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Find your nearby Pizza Hut® at 2922 Mason Rd in Katy, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
Address and Contact Information
Address: 2922 N Mason Rd Suite 110, Katy, TX 77449
Phone: (281) 398-1866
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Reviews
Ashley L. Gorum
OMG…
I ordered 1 lg pan meat lovers, 1 lg pan supreme, 16 bbq wings, cheesy bread and cinnamon rolls. My food was amazing… the pizzas were beautifully made & cooked to perfection. Shocker, right? My wings were hot! The pizza & bread sticks were cheesy. My expectations weren’t high at all, initially. BUT, my experience today puts Pizza Hut back at the top of my list. My food was prepared with love I was so pleasantly surprised that I had to call the store to give praises… because in a world full of complainers, I had to let them know that expectations were exceeded. I haven’t been this pleased with my pizzas in a lonnnng while. I spoke to Mr. Tim who was grateful for the feedback. He & his crew set the bar extremely high today!!! I will definitely be returning soon ☺️ Thanks
… moreI ordered 1 lg pan meat lovers, 1 lg pan supreme, 16 bbq wings, cheesy bread and cinnamon rolls. My food was amazing… the pizzas were beautifully made & cooked to perfection. Shocker, right? My wings were hot! The pizza & bread sticks were cheesy. My expectations weren’t high at all, initially. BUT, my experience today puts Pizza Hut back at the top of my list. My food was prepared with love I was so pleasantly surprised that I had to call the store to give praises… because in a world full of complainers, I had to let them know that expectations were exceeded. I haven’t been this pleased with my pizzas in a lonnnng while. I spoke to Mr. Tim who was grateful for the feedback. He & his crew set the bar extremely high today!!! I will definitely be returning soon ☺️ Thanks
Nick Province
Sad to say Pizza huts pizza has just really been lackluster the last few times we’ve ordered there. I keep trying hoping it will be how I remember but it’s not. 3 pies were 80 dollars once tax and tip were added and it just was so underwhelming for the cost. Pizza hut was always the standard in which other pizzas needed to strive for and I grew up with it so there is some nostalgia that kept me trying but I believe this was the last try for us.
… moreGiselle Sandoval Varela
I ordered online and the food was late. While I was waiting for the order the lady was complaining the whole time about her boss and how he scheduled her by herself on a Sunday. She tried offering me free stuff we already paid for. We declined all free items. We realized a few items in our order were wrong/ super messy when we got home. Management should do better at scheduling and not putting the workload on 1 employee.
… morecped82
I was trying to order some pizza with an online discount code that was not working. After attempting to speak with a manager at a different location, they not only were not helpful but very rude.
I called this location and the manager Matt went above and beyond. He was very helpful and while he couldn’t honor the full coupon because it was an online code, he definitely went out of his way to do everything he could for us. This location will have my business from now on.
Great customer service and great pizza! Thank you Matt!
… moreI called this location and the manager Matt went above and beyond. He was very helpful and while he couldn’t honor the full coupon because it was an online code, he definitely went out of his way to do everything he could for us. This location will have my business from now on.
Great customer service and great pizza! Thank you Matt!
Miguel Diaz
Poor quality stuff crust pizza, straight to dumpster, will never purchase Pizza Hut again.
… moreKia Cooper
Okay… finally…SO sorry guys…. I’ve been ordering pizza from (you) this particular location for years and now really feel compelled to recognize your/their consistent good quality AND service. Keep in mind that I personally have certain unusual tastes… like every pizza HAS to have extra sauce (and then some lol)…. I’m the pickiest person ever and as unusual as it sounds (my hubby hates me, ha) I actually don’t care if my veggies fall off due to lack or cheese/xtra sauce, but actually theirs don’t! They always make it exactly as I want it to be as if they know my medical history or something, haha. And I doubt they know, lol. This Pizza Hut…. I want ya’ll to know I appreciate it. I order a LOT of pizza lol, I have to, lol. The domino’s nearby that delivers to me is just awful and I’ve always like Pizza Hut better anyway. I like little Caesar’s too but they DoorDash now and I feel I’m wasting money (Pizza Hut is still better). This is one of the few places I can order from and they deliver it directly and promptly. That’s really nice. The pic doesn’t do it justice, btw (pan pepperoni, pan pepperoni/mushroom, stuffed crust pepperoni, bell pepper,mushroom)… like I said… I like extra sauce and light cheese…so what other ppl find weird, well I like it, lol. They do what I ask without trying. It’s just nice to know you’re getting what you pay for.
OH and this shld be known… I once I accidentally didn’t order extra sauce on the side (or not enough… I have medical issues w swallowing), and the delivery guy insisted on going back and bringing it back to me. Come on… who does that?! Great place. I really do wish I could recall his name, but Pizza Hut? I’m hoping you could look that guy up and give that delivery guy some props. (it was some time ago, though) Thank you for being a trustworthy franchise! I’m a nanny for multiple families and work 4 jobs and then some and I JUST need food to have one hand on the go… I can always trust you!
Lastly I’ll just mention that the few times I have had the energy to pick it up (I’m sooo lazy I work too much) they’re SO super friendly! The icing on the cake! Thanks guys! This has been years overdue! So sorry! I hope this helps ppl know you’re awesome!!!!
… moreOH and this shld be known… I once I accidentally didn’t order extra sauce on the side (or not enough… I have medical issues w swallowing), and the delivery guy insisted on going back and bringing it back to me. Come on… who does that?! Great place. I really do wish I could recall his name, but Pizza Hut? I’m hoping you could look that guy up and give that delivery guy some props. (it was some time ago, though) Thank you for being a trustworthy franchise! I’m a nanny for multiple families and work 4 jobs and then some and I JUST need food to have one hand on the go… I can always trust you!
