Deeɑne McNeal-Norwood (D.M.G.)
This place was awful! Dirty, empty, a child running around in the back and then slamming the front door. I got my order fairly quickly. But the place was dirty and the soda fridge was empty. Bare walls. Can’t hear the girl talking to you at the register because of a clear plastic hanging in front. Had to put my head down to the bottom near the counter to hear her. I don’t remember Papa Murphy being so yucky. I remember getting these huge monster professionally wrapped pizzas with instruction cards on the bottom. I remember the pizza was Hella good. This was not good. The cheese bread is a joke! And disgusting. There were boxes of their store stock on the floors and not up on racks like they should be. With clothes lying on them. The area where they keep the ingredients was an absolute mess! At first, I thought maybe because they had gotten busy. But then thought shouldn’t they be cleaning as they go? It really was dirty in there. The walls, glass on the front door, and the plastic between the register and the customer were filthy, food was everywhere. A lady who was older than the two girls who I’m assuming is their manager (or their mother?) Was there and all three had long hair and not one of them had their hair up!! The two making pizzas (the manager and girl) didn’t have gloves on. I was instantly taken back when I first walked in there. My first impression was not good and had I not paid for my pizza online, I would have turned around instantly and left. Absolutely do not recommend going to this location. There were pictures in the reviews of cockroaches on the floor in the lobby. Yuck!!
… moreTarri Becknell
I used to like Papa Murphy’s, but lately it hasn’t been worth it. The store always seems short-staffed when I visit, and the portions have gotten smaller while prices have gone up.
Two salads came in new packaging that’s noticeably smaller, but they still charged full price. The keto pizzas were also much smaller than before—barely any food for the price. Spent about $40 and it didn’t come close to matching the value. Not returning.
… moreYoung Adrian
I placed and paid for my order online. I called this location to confirm my order which I was the notified that one of the ingredients wasn’t available. I proceeded with canceling my order and at that point was verbally notified from the employee that I would be receiving my refund between 2-3 business days. All good typical online or debit card refund. This was on the 8th. It is now the 17th and I have NOT RECEIVED A REFUND! I’ve called multiple times and have not been able to speak to the owner at all. I’ve spoken with multiple employees which all seem to have the different responses. I was notified via text a few days ago from an employee stating that the owner should be refunding my money with 1-2 days and still of course no refund. My order was a total of $51.75 I’ve now proceeded with a dispute through my bank. This is unacceptable. No issues with the employees because at the end of the day they just work there. For the owner on the other hand I’m a customer and for it to have been 9 days a total of 6 business days and still no refund is not only unacceptable but also unprofessional.
… moreTrisha Velasquez
Omg my total was $78 for 4 pizzas, no discount offered.?! I decided not to get it and went and ordered online. I ended up getting 5 pizzas for a total of $43. What a rip off, even at $43. I still have to cook it myself. No more Papa Murphy’s for me.
… moreProphetess Mona Fambro
Whatever you do, don’t go to this Papa Murphys! Burn out all your gas if necessary to go to a different location. I love Papa Murphy’s and have been a regular customer since they came to Sac. My regular store was Elk Grove Blvd and they were very good. If they got your order wrong, they were quick to make it right. When I moved to South Sac I went to the closest location, believing the same quality of product and standards would be the same… Boy, was I wrong!! Each time I ordered from them the pizza was wrong, the crust bad and the service horrible. When I complained to management, that was a joke. Because they did worse than the staff. I believe in giving folks chances but this location abused all of them. The last straw was when I ordered online at 230pm for at 430pm pick up. Got there at 430 only to wait 15 minutes before being helped then have them tell me that they hadn’t started my order. I waited another 30 minutes for them to make 2 pizzas. When I baked the pizzas the crust was thin and old tasting! I will never go back to that Papa Murphy’s ever again, and if you want a pleasant experience and fresh pizza, don’t go there!!
… moreCherry Lemonade
Sarah is the absolute worst. Wiping the cotton mouth from her mouth while making the pizza. She forced me to pay BEFORE she made the pizza only to be unhygienic. When I asked for my money back she refused and stated she doesn’t have access to do that and that ADAM was the only one. Not eating this pizza will hold onto it to return it for my money. I wear a body camera and was recording on my phone. Whispering to her and she called me aggressive. A person like Sarah does not need to be in customer service. Corporate will be contacted as well as the Sacramento Health Department and Californias department of Health Services.
… moreVicki Patterson
The pizza was so delicious and the kids working in the store were doing a great job!
… moreDarren Spencer
Super clean and service was quick and easy.
Meal type: …
… moreMichael Allen
The Bomb indeed always Fresh and to go home and just put it in the oven is just a plus..and my son Timothy just Enjoys the Taste all around… GODFATHER M.A…
… morechristine brown
I love the veggie pizzas, however it has less veggies on it than the amount of meat on the meat toppings.
… more