


Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Address and Contact Information
Address: 2267 NE Burnside Rd, Gresham, OR 97030
Phone: (503) 667-4488
Website: https://www.dairyqueen.com/us-en/Locator/Detail/?localechange=1&store-id=5817
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Reviews
The wife used to get blizzards and adored them. Lately, they aren’t mixed or have little to no ingredients in them (like an M&M will have 2 pieces of candy in the big cup of ice cream).
On top of that, I tried the malts from a different location and it was amazing. I decided to start ordering them from this place near my house. First order was the Large Hot Fudge Malt. They added barely any flavoring at all. It was disappointing. This time, I ordered a Large Hot Fudge Malt AND paid an extra dollar just to put extra hot fudge, that way I knew it would have enough of the flavoring. The delivery driver dropped our order off. My wife’s blizzard wasn’t even sealed (the driver had a picture showing that it wasn’t them, the location had the drink unsealed on the counter in the carrier). My malt was pure white. It was plain! Not even vanilla flavoring or anything. It tasted like frozen cream with malt powder.
It also took many phone calls over the course of an hour to finally get ahold of someone. When they finally answered, I asked what I just received since I ordered a Hot Fudge Malt with EXTRA fudge. The guy said “Ohhh….yeah. Well, if you bring it here I’ll replace it.” I explained that I don’t have a car, hence why I ordered a delivery. He told me that it’s either I walk the 2 miles there (I’m disabled using a cane by the way), or there’s absolutely nothing that he can do.
You read that right! No comping, no refund, no sending the driver back out, no emailed gift card for the amount of my drink, no store credit, absolutely nothing! This guy also said that he is the shift lead there. So he is in charge and refuses to make this right.
I will be calling corporate in the morning. Obviously someone needs to be retrained. Not only for quality control and ensuring orders are completed correctly, but also for how to properly take care of a situation. If they can screw up so badly multiple different days when someone simply orders 2 little cups, who knows how badly they will ruin your entire meal. Do not order from this location until the district manager gets involved.
EDIT TO ADD: The reply below from the alleged owner proves the lack of foresight and customer service in the situation. They say to contact the delivery service and that they have no control over that. Door dash would have no liability in the store making a mistake on the order. Therefore, they do not reissue a delivery for this. As for the other solution, the idea is “We completely ruined your order that you had delivered? Walk 2 miles down here and we’ll give you the same order.” No delivery, no meal thrown in (to a customer feels like they’re getting taken care of, to a store it costs around $1.12 in food / labor loss), nothing possibly extra at all. Simply to go all the way down there and back for your drinks they already screwed up. There are many options that can be utilized, I worked as a DM in the service industry for many years, the management of this establishment obviously does not wish to utilize their options. Instead, they do not mind losing customers while making excuses. Disgraceful.