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The Slate Hotel & Pub – Reviews, Photos & Phone Number …
Reviews
I anticipated a good meal after reading the reviews but should have known that TRINITY, our server, may have lied when I asked her if the specials’ Fried haddock was fresh, hand breaded? I mean for $20? It’s not nice to lie, trinity!
I really wanted a burger but she shared that they no longer serve fresh cut fries and so, I pivoted to an entree.
Ok, Saturday @ 4 pm: my husband ordered the SPECIALS Butter Steak, Brussels sprouts and baked potato. The contents were all brown, he couldn’t even distinguish between the glob of steak and the Brussels which were accompanied by a left over, barely warm, starched baked potato!!!!!
See photos. Disgusting ,he cut into his steak and it was recooked as evident by the GREY middle meat that was exposed. $22.49 because the lobster bisque starts in a poly bag and is standard issue throughout restaurants from the purveyor. Sad but true!
My haddock was so deep fried, out of a frozen food box as both ends were super hard and inside fish was hardly haddock. More like whiting or pollock.
When a person pays for food, it should be exceptional. But that kitchen can offer up surprises that only cook and server know.
OAD (OnceAndDone)
The calamari was poorly prepared—rubbery and unpleasant. The chicken in the club wrap was excessively overcooked and heavily salted to the point it resembled jerky.
More troubling than the food was the service and what it revealed about how this restaurant operates.
When I requested a side substitution—an item that is ON the menu & I have ordered here many times before and am happy to pay extra for—the waitress attempted to refuse. Her explanation was that the cook “gets mad” when customers ask for different sides. That statement alone reflects a serious internal issue and should never be communicated to a guest.
When I calmly questioned why a previously approved modification was suddenly a problem, the situation escalated unnecessarily. She wanted to take my name and number “so the owner could call me and explain why they wouldn’t be accommodating this again in the future”, in a way that felt was intended to intimidate rather than resolve anything.
This interaction suggests a breakdown in training, communication, and leadership. Customers should not be placed in the position of navigating staff temperament or internal conflicts simply to order a meal.
Between the decline in food quality and the unprofessional handling of a routine request, this restaurant has lost us completely. We were loyal patrons.
We will not be returning—and we would not recommend this establishment to others expecting competent service and basic hospitality.
Service is a 10/10!!! Speedy, friendly, perfect! Wings and cheesesteaks continue to be incredible, but you gotta try the burgers ❤️ I like mine extra rare and it was cooked perfectly! Highly recommend the Slate Burger
For perspective I have been a regular here for years, did takeout and delivery during 2020 and now we’re back in person. Last night we came in and was met with salty vibes and apathy from our server, felt like we were inconveniencing her. Rushed to order and our food came out quickly. My spouse’s wings were perfect as always. My fish and chips was another story. COMPLETELY DIFFERENT than ever before! Fish, curtesy of the Gorton’s Fisherman, overcooked, tasteless, dry. Chips, used to be battered crispy and delicious, tonight, obviously from frozen, soggy and no flavor, not even a spec of salt to be found. But here is what takes me over the top. At the end of our meal when my spouse had finished his complete meal and mine was untouched we sat with empty pints and 1 finished meal for at least 30 minutes (plenty of time for both of us to order drinks, dessert, another meal! I left hungry!) and it was cleared with no questions. THAT’s UNACCEPTABLE.
We plan to go back but please, management, this type of service will drive away customers and that dish shouldn’t have been on the menu.
Will update