J & A Hillyard
Our visit here was incredibly below average for five guys. We ordered takeout on Saturday, 1/3/26. I had a grilled cheese with some added veggies, and that was good. My husband ordered a little bacon cheeseburger with mustard, mayo, lettuce, tomato, pickle, and grilled onion. Take a look at the picture to see how many of those toppings were present. The fries were also dry and crunchy, and crunchy for all the wrong reasons. They tasted old and reheated.
I called right after my husband came home with the food to complain about the quality. I was told by a manager that she had to clear it with her district manager, but I should expect a refund for the little bacon cheeseburger and fries within 72 hours. It’s a week later, and I have not received a refund for anything.
This Five Guys used to be great. Our last few experiences have gone downhill, and this one was the worst. We won’t be back for a while, and I’ll sadly have to follow-up on the refund I was promised.
… moreCherial Cereal
After a long morning of shopping at car max, me and my friend were jonesin’ to get to Five Guys for ‘Heaven on a Bun’. Upon entering the establishment, nothing was out of the ordinary. The staff greeted us in a respectful manner and we didn’t have to wait long for our food. However, once we got our food, we crossed the threshold of hell. We opened our tinfoil wrappers expecting the melty cheesy goodness that is expected from a Five Guys established. What stared back at me will haunt me for the rest of my days. The cheese was not melted on the patty and looked as if it was just slapped onto the sandwich. The bun tasted stale and left a sour taste upon my pallet. My colleague ordered a bacon cheeseburger, but upon inspecting the sandwich, there was but a trace of bacon to be found. We hope that this location will get back to the “Rated #1 Burger for Lunch in NYC” – Time Out New York 2008 – standard that we were craving for our lunch.
… moreAaron “Maxx 0verride” Miranda
I like the burger options here. And the fries are great. The foods not “AMAZING” But as fast food goes its a great option over those other guys.
… moreMelanie Borges
Unfortunately this particular location gives 5 guys I very bad name. It’s never really been great but lately is bad. I never have any issues with food quality and taste at other locations.
… moreTeenaG
DONT DO DELIVERY OR UBER. They don’t seal the bag enough and anyone can dig in there or put something in it and you’d never know. I got a sloppy bag, barely any tape and I called to complain and was told they leave a corner open to let steam out but this bag was open . The food is great though.
… moreJonathan Walker
Is always a great experience coming here. Food os always freshly made right in front of you and they are efficient making the food. Cashiers are pretty helpful with the menu as well.
… moreBeau G
My burger, fries, and reeses milkshake were pretty tasty. Keep in mind fry portion sizes.
… morecynthia bracelin
We were in Fall River last week and stopped in for dinner. I can’t begin to describe how great the staff is there. I have Celiac disease. They went above and beyond to make sure my food was safe and there was no cross contamination. Everyone was friendly. A million thanks, you guys are wonderful!
… moreShannon Carter
Soo Good Everything is so fresh. It’s Gonna be Exspensive, but It’s Made To Order . My Favorite to Get is The Grilled Cheese add a Hamburger get your Fixens and Thank Me Later
… moreDerulo
The man & woman working around noon 2/10/26 gave me extremely great service & the food was perfect!
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