Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Roslyn Heights, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Bandit
The way this place fills up with children after school is absolutely rediculous.
Who goes to a Dunkin expecting 30 high schoolers ahead of them. I’m working and on a break and these kids have nothing better to do than clog up the entire store, while being as loud as you can imagine. I feel sorry for the employees but I will go elsewhere in the future. I’m not going to wait 20 mins for a drink and donut.
… moreJustine Shishkoff
am writing to express my disappointment following my recent visit to your Dunkin’ Donuts location. This was my first time visiting this establishment, and I was accompanied by my niece, who has special needs. Unfortunately, our experience was deeply upsetting.
My niece placed her order and politely asked for a receipt. The employee behind the counter did not acknowledge her request, nor did she show any sign of courtesy or professionalism. It appeared she did not realize I was with my niece, and her behavior was dismissive and disrespectful.
Only after it became clear that I was accompanying my niece did another employee—who was very kind and professional—acknowledge us. Sadly, the original employee continued to ignore my own request for a receipt and chose instead to use her phone while we waited. When I asked for a straw, she responded in another language and laughed, which felt intentionally disrespectful and inappropriate.
This experience left me feeling disheartened, especially given the vibrant and diverse neighborhood I grew up in. It’s unfortunate to see such poor customer service and a lack of basic decency in a community I care about.
While I generally prefer to address concerns directly, the nature of this interaction has led me to consider filing a report with the Better Business Bureau. At the very least, I hope this feedback will prompt management to review staff conduct and ensure all customers especially those with disabilities and races are treated with dignity and respect.
Regrettably, I will not be returning to this location, nor can I recommend it to others based on this experience.
… moreSam Parashis
Gave the munchkins back because they were stale and had flies on them. The young guy took them and spilled them back into the donut display case for other customers to buy. Keep in mind that my family had already rumaged through the bag of donuts. Nonetheless, they put used/touched/buggy donuts back in the case for sale. I told them to throw them away, but the guy argued, “you dont want them anymore, right?” And looked at me like I am crazy for telling him he can’t resell used food. Between the broken bathroom door, dirty bathroom, and their behavior, this place warrants caution. I have low expectations for Dunkin, but this place is a health risk. I cannot imagine how they operate when the mindful customer isn’t looking.
… moreMarc Anthony
Very neat clean and great service everything I stop in !
… moreNadia Waly
We work in really close to this Dunkin and they make the best frozen coffee with vanilla swirl! The other Dunkin’s make it sour but this Dunkin knows how to make the best sweet vanilla coffee! Reminds me and my sister of the old Dunkin Colatta or whatever they used to call it! It’s so good and the people here are really kind to us!
… moreGeorge Peterson
Very slow service. They don’t have enough people working during busy times. The employees that are working are inept.
… moreAnthony Norman
I would’ve gave it a 5 star but for the past few times I’ve went the coffee tasted sour. I’m pretty sure it was the milk was sour in the frozen coffee but in general, they used to have great coffee. I’m still gonna give them a chance though because I believe that everyone has bad days. Hopefully the next coffee will be good, but I also got an egg and cheese croissant with hash-browns which tasted great so it’s just the coffee. Otherwise, a very good place.
… moreKailing Chen
Rude manager. My party ordered 3 SANDWICHES, my kids were standing there waited for 15 MINUTES. Apparently our food was ready but wasn’t set on the shelf, so we asked if our food is ready. That lady asked what we ordered, so the kids started listing the food that we ordered slowly, then that lady claimed to be the manager yelled at my kids said “Don’t even know your own order, okay”. excuse me? They are just kids!!! Before that happened, my friend also asked for keys to the bathroom to that manager. The manager started looking behind my friend and speaking to another customer, completing ignoring my friend on purpose. I’m confused why she was even yelling at my kids. Even before she gave us our order, she gave us a nasty glare. When we were on our way out the door, she yelled, “Don’t come back!”and that, we already know. There was a really nice Caucasian male employee though. Still, definitely do NOT go to this location, literally anything else is better.
… moreTing He
I recently had a very disappointing experience at this location. If I could give zero stars, I would. The customer service was terrible. A lady with eyeglasses, who claimed to be the manager, was vulgar and unprofessional. She started screaming and yelling at my kids for no apparent reason, which was entirely uncalled for.
When I approached her to address the situation calmly, she dismissed my concerns and continued her unprofessional behavior.
This is not how customers should be treated, and it left my family and me feeling very uncomfortable and upset.
I hope the management takes serious steps to address this issue and ensures that their staff is trained to handle situations more
appropriately and respectfully in the future. I will not be returning to this establishment and do not recommend it to others.
… moreDrew h
I ordered online, and there was a small hiccup reading the online Dunkin app order, but the drinks were good. The food was just sadly incorrect. We ordered pumpkin flavor munchkin and glazed chocolate munchkin, but only got glazed. Still had a great experience and staff was very friendly thank you.
… more