lance Cook
It was Dec 10 at 8:30pm, we pulled up to the drive thru and waited a good 8ish minutes with no response. Pulled around and push the button on the board and same, waited 8ish minutes without a response. There were maybe 4 cars total at this location, as we were leaving I blatantly saw 2 employees inside doing nothing, just standing around. Might not be a bad idea to check the cameras and see how much company time those employees have been stealing.
… moreHiromi Kyan
Fries was almost room temperature n very salty.
Burger, wasn’t my favorite either. Worker was good tho. Kind n smelling
… moreDalila ROMERO
Per website shows closing at 11pm. I was at thie location at 10:40pm amd no one responded
I yried the parking order and drive through. People ther completely ignored me. Wrdsite should be updated
… moreAmanda Freehling
This is the slowest, saddest Sonic I’ve ever had the displeasure of using. Lufkin has two sonics, avoid this one. The drive to the other is worth the time you save.
… moreChristine Jordan
I typically don’t leave reviews especially negative ones. However at 10:15 I arrived at this Sonic location. I pressed the button a few times and no response. Two other cars pull in after us and get assisted right away. Around 10:25 a woman gets on the intercom and explains “Sorry but we’re not taking orders at this time”. We left and I called the store to talk to a manager. I was polite the entire time, and explained I’ve worked food service for at least 8 years. He hung up on me with no response. I drove back through five minutes later at 10:38ish and was told again “they aren’t taking orders” I responded “why does it say online you’re open until 11pm?” The woman claimed it was an issue with their meat vendor or something. I recorded that interaction. When I mentioned I had just called and was hung up on she did the same and discontinued the intercom. Now if I had been rude, cursing or in any way aggressive I could understand but I wasn’t. I’m very upset as I’m a loyal customer and don’t feel I deserve the disrespect. Very poor customer service. I will definitely not return and will post this video.
… moreSinging Cowboy
I get the supersonic breakfast burrito about 2 mornings each week. The GM and her staff do a great job!
… moreMoriah Boyce
Stops serving ice cream an hour before they close. So I guess they don’t like money that much
… moreWes Hay
Tonight we got sonic in white oak and it used to be one of my favorite fast food spots. My wife got a Bacon Smasher Burger and it tasted like fish and completely inedible, hopefully she doesn’t get food poisoning. They gave my daughter days old chicken strips that were hard as a rock and she couldn’t even bite into and she almost broke a tooth. I know it’s full of minimum wage employees that don’t care but you can seriously hurt someone without proper food care. Do better sonic. Will not be coming back.
… moreBrittney Sharp
Terrible experience here. Was traveling through and decided to stop here. Pulled in, ordered on the app (as always). I was the only one in the parking lot for a while. I waited almost 20 minutes to get mozzarella sticks, French fries, and cheesy tots. The French fries were COLD (good thing they were for my dog) and then I only received 4 mozzarella sticks, not the 6 I ordered. I was NOT waiting about 10 minutes to get the additional sticks. I had been on the road for 10 hours and wanted to get home. The cheesy tots were lack luster.
Plus, the boy barely looked 16 and didn’t say anything to me. Just walked up and handed the food and left. He seemed he was the only one working and that’s so terrible for him. So glad I don’t live in the area and have to go back.
… moreT H
Did an app order like I always do, ordered a Cherry Dr Pepper and a Cherry coke. Showed up, waited at box for 5 minutes, no one answered, drove to window. The girl was already angry that I just drove to window. She took forever to give me my drinks, and when she handed them to me, I asked which is what? She stated twice, I’m not sure, I said you don’t know what is what drink here? Again, I’m not sure and closed the window. Wow, absolutely amazed by the customer service. I mean if you’re not sure, remake them and be a little more friendly.
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