Don Martin
I have been a regular of this Pizza Hut location fir 3+ years because it was better than another location closer. But after tonight, Pizza Hut has lost my business.
I placed an order for carry out through the mobile app (as I normally do). Order was processed and app said it would be ready in 20 minutes. I arrived at location after 25 mins expecting order to be ready. The location was busy and my order was not yet ready. I was told 10 minutes. 10 minutes later, still no order. Another employee pulls up my order and dissappears to the kitchen. 20 mins later (now in store 30 mins) another employee asks for my name looks up order and dissappears to kitchen. ANOTHER 10 mins later, another employee asks for my name and now phone number to pull up order. He finds it and again, dissappears to kitchen. After 5 mins comes back with both pizzas ordered. No apology for wait, just shows the pizzas and slides them to me. Less than 5 min drive home and I realize the pizzas are barely even warm. Not fresh pizzas as I had expected after having waited for over 40 minutes in store, but pizzas that had appeared to have been lost for 40 mins, found and then just handed to me as if the problem had been solved. Only after calling back and talking to the manager (who remembered me) was I given a refund for pizza that is barely edible.
… moretodd holmes
Does this look like a large 2 topping pizza and 10.99 wings and a liter of starry. No it does not. I waited over an hour to be delivered this for 3 people I paid $35.93. I had to drive to the location for a solution and I was approached by some kid with a dirty coat justifies the order, im not sure who is running this store but there needs to be some changes. You can start buy refunding my money! DONT BUY HERE! GROSS AND DIRTY.
… moreEmma Carlson
Hire more drivers and in store employees. Stop being so cheap and ruining our experience with DoorDash. I’ve done everything from picking up to having delivery… It shouldn’t take an hour and a half to get a Pizza. We can tell when a pizza has been sitting for 30+ minutes. Disgusting. Hire more people. Better management. The in store employees are doing their best but whoever owns this place needs to stop looking at dollar signs and start thinking about overall quality. It starts at the top. I hope to come back to this review and give you a 5 star rating in the future. Thank you for responding
… moreEmilio Gaudin
I have been coming to this pizza hut for years and they always manage to do wrong with my order and it’s always the simplest thing. I always want extra sauces on pizza because if not it’s too dry and they ALWAYS manage to not put extra sauce. It’s a simple instruction and they have always been doing this to me for years and I have never complained about it until now. The Pizza Hut on Iliff always impressed me. I’ve done 20 orders there now and they have not let me down especially on something so simple. If you want something done right go to Iliff.
… moreJames Romero
I ordered a simple pepperoni pizza with wings. Pay the delivery fee and tip the driver. After an hour my order was still not ready and the doordash delivery driver that was delivering my order at him for me apparently they can’t work the “wing machine” I called the store multiple times trying to speak with someone to get an update somehow the store blocked my number so as soon as I dialed it it hung up. I tried to reach corporate office and customer service of Pizza Hut but it gets you nowhere it just says call the store you ordered from. Really the worst and all around the worst and terrible experience. The best thing that could happen is I get my pizza with no wings that I already paid for and no one to talk to about a refund
… moreHolly Porter
Wow. I have not been to Pizza Hut in years and will not be back. We ordered a pepperoni pizza with light cheese and it looks like they dumped several cups on it. The other pizzas also had tons of cheese on them and there was so much cheese, it wasn’t even cooked – it was still shredded and cold in the middle of the pizza. Didn’t even get the correct pizza made – missing half of the ingredients. Breadsticks had no butter on them and were hard as a rock. $50 down the drain. What a waste. I will go anywhere else but here. Blackjack, Dominos, Jets, Godfathers, even Marcos is better than this.
… moreHeather Young
I am the President of Emergence Co, a non-profit hosting support groups for DV survivors. The ball was dropped for our first group’s food, and one hour before starting, we realized we had nothing to serve. This location stepped up and donated 10 pizzas last minute for our survivors and their children. This took so much stress off of us and provided a comfort meal to women and children experiencing the most difficult times in their lives. Thank you so, so much! Not only for your generosity but also for the last-minute accommodations. We here at Emergence cannot thank you enough
… moreKatherine McCain
I went into my neighborhood Pizza Hut after placing a carryout order for just a flatz pizza. There was a man assisting a customer at one register, and a woman standing at the other, I stood in front of the woman, she walked off, a man came in after me and the man at the first register assisted him. When he was done with the customer I informed him the aforementioned and told him the woman was rude and I was before the man he just assisted, no response, asked my name, provided it, then he requested my number, provided that as well, since I was overlooked I said to the man , if my order is not ready, I will take a refund, he said okay it’ll take 7-10 business days, I inquired why and while still in mid sentence, he started stating their refund policy, at this point, I’m upset because this is just ridiculous, told him we both cannot speak at the same time and if me, the customer is speaking, maybe he should be quiet and listen. He kept talking over me to which a female with burgundy hair came over and stated she is the manager, and the first thing I can do is calm down, I’m not hollering but I am rightfully upset as I forgot to mention the initial woman came back to the second register and started assisting someone else, I had informed her that when I came in I stood right in front of her and she walked off and that was rude, she laughed it off and I told her it was not funny. Please understand that had she not laughed in my face and he had not spoke over me, and then the so call manager tell me to calm down, I would not have got upset. We’re talking about 1 little flatbread pizza. I was told he would give me a refund and to not come back into the store again, best believe, I won’t ever order from Pizza Hut or visit that store ever again. This could have been a teachable moment for both employees but turned into a lost customer for life and I mean that, I don’t go where I’m not welcome.
… moreNikita Dreas
Edit: a year later I tried this store again. I asked for a call when my order was delivered as I was omw home and my roommates were asleep. Your employees apparently can’t follow delivery instructions because my partner, nor I never received a call and I arrived to cold pizza on my porch. Thanks
There’s no point in contactless delivery if they have to see you when they pull up.
I’m also hearing impaired and in my directions explicitly asked that they text my number when they arrived and instead they chose to call. Didn’t feel very disability friendly
Ordered a thin and a hand tossed, received two thin crusts, both over cooked. Cinnamon rolls also over cooked.
Won’t be ordering from this location again.
… moreColo. Native
I’m surprise delivery orders aren’t bagged for GrubHub to ensure it’s not been tampered with! My wings didn’t have a “sealed at the hut open by you” sticker on it and looks like it may be missing a couple. Also the Melt was burnt. I also asked for utensils to be included, and they weren’t. And to top it all off the cookie is burnt too!!!
I called to let Pizza Hut know, and the kid that answered, had justification for everything. There’s a reason why we have 2 ears, and 1 mouth… pls use more ears and less mouth. Thank you.
… more