

Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Order and Reservations
Order: Order online
Related Web Results
Sandwich Shop & Gourmet Subs in Terrell | Jimmy John’s 4641
Jimmy John’s Locations in Terrell, Texas
Sandwich Catering in Terrell – Jimmy John’s Locator
Reviews
Thank you Mari and Sarina.
Terrell Tx jimmy john stay away
I only gave four stars because they knew we were coming. We will see how they do next time when they are not expecting us…
I’m writing to express my disappointment with a recent experience at your Terrell, TX location on 12/17/24. We understand that the end of the shift can be a busy time but, Despite arriving at 9:30 PM—well within your advertised hours of operation (closing at 10 PM)—my group was not acknowledged by the staff. They were cleaning and made no effort to greet us, explain why we couldn’t come inside, or provide a sign indicating that the store was closed early. Adding to our frustration, there were no other customers present at the time, which left us feeling that the staff simply didn’t want to serve us.
It’s particularly concerning that this location has only recently opened and is already sitting at a 3.8-star rating on Google Reviews. This suggests that our experience may not be an isolated issue, but part of a larger pattern that should be addressed.
We’ve always appreciated Jimmy John’s for its service and quality, which makes this encounter all the more disappointing. We hope that this feedback can help improve service at this location so that it better reflects the brand’s standards.
Thank you for your attention to this matter.
so i went by the discount tire to service my jeep and thought l’d grab lunch newrby… i walked into Jimmy John’s and there was only 1 lady in front of us physically at the store. the cashier greeted us promptly and was nice. She then turned to help her coworker make sandwiches. They were the only 2 working. After more than 5 minutes of standing at the register with no one taking our order, I was thinking to myself “okay, relax, it’s only 2 people working”… our order is finally taken, and we sit to relax and wait for our food. No kidding, 20 minutes later, still no food. I then walk up to the guy making the sandwiches and say “excuse me sir, I’ve noticed that cars in the drive through are getting serviced way quicker than ppl here inside the restaurant.” He looks at me and says “sir, i literally don’t know what’s going on right now.” I said, “I know it’s busy. Any chance you can make our sandwich next?” He agrees and asks which 2 sandwiches. 10 minutes later, he comes with our sandwiches, and apologizes for the wait. I then open my sandwich and realize there is ONLY lettuce and mayo, NO MEAT.
I then take my sandwich to the cash register and let the lady working know what’s happened, that i received bread and mayo. She looks embarrassed, apologizes, drops everything and then focuses on my sandwich.
This all took about 40 minutes.
While I love Jimmy John’s, and have driven 10 miles out of the way for it, this experience has left a sour note.