malmo on Highway 47. NE corner of Mille Lacs Lake. Map Info. Where we’re at. Amenities. Restaurants.
Reviews
Wildflowerr
Its a cozy place. Definitely shows its age. Chairs are older and quite a few were torn. High top table and low tables- older metal frames. The staff was kind, food was pretty good. Order wasn’t taken correctly. It could use a cleaning, as the floor was randomly covered in trash. Watched the PM bartender just stand around, while things could be cleaned.
… moreNicole L
No one beats Castaway’s prime rib special. It’s delicious. Alec was our server last night and did an incredible job serving the entire place by himself – bartending, taking orders and delivering the food timely while it was hot.
… moreSandy K.
Nice place. We stopped in for a drink and a snack. We had cheese curds. They were very good they came with ranch and marinara sauce which was different and very good. The portion was great plenty for 2.
… moreKatie Fennema
Went out of castaway to go ice fishing. And they do not maintain their bridges well. We completely destroyed our tailgate and the receiver hitch. Waiting to see if there is any structural damage. When I told the lady/ manager on the phone about the situation- she hung up on me. No ounce of sympathy whatsoever. And we found out that 3 other people had the same thing happen.
Pick a different resort!
… morePick a different resort!
Nathan Grave
RESPONSE: Again, you have to stop going right to calling people liars. This was a couple weeks ago, Friday night. I spoke to who I believe is your wife up at the bar first while things were transpiring. Then you came up to us as we were leaving wearing a plad looking shirt. My father identified you as the owner and greeted you. After my group left I stayed and spoke with you for a minute which is when you asked for my number. I gave you my charter captain business card. 95 Five Fishing. At the end of our conversation I asked you how would you want to be treated if roles were reversed. You then said you’d call. We left around 9 or a few minutes after that Friday. We arrived around 6:35-6:40 I believe
The ONLY reason this is not a one star is because of the history. We have been going here for as long as I can remember. Since change of ownership things have not been good.
I’ll just sum up our last visit because that sums up what has been happening as of late.
Our visit from arrival to departure took just under two and a half hours. Yes, we were a larger party. 9 people so I understand things will take a little longer naturally. No, we did not take our time to order. Our order was simply not taken for a long time and once placed took one and a half hours for us to get our food. Just getting our drinks took a very long time. It’s tough when you see other tables getting their stuff.
Now I fully understand staffing issues and I understand much of the staff moved on from there since ownership changed but you cannot use that as an excuse. Customers don’t want excuses. They want the owner to just own it.
The parts of this that frustrate me the most are this….
When I talked to ownership/management about it in a VERY nice way, not one harsh word or elevated tone, they both told me they would check the camera to see if that’s how long it really took. Do you understand that you’re basically calling me a liar when you say that? You’re gonna check the camera to make sure I arrived when I said I did and got the food when I said I did? You don’t tell that to someone you just go and do that. And hopefully you did go and look and find out I was telling the truth but then what? No follow up… And not a single discount on our bill? $300 bill not even a free drink? We drank more because we had to wait so long for the food.
I don’t have unreasonable standards. Just take ownership of the mistakes. It’s not the staffs fault, it’s yours. You’re the owner. Whether the staff messes up or not they are YOUR staff. And don’t accuse me of lying. And give someone a freaking discount when service is atrocious. Discount, apology without excuses, we will do better next time. That’s how it works in the food industry. Also, this is not the only bad outing there for us as of late otherwise I would have not said anything.
… moreThe ONLY reason this is not a one star is because of the history. We have been going here for as long as I can remember. Since change of ownership things have not been good.
I’ll just sum up our last visit because that sums up what has been happening as of late.
Our visit from arrival to departure took just under two and a half hours. Yes, we were a larger party. 9 people so I understand things will take a little longer naturally. No, we did not take our time to order. Our order was simply not taken for a long time and once placed took one and a half hours for us to get our food. Just getting our drinks took a very long time. It’s tough when you see other tables getting their stuff.
Now I fully understand staffing issues and I understand much of the staff moved on from there since ownership changed but you cannot use that as an excuse. Customers don’t want excuses. They want the owner to just own it.
The parts of this that frustrate me the most are this….
When I talked to ownership/management about it in a VERY nice way, not one harsh word or elevated tone, they both told me they would check the camera to see if that’s how long it really took. Do you understand that you’re basically calling me a liar when you say that? You’re gonna check the camera to make sure I arrived when I said I did and got the food when I said I did? You don’t tell that to someone you just go and do that. And hopefully you did go and look and find out I was telling the truth but then what? No follow up… And not a single discount on our bill? $300 bill not even a free drink? We drank more because we had to wait so long for the food.
I don’t have unreasonable standards. Just take ownership of the mistakes. It’s not the staffs fault, it’s yours. You’re the owner. Whether the staff messes up or not they are YOUR staff. And don’t accuse me of lying. And give someone a freaking discount when service is atrocious. Discount, apology without excuses, we will do better next time. That’s how it works in the food industry. Also, this is not the only bad outing there for us as of late otherwise I would have not said anything.
J Krull
Not a bad joint. The food was decent but nothing you couldn’t have made at home. The drinks were a bit small, weak, and lacking effort–Bloody Mary’s were basic at best. The service was certainly adequate, and it didn’t take long to receive our food. The appeal is, the location relative to other eateries. When your on the lake, and don’t want to travel far, it’ll do.
… moreCorinne Sjoberg
I’d give it a negative 10,000 stars if possible. First and last time there. All around GROSS – stinky bathrooms, horrible service, EXPENSIVE & took over an hour to get the lunch special. Too many complaints to try to explain. Never going back…
… moreJason B
Cool bar n grill on Mille Lacs lake, friendly staff, and great food. I mean, look at this burger, it’s huge, and it was very good!
… moreTommy McNamara
My brother and I stopped in here for the first time this morning and were seriously blown away. The wings were absolutely incredible, crispy, flavorful, and easily some of the best we’ve ever had. The bar itself has a great vibe, perfect mix of laid back and lively. Huge shoutout to Alex!! He was super friendly, attentive, and made the whole experience even better. We’ll definitely be coming back!
… moreDan Nygaard
My wife and I dined on Saturday night and had the prime rib special. It was excellent and so were the au gratin potatoes and the service. We have dined there multiple times this summer and found the food and service excellent. Well done.
… more