4.2 – 436 reviews • Sandwich shop
Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces.
✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
Order and Reservations
Order: Order online
order.firehousesubs.com
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Reviews
Stopaskinme4money
I always get the brisket. Large ! Dry…….DRYYYY. I usually go to Thompson lane . After this I’m going back to Thompson lane. it tasted terrible . I threw it out. Thompson Firehouse I’m sorry for cheating on you. Please take me back
… moreDeborah Clairday
Food was very good and service was fine. My problem was on their tables, they have an ad for Tuesday Family night from 5-8. So, we took the grandkids thinking it would be a fun night. They would have tabletop games, coloring & crafts, firefighter gear as advertised. There was nothing of the sort. They employee didn’t even know what I was talking about and my grandkids were so disappointed.
… moreTyler Janell
Hands down worst firehouse subs franchise in history. I ordered online and used the modification option to ensure the sub is cooked how I want. I asked for extra toasted bread, and even went in to speak to a team member requesting the bread be extra extra toasted, because I like the bread crispy. I also, in addition to putting it in my online modification, asked for extra salt and pepper. Well ladies and gentlemen either the employees don’t read thoroughly or they just don’t care because neither of those requests were answered. The sub tastes bland, lifeless if you will. I counted a total of 8 green peppers on the sub, and abt 6 banana peppers. If you want a sub prepared just how you asked by non stingy employees, try a different location. Especially if you actually want cheese on your sub, because quite frankly I can’t taste it either. Oh and don’t bother trying to write corporate and get in touch with a manager because they don’t care either. It’s frustrating, they ask for patience while you wait but it seems the customer can’t ask for quality meal preparedness while also being patient. 2/10 recommendation. Spend your money at a different location or business all together.
… moreraj gautam
Overall, great place for fresh, healthy, and tasty food with excellent customer service. I highly recommend this location and will definitely come back again!
… moreBrandon Laroque
This place off the rip got noted because I walked in with a friend. We both had to use the restroom and wash our hands. The confusion at the order line/ checkout area was blocking any movement to the back of the store. Now once I got to the bathroom I initially thought yuk but then I realized the bathroom was actually boss. It may look a little messy but look at the pic, it has everything that you could need in a public restroom including spray bleach solution to clean the surfaces you need to touch..it was actually impressive. The portions are small but very good. The employee handling the delivery orders to door dash and uber was very unpleasant and so was the woman checking us out. Wasn’t bad but there are much better Firehouse Subs..
… moreTony Pitorri
Ordered a Club Sub on white bread, which is supposed to include “crispy bacon”.
This is definitely not white bread, and there was no bacon anywhere in this sub.
Also, there was so much mayonnaise on this sub that everything between the bread would slide out with every bite.
Do better, Kayleb. Or don’t, I really don’t care.
Follow-up: This entire operation should be embarrassed by the generic response you give to every complaint. You can’t even bother to input my name in your generic response. Pretending that you care about poor customer service just illustrates how much you really don’t care at all.
… moreM
I’m literally writing this review as I’m eating. The food is absolutely amazing. This was my first time eating here I got the smokehouse cheddar and brisket and I’m not easily impressed but this place is very impressive. The service is absolutely top-tier. I’m an indecisive person and they literally were very patient while I decided what I wanted. The tea is actually really good and not too sweet, but just sweet enough the restaurant is very clean. I couldn’t be happier and whenever I’m in Hermitage, I will definitely stop by again everybody on this shift literally deserves a raise.
… moreterri bollin
Delicious, quick, hot and resonably priced food. Enjoyable atmosphere and friendly staff.
… moreRick Cowan
The last three times I’ve been in I have specifically told them no pickle yet every time without fail they always put it on there. Terrible listening skills by the staff. Do not come here if you want your sandwich prepared properly.
… moreRachel Thomas
Awesome place to come get you a sub sandwich and nice employees the old man came to our table and others and made us feel welcomed.
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