Lastly I’ll just mention that the few times I have had the energy to pick it up (I’m sooo lazy I work too much) they’re SO super friendly! The icing on the cake! Thanks guys! This has been years overdue! So sorry! I hope this helps ppl know you’re awesome!!!!
Jaquelyn Campbell
I just have to say that the manager who was in the store to greet me tonight (around 12:30am) was so nice and accommodating. At first there was a coupon issue, which he cleared up immediately, and at the end of the day, the mistake was on my part, which he didn’t point out, I realized it immediately. Really nice customer service, not to be taken advantage of, which I’ve noticed happens in these parts sometimes. Great restaurant. My pizza was so hot and melty. Literally the best pizza I have ever had from this location tonight. Management on point.
… moreBeauty Bee
Had a great personable experience here! Bob is such a great guy!! He was attentive and kind during placing the order for carry out and also upon pickup. The pizza also looked and was delicious. Just a really great Pizza Hut experience and the fellas there were really kind and professional!
… morejay othman
Absolutely unacceptable experience — dangerous mistake and poor customer service.
I placed an order at Pizza Hut located at 2922 Mason Rd, Katy, TX 77449 for a Large Hand-Tossed Veggie Lover’s Pizza with added beef. Instead, what I received was something that resembled a Supreme Pizza, containing pepperoni and sausage — both of which are pork-based. I am Muslim, and eating pork is strictly prohibited in my faith. This is not just a simple order mistake; this is a violation of deeply held religious dietary restrictions and could have had serious implications.
Upon realizing the mistake, I immediately called the store. I spoke with someone named Bow, who displayed very little empathy or accountability. He initially said that the best he could offer was a refund without a replacement pizza — essentially telling me I would have to go without food despite the mistake being entirely on their end. To make matters worse, Bow claimed he couldn’t issue the refund because the manager wasn’t there.
After a frustrating back-and-forth, Bow finally agreed to process a refund and said he would send someone named Bob to handle it. Bob returned to collect the incorrect pizza and handed me $30 in cash, but did not return the tip I had already given for the delivery — which is incredibly unprofessional and inconsiderate under these circumstances.
This entire experience was appalling from start to finish:
Gross negligence in preparing the correct order.
Total lack of cultural/religious sensitivity.
Unprofessional customer service, with little effort to make things right.
No replacement meal offered, leaving me without dinner.
Partial refund with no reimbursement for the tip.
As someone who has ordered from Pizza Hut for years, I am incredibly disappointed and will never order from this location again. I strongly urge others — especially those with dietary restrictions — to be cautious when ordering here. Mistakes happen, but this store’s inability to properly address their error with respect, urgency, and decency is unforgivable.
Pizza Hut corporate should be made aware of how poorly this location is managed. This was more than just bad service — it was disrespectful and careless.
… moreI placed an order at Pizza Hut located at 2922 Mason Rd, Katy, TX 77449 for a Large Hand-Tossed Veggie Lover’s Pizza with added beef. Instead, what I received was something that resembled a Supreme Pizza, containing pepperoni and sausage — both of which are pork-based. I am Muslim, and eating pork is strictly prohibited in my faith. This is not just a simple order mistake; this is a violation of deeply held religious dietary restrictions and could have had serious implications.
Upon realizing the mistake, I immediately called the store. I spoke with someone named Bow, who displayed very little empathy or accountability. He initially said that the best he could offer was a refund without a replacement pizza — essentially telling me I would have to go without food despite the mistake being entirely on their end. To make matters worse, Bow claimed he couldn’t issue the refund because the manager wasn’t there.
After a frustrating back-and-forth, Bow finally agreed to process a refund and said he would send someone named Bob to handle it. Bob returned to collect the incorrect pizza and handed me $30 in cash, but did not return the tip I had already given for the delivery — which is incredibly unprofessional and inconsiderate under these circumstances.
This entire experience was appalling from start to finish:
Gross negligence in preparing the correct order.
Total lack of cultural/religious sensitivity.
Unprofessional customer service, with little effort to make things right.
No replacement meal offered, leaving me without dinner.
Partial refund with no reimbursement for the tip.
As someone who has ordered from Pizza Hut for years, I am incredibly disappointed and will never order from this location again. I strongly urge others — especially those with dietary restrictions — to be cautious when ordering here. Mistakes happen, but this store’s inability to properly address their error with respect, urgency, and decency is unforgivable.
Pizza Hut corporate should be made aware of how poorly this location is managed. This was more than just bad service — it was disrespectful and careless.
Fola Oloruntimilehin
I ordered 2 boxes of pizza and one of them was incorrect. I called and told them one of my pizzas was wrong. I spoke to the manager and he said they will send out the correct one. 1hour later passed and i called and asked to speak with the manager. The manager said “ohh he forgot to put the order in”. Then i had to be the one to ask if they were going to do something because he sat in silence for a second like he didnt know what to do. So i had to ask if they can just refund me for the box for the inconvenience because the incorrect pizza i was given i didnt eat it. Then he said sure he’ll refund me back the money into my account. I said okay. I waited almost 2 weeks and got nothing.
Never ordering from this location again all because of the management. And also it was still showing my order was otw for about 3 weeks before it cleared which was weird no matter how many times
I refreshed it.
… moreNever ordering from this location again all because of the management. And also it was still showing my order was otw for about 3 weeks before it cleared which was weird no matter how many times
I refreshed it.