4.2 – 989 reviews • Hamburger restaurant
✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out
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Teresa
I was going to give them a high rating because the last time we went here it was actually good and the young man at the cash register was extremely kind.
Well tonight (Sunday) we went in at 7:10pm because online it shows they close at 8:30. The young man was there and was taking our order but was moved aside and the lady that everyone claims is rude and unprofessional took over. After we ordered 2 #100’s she told the young man that we will need to get our tea from the steakhouse side cause they have no more. He was able to pour tea up to the brim in both large to go cups. We also ordered a cup of chili.
Exactly 1 min later my folks wanted 2 #4’s to go so I ordered that. The lady gave me such a foul attitude… if attitude looks could smell it would be hot garbage. The cook gets all dramatic and yelled out “I told you!” Repeatedly and pointed at me.
Anyway, we saw another employee cleaning and closing up, this employee was extremely kind. Had we known they close at 8 instead of 8:30pm we wouldn’t have gone. We don’t like making staff work 40-45mins before closing. We decided to put our fresh orders in to go boxes. The fries did look old and gross, which isn’t saying much since they are always lacking.
We got the left over chili in our cup and ate it there as we waited for our to go orders. When we got home and cut our burgers in half we noticed the meat not fully cooked and mostly raw. The bottom bread was not manageable because it was soaked in grease. We did call and let them know that it was raw. The same rude lady gave us attitude but said they would make us 2 #100s on Monday. I’m sure they will give us hassle if we try and get another one. I would be afraid they would sabotage it like they did these. Also when my husband called to complain the lady kept telling him they don’t have a website when he said we saw their time schedule online. He said she repeated each time he tried to explain that it’s on their Google page. He never got to explain that.
… moreThe One
I ordered a bacon cheeseburger with mushrooms to go and the mushroom was missing. When I called them regarding this issue, Rosie asked me to come back tomorrow for my mushrooms. What kind of customer service offers to replace mushrooms THE NEXT DAY? Not the whole burger, just the mushrooms. They also forgot my chili cheese fries. I don’t mind the honest mistake. I am upset over the terrible customer service. I don’t need mushrooms by themselves the day after I have eaten a burger.
… moreJason Brown
Good, large, old fashioned burgers. Best burger in town? Prolly not, but the place is just the right kind of quirky and we had a good time. Thanks UBs!
… moreWilliam B
A good large Cheeseburger with excellent steak fries. Walking thru the restaurant on a yellow line on the floor to pay, then having to retain to place the order following waiting for a number to be called to pick up the meal was complicated. Friendly staff. Located on the frontage road next to I-35 made arrival tricky, but the food and nostalgic atmosphere was fun.
… moreBrad Ellison
The absolute best burger in San Antonio. They cook it fresh and its always hot when it’s ready. If you want one of the best burgers, you need to come here. Love the small town feel at this place. Been coming here over 10 years and it never disappoints.
… moreCj Paz
Great burgers!!!!! I got the Chili cheese bacon burger combo and it was the best burger I have had in a long time. The bun was toasted perfectly with some butter and grease. Chill had big chunks of meat with lots of flavor. The bacon and cheese went perfect with the big juicy burger and add lettuce, tomatoes, pickles,and mayo & mustard . All around it was delicious. Steak fries were good also but loved the burger. Customer service was great as well. We took it to go and I couldn’t wait to eat the burger and forgot to take some pictures
… moreLina Gamer
Damn. Damn wow uncle Barney just did a complete 180 on their burgers. They are small. They are little. They are horrible. I don’t care if you give me two patties that does not make up for the fact that they are tasteless and not their normal consistency instead of saving a little bit of money and getting cheaper patties you could’ve just increase the price by three or four dollars
… moreAlbert Mata
First time here. One of the best burgers I’ve had in a long time the meat taste was flawless, the buns puffy and had a delicious buttery taste, the veggies were super fresh and the fries were not soggy and delicious ❤️I will come back Again .
… moreRoger Garza
The burgers are pretty good. Stop by to check out it wasn’t too bad if want a decent burger. Service sorry to say wasn’t to great people skills to Service is losing its touch or training is no longer provided.
… moreJoe Cassias
The food is “not good ” at all. The steak my wife had was hard not juicy at all. The knife had a hard time cutting the steak and the chicken fried steak was dry and the gravy was very very salty. I just could not eat it.
We didn’t say anything, we will not go back.
Not happy with the food. The waitress was very nice. But we will not go back.
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