Josh L
I ordered from this location via doordash pickup. I was given a 27 minute pickup time. I arrived on time, and proceeded to stand and wait for 45 minutes before my food was prepared. It came out good enough, and would be a good enough value if it weren’t for the roughly hour and 15 minute delay between placing my order and actually receiving my food. They were, admittedly, a little busy, and it ramped up while I was waiting as the dinner hour set in, but it wasn’t busy enough to justify such a long wait.
Edit: it took a further 40 minutes on top of that for them to complete my order in their system, allowing me to close out the doordash order and leave a review there.
… moreClarissa Summers
Ordered through DoorDash. Wings are not done. All four boxes! Rubbery skin and not smoked as ordered. Definitely not what is pictured on their menu. Paid for two ranch dips and was not given them. I will not be back.
… moreDemetria Smith
The wing sauce is what the 2 stars are for. This place has not been consistent for the past few months. Anytime we order bone-in wings they are either under-cooked, rubbery and lacking sauce or just right. Unfortunately, restaurants shouldn’t play with how you cook chicken. Plus, when you order online, you can’t ask for your bone-in wings to be fried hard, cooked well or add any comments at all. Its my order, so why can’t I add comments?!?!
We only ordered because its what my brother wanted for his birthday and he got boneless wings, which looked dry and not properly saved at all.
I will NEVER order from this place again especially after spending $60+!!
… moreBonnie Chudyk
Gave them a second chance after a very poor experience the first visit. Second order even worse! Wings under cooked, ordered sauces on the side and didn’t receive them, curly fries soggy! Called manager and he hung up on us before we even explained our issues! Was told Chilis cooks them and sends them out and not responsible for food after cooking!!!! Rude, disgusting, and would never visit Chili’s or order Wings from, its just wings, ever again!!! I’d give them a -10 if i could!
… moreJae Foster
Placed an order for lunch today. I ordered a boneless wing combo. Picked it up, went back to work. Then discovered my fries were missing. Tried to get in touch with the company, was not successful. I called chili’s through whom which they operate with.. they could not help as far as payment. Was not able to go back for them bc I’m at work. No customer support at all.
Update: After leaving information for issue online, someone emailed me very swiftly and issued a refund of $5. I’m very pleased so I updated my rating to a 3 star only bc there should be an easier way to contact regarding an issue of funds.
… moreStefanie Neuens
First time ordering. Ordered online delivery by door dash. That was fine. Got the bone in garlic parm. Mild. Um no that was very spicy I couldn’t eat but 3. The ranch was water, it didn’t even stay on the wings. Order 3 pack samper desert. They came and all 3 Hershey chocolate. Not 1 of each. I tried calling a cpl times and nobody answered.
For the price I paid I was very disappointed.
… moreCody j
Ordered on the site and it took me too DoorDash. I ordered a combo with 3 sides of Bleu cheese. DoorDash sucks and ruined my order so now I’m waiting on 3 sides of Bleu cheese. I can’t call them to cancel my order because they don’t advertise their number.
… moreMary Barber
I order in bone wings, I received two types of wings small and very large wings like drum sticks. Which they wasn’t completely cooked because they was so huge and they still had the hair on them as if they were not clean. I can’t eat wings with the hair stuff on them. Will not order again. First time and last.
… moreTammy Pendergrass
Order supposed to be ready at 4:56. I get there 5:12. Still not ready. Wait 5 mins they said. 15 mins later I walk in. Same chic makes me repeat my name as if she just didn’t talk to me. She bags it up and gives it to me. Wings were cold!!! Plus I paid a 20 percent tip. Why??
… moreJamichael Berryman
SAVE YOU TIME AND MONEY!!! I have ordered from this place for the last time the staff is rude and food is great if it doesnt come burnt and all smashed up… I ordered lunch from here today. My wings came out very burnt I couldn’t even eat them they got tossed because when I called to let the store know about the problem they told me there was nothing they were going to do and laughed then hung up the phone. I then called back and asked to please speak to a manager after being hung up on and the same person that hung up answered when I called back and acted like he couldn’t hear me when asking to talk to a manager. And then again hung up the phone on me.this place should get its stuff together. I have eaten at the location in Charlotte and it’s great so I know the food is good that’s why I order but never again from the rock hill store.
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