Ryan Mclain
I’ve probably had about 10 of these Italian sandwiches and from multiple locations across the United States while traveling for work and I have never had one that was so messy with all the sauce falling out! It was the absolute worst. What a mess so hard to eat please be more consistent with brand standards.
Also the soup was less than warm
… moreLarry
I’ve been to Panera many times in many different states and never had a bad experience until today. The Panera in Florence Alabama was bad. I have had Panera French Onion soup many times and always enjoyed it until today. The other times it had the cheese melted covering the top. Today just had some cheese shredded in it. The soup was lukewarm warm (at best) and the taste bad. I tried to eat it, but no way. It was that bad. When I ordered I was give the option of an apple or chips. I told them I always was given an option of bread. She said they didn’t have bread. Panera Bread with NO bread…interesting. I was not offered a receipt. The tables and floors were dirty. The person calling the orders was shouting the names loudly even though they hand you that vibrating coaster that alerts you that your order is ready. Also they only have a few spots to park by the restaurant so you park in the shopping center lot and walk over. I won’t be coming back there.
… moreBETH Dawson
Panera has a friendly staff with pretty quick service.
The menu items are definitely on the pricey side, but the food is good.
The Mediterranean Veggie sandwich is my all-time favorite.
I wish they’d bring back the Tortellini Alfredo.
… moreKim Kilpatrick
My Ladies group had a wonderful time. Prompt service of delicious meals, even though we all arrived at different times. Great atmosphere
… morePaige Crawn
Placed a mobile order when my boyfriend picked it up only my sandwich and a piece of bread no soup he went in got the soup okay good, drives 30min home I finally have my food GREAT! I take 5 bites out of my sandwich which was good until I find a damn hair, and I didn’t even get my cookie. So $24 dollars for basically a bowl of soup. THANK YOU SO MUCH
… moreMatthew Williams
They constantly leave stuff out of my order. This is the 10th time complaining about the quality of my food or things being g left out without any offeres for replacement. Im calling corporate today about this. Im going to make sure this gets escalated BEYOND management. This is absolutely ridiculous. This location is the worst place to order food from in the area. CONSTANT, back to back issues. This food isnt cheap and you people need to make sure its all right.
… moreHarvey Gaviria
Today I was at the Panera that is in the city of Florence, Alabama, eating with my family, the attention was very poor, in addition to the food I had a hair, I complained to a person I showed him what was going on and he only told me that he could not do anything, more than prepare another sandwich, my wife has felt bad all day and vomited a lot, she is pregnant and we were trying to eat healthy and what a surprise. I have the photographs of the narrator
… moreRebecca Lovette
Hello! Our dining experience was not the best today. We tried to eat outside, and the tables were all dirty. The soup wasn’t hot. But, the worse thing was that I saw the cashier/ manager ? pinching off pieces of the deserts and eating them behind the counter!
… moreMegan White
I sat in the drive-through for 10 minutes. The line did not move. I go inside and I waited for my order for another 10 minutes and nobody asked me what I was waiting for no hospitality skills whatsoever terrible service really bad my food’s cold now because they didn’t ask what I was waiting for even though I told them I was waiting on my order. I let them know and no one came to ask me what it was or what I was sitting there for for 10 minutes straight.
… moreNicole Hester
It took me 20 minutes sitting in the drive thru for 6 presliced bagels. They have to do better with the wait time.
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