Alex Lujan
My drink wasn’t topped properly with enough pumpkin spice topping. The topping on my drink is smaller than a pinch. Seems like they forgot and dropped a little in the hole. The drink is still good but those little details of making a drink properly and not skimping on ingredients are what keeps customers satisfied and them coming back. Guess it’s time to only support local coffee shops.
… moreJessie Box
Came to the drive-through just to be told that their headsets were down that if I wanted to order, I would have to come inside so in order but to get out of the drive-through I gotta go around and there’s a lady at the window getting her order smh I’m sick. I wasn’t trying to get out of the car, but they took her very disappointed in the customer service I received, and then having to be stuck behind a car waiting for her drink! I will not be back to this location. It’s ridiculous.
… moreTy-Lynn Tapia
This location needs better training and management. I went today to order a venti pumpkin spice latte, a venti carmal frappuccino with extra carmal drizzle and ADD 2 shots of affogato to the cup I also ordered a espresso on the side. I told the lady 3 times about the order at the drive up. We I went to the window no one repeated my order and just charged me I thought it would be correct after repeating myself. But when I got my order it was wrong the employee looked at me like I was stupid and didn’t know what affogato was so I explained to her since she didn’t ask anyone. After expressing my concern they fixed it but didn’t give me my side I ordered. The manager came to the window and rolled her eyes and just laughed as we walked away. Poor service and management.
… moreTiani Perkins
This Starbucks is just around the corner from my house and we recently visited. It is clean. The workers are super friendly. The food and drinks are delicious as expected from any Starbucks. And I really liked the art and decor inside. It paid great homage to the Native roots here in New Mexico!
… moreBrian Eagan
Friendly staff, efficient, clean, quiet. The breakfast burrito served warm and it was fresh and delicious. The drinks were delicious. It was not crowded in lobby. No line to order at cashier. Many empty tables and chairs. Well organized place.
… moreShelby M
As an avid Starbucks drinker, this location is by far the worst location to visit in Albuquerque. It is the most unethical, unprofessional, inefficient and messy store. The female staff members make the interactions insufferable (they lack customer service). I’ve given this location several opportunities in hopes that I had gone on a bad day. However, they are consistent in making drinks undrinkable because of how horrible they taste, not being able to keep up with the traffic they get and allowing for their bad days/moments to bleed out onto customers. Opportunities would be to revamp the staff, more thorough training on customer service (especially since they are the face of the company), and basic training on handing clean cups rather than sticky, messy all around. Also, follow preexisting instructions on how to make drinks correct and flavorful. The female staff primarily make it seem as though they are being held against their will. If you decide to stop here because it’s on the way, be sure to order on the app rather than in person, because even placing an order feels like an argument at this location. It’s a shame that we as consumers are gladly willing to spend our hard-earned money and understand that there may be wait times, only to be discouraged after the first interaction/sip due to low quality. Any other Starbucks location is a better option at this point and an additional 5-minute drive is worth it.
… moreJasmineRose
My favorite Starbucks by far. Gibson location always gets my matcha right! Every time I go to a different location the matcha is clumpy and nasty like they don’t put love into making it. But Gibson gets it right every time also Gibson’s staff is amazing and always welcoming. Good job & thank you guys!!
… moreRon Davis
The only issue I have with this location, is its location. It’s hard to get into and out of. Too close to a freeway exit and entrance. Other than that, great service.
… moreRichard C
I went for brewed coffee now starbucks uses a kcup like individual serng so,I asked for a pour over ant the person behind the counter rolled her eyes. I immediately left. I won’t be going back
… moreR Dissassa
My first visit very friendly and Pleasant and even wrote encouraging messages on the cups
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