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Visit your local KFC® at 13715 Q Street for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Hours
| Wednesday | 10 AM–10 PM |
| Thursday | 10 AM–10 PM |
| Friday | 10 AM–10 PM |
| Saturday | 10 AM–10 PM |
| Sunday | 10 AM–8 PM |
| Monday | 10 AM–10 PM |
| Tuesday | 10 AM–10 PM |
Address and Contact Information
Address: 13715 Q St, Omaha, NE 68137
Phone: (402) 895-2600
Website: https://locations.kfc.com/ne/omaha/13715-q-street
Order and Reservations
Order: Order online
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Last Updates
Reviews
Charles S. Jones Jr.
I can’t tell you how disrespected I felt after picking up $50 of Kfc, The chicken looked and taste reheated. It’s 8:30pm and Austin S. The manager on duty told me they would not be cooking anymore chicken tonight. When they close at 10pm. So if this is your best and you don’t close until 10pm. Then you need to close your doors. Who has $50 to buy a family dinner, to face such arrogant disrespect. I am beyond pissed off.!
We came for dinner and paid for dinner, But the Blatant disrespect was not warranted. I’ve had my fill with this location. All I ask for was fresh chicken that was reasonably hot and visibly appetizing.
… moreWe came for dinner and paid for dinner, But the Blatant disrespect was not warranted. I’ve had my fill with this location. All I ask for was fresh chicken that was reasonably hot and visibly appetizing.
Kai Yang
Paid almost $40 for their 20 wings for $20 and $2 chicken pot pie I had to pay extra 10 minimum to get the the $2 deal. Guess what that chicken pot pie was so old it was hard as a rock no sauce and the chicken they claim was fresh look burnt black and brown saturated hot mess of nastiness. Contacted the gm and even the some district manager called and berated me and was rude and condescending and even hung up. They have serious food quality issues and would be careful eating their food as it was obviously not looking safe to consume and their management made every excuse, but to take any accountability shows why I would not trust their safety of any food they sell. Look at the pics!!
… moreJacob Wilson
Ordered two combos. Had 1 item missing and 3 total incorrect. Manager was unapologetic and kept saying well you didn’t order them. After walking back to her order screen she then remade them. Never an apology and always accusatory. This happened 02/28/2026 @ 120pm. This manager could use some additional training in customer service. Also order preparation considering she was the one fulfilling orders. Won’t be back to see if she ever improves.
… moreRiley Jensen
If I could give this place 0 stars I would. I am extremely disappointed with my experience at this KFC location. It took over an hour to receive my food, which is completely unacceptable for a fast-food restaurant. When I asked the manager about getting a refund due to the excessive wait time, I was told I could not receive one in-store and would have to go online. This is simply not true and felt like a dishonest attempt to avoid resolving the situation properly.
The manager was also highly unprofessional in the way they handled other customers. I personally witnessed them telling another frustrated customer that they could either get their food or a partial refund, but not a full refund, despite the long delay. The situation escalated to the point where the manager called the police on the customer simply because they were upset after waiting over 30 minutes without receiving their order. This was an unnecessary and excessive response that made the environment uncomfortable for everyone in the restaurant.
Multiple customers ended up leaving before receiving their food because of the extremely long wait times. Shockingly, their orders were not even ready until 30–60 minutes after they had already left. The only compensation offered to customers was a free drink worth about $2, which is completely inadequate given the circumstances. Nearly every customer in the restaurant was complaining about how long the wait was, and it was clear the situation was poorly managed.
Overall, this was one of the worst customer service experiences I have had. The lack of professionalism, poor communication, excessive wait times, and refusal to properly resolve issues is unacceptable. This location clearly needs better management that knows how to handle customers respectfully and run the restaurant efficiently. I strongly recommend that corporate address these issues and replace the current manager with someone capable of managing the restaurant properly.
