

Since 1941, Dickey’s Barbecue Pit has been perfecting the art of barbecue, starting from our very first pit. Have an event and need to feed a Texas-size crowd? Well, you’re in luck! Dickey’s Barbecue Pit has been catering Legit.Texas.Barbecue. for over 60 years! Give our Barbecue Catering Experts a call today. Come find out why folks can’t get enough of Dickey’s. Order today and taste the tradition!
BBQ chain eatery featuring house-smoked meats, stuffed baked potatoes & classic sides.
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I made an online order at 2pm and they finished it 30 minutes after my pick up time at 6p. Second, this is not what I was pictured on the menu item. I received slop. I ordered 10 of these and instead of all of their toppings placed on top of each one according to their plate, they gave me a large container of pickles, mixed with jalapeños and onions for all the plate orders and one large sauce container instead of dressing each one. On top of that, they gave me zero utensils or napkins. This was not what was advertised.
Yeah, never ordering from Dickey’s again. Do better Dickeys or just close shop.
Unfortunately, the BBQ sauce that is supposed to come with the catering order was missing. I called the restaurant to resolve it, but the experience was frustrating. The person who answered the phone didn’t seem familiar with the catering menu or how catering orders work. He repeatedly asked how much sauce I needed (medium, large, etc.), when all I was requesting was the standard BBQ sauce included with the order. I called to resolve the issue, not provide solution to the restaurant.
As the customer, I shouldn’t have to estimate quantities for a catering order that the restaurant already defines. The lack of menu knowledge and inability to assist made the situation unnecessarily difficult. My whole team need to wait another 30 minute to get served and need to pick up by ourselves. I paid $25 on delivery.
It feels like there may be new management, but whoever is handling catering calls really needs better training. This was disappointing, especially given how straightforward the issue was.
When I called back on Tuesday, the woman who answered was dismissive and unhelpful, stating, “We can’t help you” and “There’s nothing we can do.” No apology, no effort to resolve the issue, and no customer service whatsoever. At the very least, I expected a solution, a discount, or some acknowledgment of the mistake.
Errors happen, but the way this was handled is unacceptable. The lack of accountability and courtesy is shocking. This was going to be part of our Christmas dinner. We enjoy the food here but What a terrible way to treat a customer during the holidays.
Worth what I paid – I went to another Dickey’s the next day – and it was nowhere near as good as this location. I’ll come back when I’m in the area next