… moreThe manager was also highly unprofessional in the way they handled other customers. I personally witnessed them telling another frustrated customer that they could either get their food or a partial refund, but not a full refund, despite the long delay. The situation escalated to the point where the manager called the police on the customer simply because they were upset after waiting over 30 minutes without receiving their order. This was an unnecessary and excessive response that made the environment uncomfortable for everyone in the restaurant.
Multiple customers ended up leaving before receiving their food because of the extremely long wait times. Shockingly, their orders were not even ready until 30–60 minutes after they had already left. The only compensation offered to customers was a free drink worth about $2, which is completely inadequate given the circumstances. Nearly every customer in the restaurant was complaining about how long the wait was, and it was clear the situation was poorly managed.
Overall, this was one of the worst customer service experiences I have had. The lack of professionalism, poor communication, excessive wait times, and refusal to properly resolve issues is unacceptable. This location clearly needs better management that knows how to handle customers respectfully and run the restaurant efficiently. I strongly recommend that corporate address these issues and replace the current manager with someone capable of managing the restaurant properly.
S L
Not so great all around.
Polite drive through gal.
I live 4 miles from this location and when I got home Open up my sandwich to inspect as I do with take out.
The chicken sandwich has been sitting under the heat lamp too long. It had a different colored crust to it and was a bit like rubber.
I was hesitant going in as there wasn’t anyone in the drive through. The Taco Bell next door was poppin.
I went ahead and gave it a shot but unfortunately it didn’t pan out and the food had been sitting under the heat lamp too long.
Careful. Don’t let food just sit under the lamp. There are times for a reason. just keep one piece at perfect temp if waste is an issue during a slow or break in customers. Or, better yet, let the customer know it will take about 4 minutes on that chicken. A fresh piece nice and hot is better than rubber.
Mashed potatoes’s gravy has huge lumps, at least I hope they are lumps. One is huge!
Someone contact me please.
… morePolite drive through gal.
I live 4 miles from this location and when I got home Open up my sandwich to inspect as I do with take out.
The chicken sandwich has been sitting under the heat lamp too long. It had a different colored crust to it and was a bit like rubber.
I was hesitant going in as there wasn’t anyone in the drive through. The Taco Bell next door was poppin.
I went ahead and gave it a shot but unfortunately it didn’t pan out and the food had been sitting under the heat lamp too long.
Careful. Don’t let food just sit under the lamp. There are times for a reason. just keep one piece at perfect temp if waste is an issue during a slow or break in customers. Or, better yet, let the customer know it will take about 4 minutes on that chicken. A fresh piece nice and hot is better than rubber.
Mashed potatoes’s gravy has huge lumps, at least I hope they are lumps. One is huge!
Someone contact me please.
Ron Arby
Drive through, waited over 20 min for 2- 5 pics strips meals. I finally had to go in to get my order. Got home and found I was missing 1 strip and had no biscuits. Stay clear of this KFC.
… moreChristy Lynn
This place is trash. The manager is so rude. Found paper in my food. Literally needs to be shut down.
… moreChristy Bradshaw
I made an online order. In my driveway, ready to head over, and the shift lead called and let me know they were dropping fresh chicken right now. I was really impressed with the outstanding service. Thank you 137th and Q st KFC crew. You made it an awesome dining experience!
… moreKat Chereck
Placed a pickup order & was supposed to be ready by 6pm. Order wasn’t ready until 7pm. We waited a full hour. One person working. Cherry on top – he forgot the sauces & wouldn’t give them to us unless they were listed on the pickup order. Terrible service.
… moreMali Thornton
I waited over 30 minutes for my food and watched multiple customers leave because nothing was coming out. Even after they left, their orders still weren’t ready until much later. It was obvious the place was completely disorganized.
The person running the store handled it poorly. They argued with customers, refused to give proper refunds, and even called the police on someone who was upset about the delay. Offering a cheap drink as the only apology was a joke.
This location is being run into the ground. It needs new leadership.
… moreThe person running the store handled it poorly. They argued with customers, refused to give proper refunds, and even called the police on someone who was upset about the delay. Offering a cheap drink as the only apology was a joke.
This location is being run into the ground. It needs new leadership.